Detective FAQ Chat & Helpdesk App Reviews

APP CATEGORY
SCORE
4.6
TOTAL RATINGS
37

Detective FAQ Chat & Helpdesk App Description & Overview

All in One FAQ Solution

The Detective FAQ provides a complete FAQ solution. Create your offline customer support in minutes.

Stop answering the same questions over and over and give your customers the answers where they can find them.

Static FAQ page, product and collection FAQ’s plus a help desk widget. Answers to your customers questions where they can easily find them.

No more questions, it’s time to focus on sales!

Static FAQ Page

FAQ (Frequently Asked Questions) pages are one of the most important elements of your online store because it is your first point of contact with your potential shoppers, answering any questions they may have quickly and efficiently.

With 8 beautiful themes you can get setup in minutes, or you can use the page builder and customize the FAQ page to best fit your theme.

  • FAQ Page Builder
  • Unlimited FAQs
  • Unlimited Categories: Group your related FAQs easily.
  • Search Bar: Customers can find any question in seconds.
  • SEO Boost: By using Google Rich Results we are adding your FAQs into Google's search results.
  • Responsive: It Looks great on every device.
Product & Collection FAQs

It has never been easier to put your FAQs into Product/Collection Pages. All without touching your themes code.

With The Detective FAQ, you will be able to show FAQs on every product page. Plus you can have specific Questions for each product.

You can set which FAQ will be shown where with a single click.

  • General FAQs: Questions will be shown on all product or collection pages.
  • Product FAQs: Specific questions for a product.
  • Collection FAQs: Specific questions for a collection.
  • Easy to manage on/off option
Customer Support Widget

The Help Desk Widget, you can show your FAQs, order tracking, WhatsApp Chat and email contact on every page. Give your customers confidence with an easy way to find answers or contact support if they need additional help.

  • FAQs
  • WhatsApp Chat
  • Email (Contact Us) Form
  • Order Tracking & Order Status
  • Search Bar: Provides better and easier navigation.
Powerful Admin Panel

The Detective FAQ admin panel is designed to provide simplified, powerful, and intuitive management to our store owners.

Manage All Questions that you use in different FAQ Solutions from one place.

  • Drag & Drop Interface
  • Rich Content Editor
  • Better Editing Experience
  • Ready-use Questions
  • Up to 50 Icons
  • Style Customization

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App Name Detective FAQ Chat & Helpdesk
App Category Store Management
Published
App Price Free plan available. 5-day free trial.
Support E-Mail support@trinityriversoftware.com
App Website

Detective FAQ Chat & Helpdesk Features

FAQ, Helpdesk, Contact Us, Order Tracking, WhatsApp.

Helpdesk Widget

FAQ, Chat, Email, and Order Tracking all in an easy to use widget.

FAQ Pages

An FAQ is the first point of contact with your shoppers, answering any questions they may have quickly and efficiently.

Product & Collection FAQ

FAQ’s can be added to any product or collection to enhance your customers confidence in your products.

Detective FAQ Chat & Helpdesk Comments & User Reviews 2024

(Italy)

I use this app and I like it but it is not usable from Android mobile users. Specially the tracking and contact us feature of the floating widjet. Once you start typing, the keyboard makes the page slide up and you cannot see where you are typing...

(Australia)

Thank you for creating it! The app has been the perfect addition to my site for the FAQ's - And a friend told me you are really responsive for any problems too which is important to me, as I am NOT tech savy.. As I have only just launched my website, I have not had any customer reviews yet, however it ticks all my boxes.

(Turkey)

I recommend you to use a useful nice app number 10 in customer relations In terms of price, it is much better than other applications

(United Kingdom)

wasnt too difficult to set up. it deleted all my questions and reset it to defaults after it didnt work randomly on the website for about 6 hours

(United Kingdom)

A great app if you're looking for an all-in-one solution for your FAQ needs. It took me a while to get my head in the zone with some features but Caner has been absolutely brilliant in helping me with set up and despite my many emails, nothing seems to be too much trouble. I am now 100% delighted with the look and function we have for our static FAQ page and Support widget which I believe will save precious time by not having to answer the endless same old questions we were getting on Shopify Chat. We've got the Pro plan BTW and consider it is money very well spent. Thoroughly recommended.

(Canada)

Great apps, looks sleek, free service pack is enough to address most e-commerce needs. Included suggested FAQs questions for those who don't know where to start.

(United States)

The developer/founder was incredible in responding to my many tweaking of the widget on how it shows on mobile devices, love all the features and I am confident this app will help with my conversion. I have not launch yet but feel good about the possibilities with the assistance of this app to make the user experience on my store seamless

(United States)

This app will really improve your conversion rate and customer experience. great support as well. Thank you!

(United States)

We've tried several FAQ apps, but really like this one a lot. The UX is really nice and the features and price point fit well. Most importantly, their support is exceptional - personal, thorough and fast. Recommended!

(United Kingdom)

Really great app, very simple to use and excellent customer support even for the free package! Would recommend

(Spain)

all data has been erased and the application has remained as recently installed. Can you recover the application as it was? It erased everything by itself

(United States)

Great app with amazing support! This app basically has everything you need to build a successful FAQ page. The widget is also extremely convenient. Support also responds within the same day. They've been great.

(United States)

I used this app to further explain some of the services that I offer. It was really easy to install and set-up. My FAQs were published live within minutes of me installing the app. I actually have this app installed in a few of my e-commerce stores.

(Israel)

Great app, looks good and very easy to operate . Really recommending this app for the entrepreneurs that needs a time saver

(United States)

Great App. You can do everything you want and it's easy to use. Fast and awesome support. Highly recommend!

(United States)

I have been using this app since launch and its been crucial in managing my business. it is easy to use and update. it truly helps and guides my customers

(Brazil)

just awesome, it has everything that i needed, easy to use and very versatile. I would recommend to everyone.

(Brazil)

Easy to implement and looks great. Exactly what I needed, quick setup and a lot of customization options

(United Kingdom)

An amazing app, that fulfilles our every need. The developers were super helpful in getting us setup, and even developed a collection page FAQ for our pages. Highly recommended, and it's the best FAQ app we've used.

(Australia)

I love the fact you can roll up FAQ's to make it easier to read and or find what you are looking for

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