Booking App by Webkul App Reviews

Our multi-vendor ecommerce platform was stable when we first launched and were still working with our developers. Over time, multiple issues that impacted either our sellers or buyers came up. Some were resolved quickly, however some took over a week and they were Severity 1 issues as they impacted sales. We currently have four issues open. Three were opened today and one is outstanding from the previous week. I am offering a three out of five rating as the stability of the software was really good at the beginning but seems to be degrading weekly now. As I am in an different time zone it is difficult to have any back and forth response so a twenty-four hour team would be appreciated. Also, for more complex and high impact issues it would be great to be able to speak with a knowledgeable resource to ensure they are understood as quickly as possible rather than the back and forth that occurs.

Note: I'm giving 5 stars based on my testing experience so far, I'm not live with my marketplace yet. I've been testing / using this app together with their marketplace application to offer appointments to shops in my marketplace. I'm not "live" yet taking real customer appointments but after figuring out how it works, I'm pleased so far. It takes some work to understand the logic, especially when using a more complex app like their marketplace (think many independent stores within my store, offering appointments at many locations, each with their own custom hours, pricing etc). For the price, it is effective. Ideally, there would be support during US hours (most of the support is based on India times) and there have been times when I had concerns or questions during business hours so I would recommend that they hire some outsourced people that work during US business hours. I'm not sure how many US shops there are so perhaps that will happen in time. When I asked about customizations they provided pricing as well, so it looks like there are custom options (assuming my shops launch in 2022 I already have some customizations in mind). I did try their Shop Locator and found that to be more of a beta, it had quite a few spelling errors and didn't seem to have much support so if you're using another app, make sure there are customers for it or it doesn't look like you will have immediate support.

The app itself is a really good product. Takes quite a bit of tweaking the settings but performs really well. The missing star is due to the excess seller support required when integrated into the marketplace app. To be fair, the support team provides 5 star service.

Seems like it should be fine if it actually worked. I have been back and forth (mostly me following up 2-3 times) with their customer support and have still not had help nor is my issue resolved, it has now been almost 2 months. I eventually hired a developer to look into it and see if the coding or console errors and have been told it is an issue with the App itself and the App developer needs to fix it. If you are reading (Webkul Booking App) this please help me!!!!

be aware this is not a plug and play app. You have to add coding to your website. The coding was added to my website by the team but sadly it made my website refresh every time you touched a product. The staff were very helpful and removed the code for me at no cost.

Awesome app! Customer support is friendly, knowledgeable, very responsive & efficient. They went all out to help us implement the codes for our themes. Perfect!!!

Definitely the best booking app in the shopify store. It has the best price/quality ratio and allowed me to add cancel and reschedule directly on my website without using a link within an email

Very good app. Meets my needs and support is excellent, even after hours. Very flexible and customised. Highly recommend

Super fast technical support! App is working correctly, made some changes for free. 5 star review :)

Nutzen die App erst seit kurzem, sind bisher aber zufrieden mit Implementation und Support. Wir wickeln darüber Kursbuchungen ab.

Amazing and easy to use app. We had some questions, scheduled a call with customer support and Ayush helped us a lot! Now we can operate our website assured of the steps to follow. Thank you so so much! 5 stars customer service!

Great support, any issues we have had, mostly with staff use, have been quickly resolved. This is working really well for us.

Great APP so far and excellent customer support provided ...they helped us a lot for some customization problems on the platform. Thanks so much to all the team !

Great The application works very well and the customer service and top . I had small installation problems and they helped me a lot

Great app and support! We had a few issues with installing and the support team worked on it immediately. The support doesn't only end there. If you have any issues moving forward, they are always fast in responding. A great business partner to have.

great app, easy to us. multiple types of booking to choose from. the technical support is very helpful and quick to respond !

It worked well at the beginning, but now every time that I try to access the admin interface, it says "Session expired". How to fix it?

At first, it's take some time to get used with the configuration in order to build different types of product but once you know how the features and how to build your product, it's pretty easy to use. You can do pretty much all kind of product booking. Customer support is fast and efficient. I used another Webkul app in the past with another ecommerce platform and their app was also very efficient and robust. Highly recommended. Thanks guys!

I had a little difficulty in the installation, but the support was perfect and everything works perfectly

I'm very satisfied with the Booking App and how it integrates with my website. We are a Jewelry Rental Service and this App makes the admin process and the user experience super easy and smooth. There were a few bugs which were quickly fixed by Ayush Kansal and the team. They have been very responsive and helpful all throughout. Honestly, I knew nothing about website building and these guys made it a piece of cake for me. Thank you so very much guys. Looking forward for new and exciting features in the App. Also, I highly recommend this App to everyone who's looking for managing rental/booking services on Shopify.

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