Clyde | Warranty Platform App Reviews

***Update review - thank you for working things out. Highly recommended app for protection plan - good user-friendly interface.

Clyde is super easy and setup was fast/simple! It enables us to offer our customers even more product coverage (without doing any leg work on our end!). Our customers love the platform too. Highly recommend!

We've been using Clyde for almost 2 years - started post purchase only, then added to site on our PDPs and in cart - really evolving the customer experience. The support team is excellent and really helped us track & evolve our pricing and offerings - super quick to respond too. A+

This app is amazing, I have never downloaded an app that has integrated so quick and easy to my shopify store. The support is amazing and the Clyde team goes above and beyond to help :)

I like this app, support was fast and phenomenal and they helped integrating this app in a timely manner. I love the variety of modification options they offer about how it will be shown on my website.

We have been using Clyde for a few months and my guests love that they can protect their purchases. In a business that has uncertainties, Clyde gives my guests the security they ant.

We've been using Clyde for over a year now and it's such an improvement over our previous protection plan solution. I'd recommned Clyde as a easy way to added protection plan up-sells in your site. The dashbaord is clean and support is prompt.

As a company, we had been looking into an extended warranty platform for quite some time and hadn't been able to track down the correct fit for us. Clyde turned out to be the answer to everything we were looking for. Not only is Clyde one of the simplest integrations to our Shopify app that we've experienced, but it is easy to use. Any company looking to add extended and accidental damage warranties to their products should consider Clyde.

I've been requesting help for over a year, at least 3 or 4 times, and can never get a reply. I just need someone from customer service to email me and help me get things configured correctly.

I think Clyde has one of the most promising warranty management plug-in. However, at the moment I am frustrated with the apps because of these reasons in order of sequence:- 1. (Poor customer service) The support team is not responsive at all. I sent 5 emails at 3 different times and none of them were replied unless when I change my password which usually done by a bot. 2. Clyde is only available for US customers 3. After setting up payment process through micro-deposit, I was expecting the warranty to show up in my product page but it isn't and still pending until today. The only reason I wrote this review is due to #1 and I hope they will reply to my email as soon as possible so I can revise my review. I hope somebody from their team will take quick action and reach me out as fast as possible. Otherwise, I wouldn't recommend this apps if the customer service is so poor.

We love the Clyde Warranty Platform. The product and interface is great, but what really has helped us out and saved us a lot of time and effort is the customer service that clyde provides. Any issues or questions that might arise are taken care of quickly and they go the extra mile to help make sure everything is running smoothly. Would definitely recommend. Thankyou!

The team at Clyde is very professional. The implementation went smoothly and the results are starting to speak for themselves. Highly recommend this solution for ecommerce providers that are trying to add value to the customer experience.

Great Product ! Help us increase our AOV and Super easy to install on your shopify store. Support was support helpful as well

Awesome product, really easy to integrate and builds trusts with my customers. Super easy to use and looks great. Highly recommend!

they aren't accepting new accounts for 6 months. Something they don't tell you unless you reach out to the support team after wasting hours of your time trying to install and integrate the app.

I really wanted to offer extended warranty for my products. Unfortunately, it was not a match made in heaven. Given my lower price point for the niche and focusing only on mobile audience market, as soon as I launched, my conversion dropped completely and upon deleting the product, the sales picked up again. YMMV. Personally, I always purchase these warranties and benefited from it. But my target audience see otherwise.

They not accepting new accounts for 60 months something i didn't heard until I contacted support. I literally had this app for a while and nothing showing on my products still. Im sure 6 months for me already pass.

They don't provide a UI to directly download invoices for bookkeeping. my emails for invoices ended up ignored without answers. I ended up removing the app since I can't continue with this low-quality support.

Great idea, with poor execution. The Clyde Shopify app does not work, customers get frustrated being unable to checkout when they try to purchase, help from Clyde is not technical and they do not test their implementation when assisting with setup. If their Shopify app worked, the service has a ton of promise. However, their support is to push you off on Shopify, who then redirects you to Clyde's nonexistent support. Hopefully they work on this and provide a better end-to-end solution.

Super easy to install & implement! The support is wonderful and it is a great addition to our store.

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