COD Verify & COD to Prepaid App Reviews

APP CATEGORY
SCORE
4.9
TOTAL RATINGS
48

COD Verify & COD to Prepaid App Description & Overview

CODFIRM helps ecommerce stores reduce RTO (returns) of cash on delivery (COD) orders by verifying COD customers’ contact numbers. Orders that have incorrect contact numbers are bound to return as RTO since delivery drivers cannot reach the customer when they are out for delivery. CODFIRM ensures that every COD customer is asked to confirm their order with an OTP (verification code) sent to their phone via SMS/ Whatsapp. This not only verifies the customers’ contact numbers but also reconfirms their intent to make a purchase. With an OTP verification, customers feel the experience of authorising the order. This increases their likeliness of accepting the order and decreases the chances of it coming back as an RTO order.

How does CODFIRM work?
  1. After choosing to pay via COD or cash on delivery, the customer is redirected to an order confirmation page. On this page, the customer has to enter the OTP (sent to their mobile via SMS/ Whatsapp) to confirm their order.
  2. As soon as the order is confirmed/ cancelled from the confirmation page, the customer is redirected to the order status page where they can see their order status and summary.
  3. For store owners, the status of the COD confirmation is visible on the "Orders" tab on your Shopify dashboard - so that you do not have to open another page for the order confirmation status of each of your COD orders.
  4. When a customer chooses to cancel an order, the order is cancelled, an order cancellation email is sent to your customer and the items are restocked.
  5. The likelihood of the order coming as an RTO reduces since the customer’s contact number and their intent to make a COD purchase are confirmed.
How is CODFIRM better than IVR/ Automated Calls?
  1. IVR calls have an accent that your customers might find difficult to understand.
  2. IVR or automated calls are outrightly annoying. Most of the time, apps like Truecaller either block the calls or display a “spam” warning. This harms your brand image and leads to low order confirmations of cash on delivery orders.
  3. Cellular network is unreliable and hence automated calls and SMS have low reachability. By giving your customers an option to receive the OTP on Whatsapp, we ensure that no customer ever has to wait for the confirmation message ever again.
Who is it for?

The app is built for ecommerce stores that are looking to reduce RTO on COD orders. The app currently works for stores shipping COD orders to India, Italy, UAE and Spain.

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App Name COD Verify & COD to Prepaid
App Category Store Management
Published
App Price Free plan available. Additional charges may apply.
Support E-Mail hello@codfirm.in
App Website

COD Verify & COD to Prepaid Features

COD / Cash On Delivery verification, COD to Prepaid conversion.

Confirm COD Orders

COD customers confirm their order with an OTP after checkout. This verifies their number and re-confirms their intent of making a purchase.

Reduce RTO

Reduce RTO on your ecommerce store by eliminating fake/ unserious orders. Orders with verified mobile numbers also deliver quicker.

Whatsapp for Instant Delivery

No customer will ever wait indefinitely for an OTP. With one click, your customers can receive the OTP on Whatsapp.

COD Verify & COD to Prepaid App Integrates with:

Tellephant Yellow.ai Gupshup Freshchat Netcore AiSensy

COD Verify & COD to Prepaid Comments & User Reviews 2024

(Italy)

L'app funziona come descritto. Voto 5 stelle perché l'assistenza è ottima, dopo un breve scambio di email ci ha fissato direttamente una chiamata per risolvere un problema. Consigliata

(India)

Using this app for OTP verification for COD orders and order updates via whatsapp. Its quite seamless and easy to set up and has helped us with reduction in RTO.

(India)

Good one but not sure how to edit customise prepaid conversion widget, also unable to register to TRAI since jio page is throwing error for CIN, We have only LLPIN

(India)

very good app, smooth COD confirmation along many more features. we also like the Order confirmation messages on SMS & whatsapp.

(India)

useful app to verify and confirm genuine/fake COD orders. The app also keeps the customers updated with shipping notifications. So far performing well.

(India)

perfect app!..... very useful....... solves all my phone number-related problems......must use app in case of COD orders

(India)

We started using this app for COD Verification which is the best we've seen so far, however, it does need some improvements. We are also using the app to convert COD orders to prepaid. We recently kick started our Whatsapp Business for auto notifications which is such an important step in bettering the customer's experience. Overall it has been a good experience and Hriday has been super helpful throughout the process in actively developing features which have helped us so so much!

