Mulberry Product Protection App Reviews

Although Mulberry has some issues like other apps in the IT world but their customer service is awesome. They are all quick response and with them you never feel being alone!

Mulberry has been great to work with. I think having protection plans is a great revenue booster. Sign up.

I have not worked a company that cared so much about my company before. I feel like our reps at Mulberry genuinely want our brand to succeed and their warranties an amazing compliment to our product. Keep up the good work Mulberry team!

Mulberry has been a great partner and their extended protection plans are a great value add for your customers and store!

So far Mulberry have been a fantastic partner that have enabled us to offer comprehensive, competitive and no-nonsense extend warranties to our customer to protect their purchases.

Amazing product and service! Their Support Team is very responsive too. They also have initiatives on reviewing potential optimization opportunities. Kudos and thank you for all the help guys!

Amazing product! Very straightforward, easy to understand for the consumer, and easy to set up and maintain for the merchant (hint: there is no setup, they do it for you!). Definitely recommend!

The code in the app is causing a lot of my features to break down. So I reached out to customer support to ask them about it and was answered the following: "Since Mulberry was founded 4 years ago, we’ve historically worked with small and medium sized merchants. However, over the past two years, we’ve built out our assurance infrastructure to support larger merchants and have recently made the strategic decision to transition to focusing on enterprise merchants. Given the recent shift in focus, we don’t believe there would be a good fit between our companies at this time. In line with this, we are no longer providing technical support for the app. We appreciate your interest in Mulberry" They essentially have this app here, breaks your features, but they refuse to handle issues or support the app that they put out. Shopify, time to take them down the app store?

The Mulberry application and product has been an overnight sensation for our business. We couldn't be happier with the results we've seen thus far. The integration process was quick and painless and the Mulberry team worked with ours to customize the UI to be just the way we wanted it. The styling matches our store seamlessly and our customers are responding very positively. Mulberry has a new age approach to a tried and true product offering and it can be a major revenue (and margin) driver for any business if done right. The team of people is top notch as well and very communicative, intelligent and helpful. Highly recommend.

We engaged with Mulberry to offer protection plans for our customers a few months back. Their customer support is highly engaged - they are extremely collaborative and the best part is that they take ownership of any technical issues and work closely with us until resolved. Their offering is very easy and intuitive to use by our customers with comprehensive offerings for our AI Workout Mirrors (hardware product).

We manufacture and sell lightweight electric scooters. This has been a great compliment to our products and the percentage of customers that have opted in to additional coverage has exceeded our expectations. The team is prompt and easy to work with. Would recommend for any direct to consumer company.

Was a smooth process to install the app and quick to get up and running. The Mulberry team has been very accommodating to our requests both before and after launch.

their team integrated us pretty quickly, company is easy to work with, and very high attachment rate to orders.

So far Mulberry has been a great addition to our website for increasing our top-line while offering our customers peace of mind with their purchases. The development team was super thorough and kept us in the loop during the entire integration process. They listened to what we wanted and offered their industry insight to collaborate on the best pricing plans for our website. We also had a small hiccup early on that made our entire site inoperable but Mulberry answered the phone immediately and resolved the issue in less than an hour. Highly recommend this app.

They provided great customer service and integration supports, no doubt on that! I enjoyed working with their team as they help resolve your problems and dedicated in improving their App.

Easy integration process! The mulberry team was very involved and made sure we understood the steps our customers would go through. We had a few hiccups with additional SKUs being generated but the team was very responsive! Overall easy experience and a huge benefit to our customers!

The Mulberry team is very helpful in terms of implementation. They are experts and willing to solve problems very quickly. It is a pleasure for us to work with Mulberry.

The Mulberry app has been a great tool for us to offer protection plans for our products. It's worked seamlessly and the team has been incredibly helpful each step in the process. We know we can always reach out with questions and someone is always there to assist. Highly recommend this app!

Very very bad. They have not any support team. They have not any docs for this app. Really disappointing. How Shopify publish this type of app?

Great app for providing insurance coverage on your products and earning extra revenue at the checkout.

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