Returnly Returns & Exchanges App Reviews

App is great! Saves so many hours of customer service time. The only thing that I would suggest is giving more customization options. We also would like to be able to do a separate time allotment for refunds versus exchanges. I would love to be able to change the length of time depending on the items types. Also I would like detailed tracking information when I click on the tracking number. Having the option for customers to message through the app would be awesome as well. Overall, a very good app. I can't wait to see what they will do with it in the future.

This app has change our business. It's so easy and efficient and it has help us improve our customer experience.

Highly recommend using Returnly for your store. Solution and support are the best! Returnly has saved us time and improved customer satisfaction.

We want the return process to be easy for our customers, and Returnly makes that happen. Plus, their customer support team is always around if there is anything we need.

This product is the best on the market for returns. The team is incredibly receptive to feedback and the developments of this app are ahead of their time to make the returns process as streamlined as could be imagined.

Returnly has automated our return system in a seamless way! It is easy to learn, and use. We love the ability to manually create a return if needed, and love how it seamlessly talks to all our systems

The onboarding process was amazing. They use Basecamp to keep track of all tasks. You get a dedicated customer success manager. All our questions were answered within working hours and I felt it was interactive. We had an aggressive 2-week implementation time. We were mostly on time but ran into a few snags internally that delayed it to 4 weeks. Still very good. All processes are designed to create an automatic return flow, from request to refund. They offer QR code returns, instant credit, exchange for different items and the portal and emails are all customizable. They also offer sub-reasons for return reasons (1 level) and an optional text box for the customer to leave a note. Our store and products don't follow the basic Amazon flow, so we experienced a bit of trouble implementing this solution, but our CSM was available and helpful in providing creative solutions. We also held a few video meetings. Truly she is amazing for dealing with all my requests. There are a few areas of improvement that I feel would warrant 5 stars, but the service and support is top notch!

So it's good, BUT we just moved to a new shopify domain and they are not responding or helping us integrate so it's like we're paying for nothing? It's the SAME DOMAIN but a different shopify account. Nothing has changed, we just need to add it as a partner integration to this new store and no one is answering. Fine app if it works though.

Elegant, easy to use app that supports all of our return and exchange functions in a seamless way that our customers appreciate.

Makes managing returns easy and convenient. The onboarding process was great and the support is quick to respond and helpful. The customer flow is also very user friendly. Highly recommend Returnly for your returns platform.

We love returnly -- easy to set up and very customer friendly. since set up, we really have had no issues, and have only good things to say! This is the best domestic returns app for sure.

Returnly is incredibly user friendly for both our team and our customers. It is quick and easy to adjust your return settings throughout the year, set holiday return windows, and eligible orders/SKUs for return. They are always coming out with upgrades, and their customer service has been fantastic. Highly recommend!

Easy to use customer-facing portal with clear instructions and consistent branding for a seamless experience. Intuitive merchant-facing portal that allows multiple departments to operate without issue and leverage findings to optimize within their area of responsibility.

simple to use, no fuss, and way less expensive than other returns platforms providing the same services.

I love Returnly. It offers seamless integration with shopify and allows for super-easy returns and exchanges for our customers. They're constantly making improvements and the backend is streamlined and easy to use. It's a set-it-and-forget-it app for us. No brainer to incorporate as an apparel e-commerce business.

Since switching over to Returnly, returns have gone much smoother--on the merchant side: fewer lost packages, easier access to tracking information, and detailed analytics on returns. On the customer side: nice interface and intuitive as a platform, straightforward, and helpful for exchanges/shopping for something new.

Returnly has saved us so much time and resources on returns/exchanges. I can't believe we didn't make the switch faster. The transition was easy for our customers and the system is very easy to use. The customer service during onboarding was fabulous. We could not recommend Returnly more.

Returnly is a great app for making the returns and exchanges experience easy and pleasant for both the customers and us! Customer support is awesome, they’re always available to help and respond to our questions.

One of the best decisions we've ever made was to sign up with Returnly. The smoothest onboarding project management experience that comes with nice simple training modules. The app itself is user friendly, easy to configure, they listen to feedback and turn it into actions, they are constantly developing and optimizing it, it has saved us hundred of labor hours and our customers love self service returns and exchanges.

Love this app to streamline the returns process. The analytic are great to have also. Only wish is live chat customer service. Email takes forever, especially when you have an immediate issue to solve!

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