Omnivore App Reviews

Wonderful application! I was able to set up multiple marketplaces and manage my orders with ease. Excellent customer service!! Would highly recommend to any business (large or small).

I am still on the free trial stage but have got everything set up now and the software is much better than what I've used in the past. The ability to list on catch, amazon and eBay is also extremely helpful; much cheaper than having individual apps for each! Further more the support I've received from Fern is above and beyond. Not only super friendly but extremely helpful as well. She has contacts within eBay and contacted them directly in regards to an issue we had with them. No other app support team has done that for us before and when I try and contact eBay directly myself I could never resolve the issue as if you've dealt with them in the past you'll know their support team for sellers is pretty horrible. Anyway if you're a complex eCommerce store with multiple marketplaces then I highly recommend this software!

Very slow response, given the amount of money I have paid for monthly subscription USD 75, I have to wait for more than 24 hours to get a repsonse back (email). Cannot even dial-in to reach out to a real-person technical support, the contact number is always on voicemail

The app itself has terrible connections with some of the marketplaces and returns a lot of errors. The most problematic are failing to send an order from a marketplace to your Shopify store (which happens a lot) and occasionally failing to send tracking details to the marketplace after you've sent an order. We still use the app because they are the only ones that are in the marketplaces we use but we are definitely looking for alternatives. Support is ok, they will give you an answer fairly quickly but will never take responsibility for the issues on the app and have no interest in fixing them or making any further developments to make it a long term sustainable app. We use eBays official Shopify integration (which is free and never ahs issues) but need to use Omnivore for Kogan & Catch (for now).

One of the worst apps I have ever used. Totally user-unfriendly, overpriced for what it does and in my eyes 20 years out of date. Had this app for almost a year now and definitely do not recommend it.

DO NOT install this app. This developer provides little to no support or service. IF you can get it to work it works fine BUT if you need any help dont expect any. 3 weeks Ive had unresolved support issues and all i keep hearing is "we will get back to you after we have dealt with other things". so i am uninstalling this app.

The app works very well and across different marketplaces, which is great as it reduces the amount of work for each individual integration. And best of all, any small issues that may come up during the integration are promptly answered and fixed by a very efficient support team.

This App is Awesome! 30 day Free Trial is amazing! Take advantage of that! We use this app for Google Smart Shopping and Omnivore makes the process SUPER EASY! We love the dashboard and easy user interface. The Support from Fern & Gareth has been outstanding! Total 5 Star App! Do yourself a favour and add Omnivore to your Shopify store.

The team doesn't seem to care much about the customer concerns /questions, doesn't reply to email or phone. System is working so far, but would have been great if City Beach Software can answer customer questions.

A great experience thus far. Yes there's a bit of a learning curve, however it is becoming increasingly easy to manage multiple channel feeds. There is room to improve, of course, but we are very happy. Customer support has been nothing short of amazing (5 stars there for sure!).

I have found this app very easy to use and has performed well since we started using it around 18 months ago. More importantly, the customer service from the company has been faultless from day one - they respond quickly and often go out of their way to resolve difficulties that may arise from time to time with the marketplaces we sell in. 10 out 10 in my opinion.

it looks like this is going to be their first Review. Customer Support is okay, nothing special don't expect a reply for a few days and don't expect a clear answer only short one-liners to fob you off. But the deal breaker is the way they charge fees and invoicing. You will get an invoice in AUD only to be billed in USD so 1% of your total orders, if it was billed in AUD is okay but it's not you're slugged in USD via the Shopify. This is very sneaky stay away

We use this app to sell on the Catch Marketplace. Integration was easy and their team were extremely supportive at the start. Omnivore has been a godsend in integrating Catch with Omnivore with the syncing of orders and products. There have been a fair few issues, bugs and errors and ongoing support has been mixed.

I had a lot of problems with this app. I had to have a lot of help to get started with Trade Me and I was never able to get onto eBay. A total waste of money! Please avoid

Would highly recommend this APP. We have tried several different software options and APPS with none of them really working well for our complex setup. This is the only App that has ticked all the boxes and actually worked as described. It has saved us many hours of listing time across multiple selling platforms. The inventory sync works very well across all of our selling platforms plus our bricks and mortar retail store. Support has been very responsive and l would rate as very good. Very happy so far. Thanks

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