(India)

This app helps you know the the serious COD buyers by verifying the customers during checkout with otp. Great app and nice support from the founder Mr. Hriday.

(India)

Amazing app, helped us reduce RTO by enabling COD verification. Also helped us set up COD to prepaid option using WhatsApp integration. Overall highly recommend!

(India)

I can vouch for this app. i am using it from last 4 months and it has benefitted me a lot. Especially COD Convert feature helps me convert COD orders into prepaid orders and reduce RTO. Also the abandoned cart recovery works great. has recovered 18% of my abandoned carts through this app. Obviously there are other apps too for mails and text but this works best when it comes to recovering via WhatsApp. Only thing i can recommend is they can maybe come up with a full fledge SMS solutions where abandoned and tracking is sent via SMS too. but overall it's best

(India)

Finally, an app was made for the Indian Shopify Sellers. The app keeps updating with features required to handle current RTO & COD related developments, while Hriday (Founder, Codfirm) makes sure to cater to any of your special requests immediately. Great Experience, looking forward to a longer partnership with Codfirm.

(India)

This app has partially solved a huge gap of COD return orders across India. I think feature like cart recovery via whatsapp worked best for us. We are still in the process of using this app on quantum of orders but overall the app is worth the cost. Justifies every bit of it.

(India)

A best app for COD order confirmation. I have been using this app on my both stores. The developer team is very helpful and I have never faced any diffculty with this app. App is easy to install, configure and use. I will highly recommend you to use this app if you want to stop fruad COD orders.

(India)

CODfirm is One of the most needed app for Indian Sellers It Reduces the Not so Serious and False Orders which helps Reduce RTO We're glad we Decided to have this app 2. Mr. Hardik not only gave us good customer support but also solved our other shopify Issues ..

(India)

I really liked the app. It would be great if you add one more feature just like a blocklist in which we could add those numbers who frequently verify cod order and then reject them upon delivery, so that cod orders from those numbers gets either cancelled automatically or notification can be sent automatically to those customers asking them to convert that order in prepaid.

(India)

This has been an amazing app.. I discovered it thru one of the FB groups and tried the free version of it. The set up is super simple & Hriday is very professional and supportive. Its been only 4 days and we could find 3 Fake COD orders worth large value and also converted 11 orders from COD to prepaid. The app is super amazing and fairly priced. I would 100 % Recommend all small to mid-size stores to try the App for personal experience. I am moving to PRO version and Looking forward to some great features on the way.

(India)

Usually I wouldn't take the effort to leave a review but this one needs to be shown to the world. COD and RTO is a massive massive problems, completely eroding the margins but Hriday (founder CODFIRM) exactly understands the problem and is resourceful enough to solve them for the entire industry. This app currently streamlines the customer communication using whatsapp business api which is a massive massive win for small and medium stores. Levels the field when competing against the big shots. COD to Prepaid conversion is such a boon. Only marketplaces with total control over their websites could do it until now. This allows us to convert the COD orders just like Amazon and greatly reduces the risk of RTOs, inherent with COD orders. The abandon cart feature is a cherry on top because it would have looked bad if stores had to use multiple whatsapp business numbers for different tasks such as OTP, Orders Tracking, Abandon cart etc. Everything in one sleek package massively improves the customer satisfaction and trust. Hriday has exciting ideas going forward which when implemented will change the landscape of COD orders, shifting the power dynamics in hands of merchants and keeping in check the notorious customers placing fraudulent orders across the internet. A quick call with Hriday is all it takes to convince anyone that CODFIRM is the partner they need and deserve in their D2C journey. Would highly recommend 10/10.

(India)

CODFIRM is hands down one of the best apps we’ve used. It’s reduced our RTO’s to below 1%. The secret sauce is the team behind the product— they (genuinely) seek feedback & adapt in record time. Very happy to be associated with them!

(India)

The app is awesome, we have been looking for apps on the store that helps convert more and more orders to prepaid and this does exactly that. We have been using the app for 3 months now and conversion has been growing exponentially. Great Job CODFirm. The support is also so quick, there were times when the founder himself resolved our doubts late at night. Anyone opting of this feature add the app without hesitation.

(India)

Really like the app. Helps us reduce fake COD orders as well as reconfirms customers' intent to purchase. The new features have really helped us bring back lost sales too. The best thing is you can always reach them for any help or call or Whatapp.

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