Yotpo Product & Photo Reviews App Reviews

Formidable, 20 sur 20 , merci mille fois tout en français beau travail à bientôt

Very slick app. I highly recommend it. Yotpo has their shit together! Well done.

I love this app, it's just not for every type of business. Because my inventory is constantly changing (hence products are removed thus taking the reviews along with them) it's tough. I'll get a good amount of reviews on a product and then it will go out of stock and they'll disappear. Easy to install though and works great at reassuring customers on their purchases.

Be careful when installing this stupid app. They automatically sent an email to every single customer of mine without even asking for an approval. Extremely stupid automated feature. Instantly uninstalled this. My better recommendation would be Stamped.io , known as Product Reviews Addon in the app store. They don't even reveal their pricing on the website. Blatantly slow customer service as well.

Lots of functionality but beware - I installed this yesterday and I did not actively enable the email feature (or so i thought - just opened it to play around with the templates) .... but just now (24 hours later) it has emailed all of my previous buyers with a review request. Trying to get a hold of customer support to see how I can turn this off until I'm ready to launch it.

One of the best apps for reviews. Integration is very easy. Makes it very easy for customers to leave their reviews.

UPDATE 1-8-17 Since my initial review was posted, I feel like Yotpo's team stepped it up and came through for me. I was almost immediately contacted, received numerous apologies, and within a couple of days my issues were resolved. In light of this, I changed my star rating because we all make mistakes and I'm willing to give someone the benefit of the doubt, and concede to the fact that mine may have been an isolated incident. It's what we do with the mistakes that counts, and I feel Yotpo's customer service team handled things very professionally. Thanks Yotpo! --------------------------------------- The customer support with this company is some of the worst I've ever encountered. I'm having trouble installing the app and after NUMEROUS emails back and forth, they are unable to give me a solution to the problem. I have tried asking for a phone conversation, which I suspect would take care of everything in 5 minutes, but no one calls. Instead I get cryptic emails telling me to take steps that I've already told them I've taken, and/or asking me to take steps without providing instruction on how to do so. It's been infuriating. While I know that many others have written positive reviews and undoubtedly haven't had issues installing, just beware that should you encounter any kind of problem and need support, you won't get it.

This was a colossal waste of time don't get scam to download this application customer service and customer support are nonexistent they will chat with you but they can't do anything they keep saying we will escalate...........

Awesome app makes getting customer reviews a breeze.

Really good support from customer service and tech support. Helped me with installing the code snippet into my shopify store. Allen M was the nicest person I spoke to. He answered all my questions fast and in detail. He told me to sit tight and installed the snippet for me all within 10 mins. Great guy!

FIVE STARS! Thank you for the very quick and efficient support to make the reviews visible on the new theme!

BUYER BEWARE: I've been with Yotpo for several years. We opted to move to a new review platform to save money for our small business. When I went to cancel my annual plan shortly after it auto-renewed, I was unable to do so in my account before it auto-renewed and needed to reach out to Yotpo support. They wouldn't cancel my account via email. They made me do a zoom call with their rep who instead of cancelling and disabling the auto-renew they repeatedly tried to upsell me more services. I was told by Yotp: "I really do appreciate where you're coming from and I'm sorry to hear, however we are unable to provide a refund on a live agreement as it has already been renewed per the terms. Because the contract renewed in June for a successive 12 month term, we are restricted in terms of changing the terms or the billing structure at this time but would be happy to revisit it in June prior to renewal. Unfortunately we don't have additional recourse here - the next step on our end would be to speak with our legal team, which in the spirit of partnership we are eager to avoid." Yotpo simply took my $6,388.00 with nothing more than an oops, sorry you're stuck with us. If you're considering working with this company know the support is subpar and getting out of an annual plan is very hard and they will upsell you more services - that's been my experience. The platform and functionality of Yotpo is fine and gets the job done. I've used them on both woocommerce and shopify. Now, I'm stuck with them until my annual plan is up for auto-renew, which I'm sure will never be cancelled and will require more zoom calls where they read from a script and try to sell moooooooore Yotpo.

Amazing customer support. Allen from Yotpo customer services helped me with every step starting from installation to the integrations. I would recommend yotpo 100%

Customer support really responsive. They stay on the chat with me and made sure they fix issue with me.

Had great customer support from James. He spent a lot of time solving an import problem. It has been a challenge to get our past reviews imported into our new site.

I'm very satisfied! James helped me so much! I am so happy with this help! And will definitely continue to be their customer.

Customer service is great, and there is so many integrations. I highly recommend the paid version, it is worth the money.

Product support is silky smooth. A quick chat had my issue resolved in minutes. Highly recommend as a reviews app and headache free support.

He did a great job of solving my issues quickly! I was able to understand how the app functioned now that we talked

We've been using Yotpo for nearly two years to gather reviews on for our store. It works great and makes moderation painless. We ran into an issue recently where some reviews weren't posting. Not a worry, their support team, especially Lemuel was super helpful and efficient and got right to the root of the problem and fixed it quickly. A great support experience. THANK YOU!

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