Live Chat Customer Service FAQ App Reviews

APP CATEGORY
SCORE
4.6
TOTAL RATINGS
44

Live Chat Customer Service FAQ App Description & Overview

Live Chat powerful solution integrate with Personalized Customer Service

Chatalyst, beyond other live Shopify chat app, enabled stores to reduce ticket first response time, provide a proactive & personalized support to shoppers at every stage of buyer's journey

Better than heatmap tools, it notifies you exactly when you need to reach out to visitors in order to delight & turn them into your lifelong fans & remarkably boost conversion rates

Use templates, Shopify macros to cut support time. Your support team will be more productive. No need to worry about abandoned checkout anymore.

Delight your customers with insightful visitor data
  • View the list of visitors who are currently online & what they’re browsing to start chatting proactively in 1-click with personalized messages
  • Track real-time visitor activities, see which pages they're on to tailor messages along their buying journey
  • Notify you instantly when any visitor reaches important pages, like Cart & Checkout to trigger a proper conversation & reduce abandoned carts
  • Get the full customer profile once you start chatting – location, browser, latest orders, browsing & purchase history, cart preview, so you can prepare & answer him/her faster.
  • Sync all customers data from Shopify including name, email, orders, purchase history to know whether this is a new or returned customer & provide personalized support
Increase checkout rate with smart triggers
  • Create advanced triggers to sort out visitor groups on store (which sources they come from/ searching products/ viewing products/ add to cart/ check out successfully and more)
  • Target customized messages for each trigger by popping up messages while visitors are on site
  • Set priority for triggers to know which visitor groups need more focus
Integrate FAQ into chat box
  • Let shoppers find answers they are looking for in a fast & convenient way
  • Reduce repetitive questions & eliminate ticket backlog
Do more than just chat
  • Powerful functions in the chat composer
  • Offer discount codes to upsell & prevent cart abandonment
  • Beautiful stickers, emojis
  • File Transfer to customers
  • Auto-assign chat to available agents
  • Use operator's notes as internal inside conversation
  • Send quick responses to reply faster to common questions
Additional features
  • 6 operators
  • Operating Hours
  • Unlimited Chat history
  • Not affect to store speed performance
  • Full customization to make chat widget stand out & fit your store
  • Get email notification when all staff are offline
  • Chat Reports
  • No coding required. Install & set up in few clicks

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App Name Live Chat Customer Service FAQ
App Category Store Management
Published
App Price $15/month. 7-day free trial.
Support E-Mail support@perfectapps.io
App Website https://apps.shopify.com/chatalyst?ref=appsrankings.com

Live Chat Customer Service FAQ Features

Livechat More Effectively by Understanding Customer Behavior.

Cart Recover w/ Smart Triggers

Real-time cart preview, send automatic discount, deals to visitors via smart trigger based on behaviors to reduce shopping cart abandonment

Tracking live customer view

Monitor visitor on-site behavior in real-time, tailor effective messages to satisfy them instead of bot messages. Online Store 2.0 supported

Personalized Customer Support

Get full visitor information with Customer Insights to know whether this is a new or returned customer. A business Shopify chat solution

Live Chat Customer Service FAQ Comments & User Reviews 2024

(Germany)

einfach geil :D Richtig übersichtlich und außerdem es hat alles was ich brauche. Also ein 5 Stern =)))

(Ukraine)

The chat support is really helpful and the agent is really nice, especially Seri!! Thank you! Maybe if possible in the update, make in offline mode sent to customer one small message with a delicately asking email. Because tomorrow customer already forgets yesterday name of site.

(United Kingdom)

Good app. Needs lite improvements. An administrative app would really be plus to reply customers from smart devices.

(China)

It is Very nice and it is so easy to use. Highly recommended, friends. And it is free for us, so good!

(United States)

love it easy and advanced for use. love the widget very simplistice and effective for increasing crebility, and converson with customers

(Japan)

it doesnt work well. Julie from Support keeps opening messages, but never replies. No sound alerts, impossible to use it on mobiles and there is no help from Support :(

(United States)

So far so good. It's installed and customized. Now waiting to use it. Set up was pretty self-explanatory and quick.

(United States)

Good app. No way to chat to customers via mobile or on the go. Needs to be intergrated with messenger or something because trying to rush on shopify to answer a customer after getting the email is too long.

(Brazil)

Bom app Não há como bater papo com os clientes em seus telefones celulares mas é prático satisfeito.

(United States)

I used this app to help upgrade my store with customer help services, and it works like a charm. I can't wait for the results to start rolling in. WIll use on all my stores.

(United States)

Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app. Good One!

(Canada)

This App is amazing! super easy to use, looks GREAT on your website, It shows you exactly what your potential customers are up to step by step. And it's FREE! I highly recommend itttt

(India)

I loved this free app which has all the features, it would be helpful if a mobile app is available to respond on the go.

(China)

hello,does the app support Traditional Chinese,there is no language options,if there is some instructions explain how to set up will be greatly appreciated

(Canada)

Just uploaded a minute ago. It is what I am looking for. A clean, easy way for my customers to be in touch.

(France)

L'interface est très intuitive et très facile à paramétrer. C'est le premier chat que j'installe et j'en suis pleinement satisfait.

(Mexico)

This is an excellent chat app, I love it. The interface it's user-friendly, It's easy to use and configure

(United States)

This is an app that EVERYONE should have on their site. Tells you where the customer is and allows you to start a conversation to see if you can help them, and trust me - it closes more sales! Best app on the market!

(United Kingdom)

i think i am going to enjoy using it. The interphase is really very simple, Can't wait for my first interaction with a customer.

(Slovenia)

Awesome!! Great app for tracking customer behavior. It's also free. Basically everything you need! Very recommended!

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