Australia Post Rates & Labels App Reviews

Aust Post Rates & Labels plugin is great and the helpdesk is superb! Anees and Mithun have been absolutely incredible with a couple of issues I've run into - they have worked tirelessly, and with understanding and expertise, to resolve the issues for our team. Can't recommend them highly enough.

UPDATE: Within just a few hours of my original review and complaints about a feature, the PluginHive team have fixed the problem. We're grateful for the prompt way they dealt with this issue. Now that the issue is fixed we can enjoy all of the features that made us purchase this app in the first place. Happy customer. --------------------------- Unfortunately we will not be able to keep this app. There are some great features such as weight based packaging (combining products into one article) and being able to specificy certain products that should be excluded from weight based packaging; printing labels and manifests within the app; using our flat rate pricing for customers as opposed to what Aus Post charge us; and being able to nominate whether signature is required or not.... the one downside is something we only found out today, moments before we were due to launch the app as it wasn't something that was able to be tested before we entered our live production API key. The delivery notes/order notes field in Shopify is completely ignored by this app! If a customer wants to leave instructions (in the shopify Order Notes field) for the delivery driver, e.g. "My apartment is the one at the rear of the building" or "Please use the side stairs not the front door" this app will ignore those notes, so your Aus Post label gets printed with a BLANK delivery notes field. The delivery notes field is right there on the label the app produces, it's right there on shopify Cart page, but the developer will not map the two fields together. We are disappointed that at the last minute we can't launch our store and now have to find an alternative solution. Such a shame.

If every company gave the same support as these guys, running a small business would be easy. I had a few issues setting up international shipping so I contacted them and they jumped on to my site and fixed it for me in no time. If you use Shopify in Australia I would highly recommend using this app.

I use this app to consolidate my customer information onto my shipping label as well as integrating the Australia Post rates which are linked to my account using this Australia Post Rates & Labels, very easy to set up from the app

This feed back was meant for another app I was confused about which app I was working with, this pp has no support ...sorry guys

We looked at and tested a number of different apps for AusPost parcel integration and labelling. We found PluginHive's app the best in terms of functionality, support and cost. The support team are very responsive with any queries or issues we encounter and everything has been sorted out very quickly. The experience has been fantastic and we are very happy with our choice. Great work team!

This app doesn't work with Australia Post MyPost Business. It's taken 2 days to get to the bottom of the problem, due to the unfortunate and limited support from the team.

These guys are legends. Best support. Thanks, team. It was a bit complicated to setup but these guys will help you like it's their own website.

I am totally blown away at the level of customer service I have received today! Shortly after downloading the app I received a phone call asking if I needed any help with anything and sure enough I did. Anees was so very patient with me and incredibly helpful!

Amazing app! It is so easy to use and most importantly it saves a huge amount of time to generate and print labels! The support team are always responsive and timely too.

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