Winback SMS Text Marketing App Reviews

Love this app! Simple to use and adds extra revenue to my store. I always recommend this to friends starting Shopify sites.

I use this app to help me increase sales and they do an AMAZING JOB. I cannot wait run some campaigns to see how I do in sales.

This app was helping me but I had to check few more options prior finalizing, they punish you for testing the waters. I have been blocked by these guys, this is really stupid! And this was coz' I had used them on a previous store of mine and had left a great review as well & I was in consistent conversation with them. And they have hard-blocked my IP address, else the current store here never even got to use this app as a result. Had been very patient with you guys, but enough, I had to leave this honest review now, it's been a frustrating experience. I just saw your response to my review, what spam was sent to you, why are you lying? Provide the proof of the spam sent to you please... You lack the capability to keep proper checks & just disturbing genuine customers. And then you say spam! You lack professional sense, that's the reason your growth has staggered, learn to identify what's really spam!

I’m new to the app. Kind of confusing a lil hiccups here and there. It can use a better support team to actually guide you through on how to use the app properly. The discount codes aren’t working. I’m lost and can’t receive help from support. Even though the live chat

if I can give zero star i will. The app is helpful, but the customer service is really really bad, the one Named "Joe" never helped anyting, yes, you sent an email to him, the first time he replied, and then if you asked for some help, they never reply. you have to contacted them time and time, he should be fired right now!! this waster so much time. report you, if i find a better SMS app, i won't use this right away

The best SMS app out there! Love the text message feature. If you are serious about growing you're business this is the only SMS marking app needed!

Joe has been really helpful with trying to get me a great ROI. made 30k in sales over a few months. Well done team

I am extremely happy to recommend this app. It has already generated over $2,000 in extra revenue!

This used to be an excellent app and I used it for several years successfully, but around March 2022 it completely changed, the dashboard changed, I stopped receiving notifications when customers replied to messages, so they ended up being unreplied to. Chat support replies also weren't sent to my email so I didn't know when support had replied. Something has become seriously broken with this app and I can no longer recommend it. Too bad as it was very effective before it was changed.

The best app out there! Love the features and tracking. If you are serious about your e-commerce business this is the app you need installed ASAP!

Love this app! Customer Winback and Abandon Cart have generated close to $250,000 in extra revenue in the 10 months we have been using it. They quietly do their thing in the background - it is only when you look at the data do you realize how effective it is.

This staff is amazing. I am not really tech savvy but this time has already helped me out significantly. I have noticed a huge difference since I have downloaded this app. I highly recommend them.

This app is amazing for winning back customers, gathering reviews, and sending out SMS campaigns. Joe is great help, sending custom videos of suggestions to help bring back more customers and increasing sales. Would definitely recommend this app.

Amazing App! Definitely going to be investing more in this app than emails. I am a small biz and since September I've made over $7,000 (close to $8,000!) in reclaimed sales from this app alone! Easy to send campaigns and respond directly to your customers concerns. Sent a recent campaign to customers who never purchased before and the return has been AMAZING! Joe is quick to respond to any questions and even hop on a fast zoom call full of advice! If you're looking for an app to text - LOOK NO FURTHER. Seriously the best investment that has paid for itself a thousand times over by now. Thanks Winback & Joe!

Lots of reclaimed sales from abandoned carts. I had no idea how much revenue was lost due to this! Increase of over 15% in sales in the first month the Second month on track to do the same! Great system Highly recommend it!

SMS is so much better than email or retargeting. Night and day difference. I was nervous about starting with SMS and did not want my customers to get upset about this intimate way of reaching them. But the app respects customers "awake hours". And the default settings and default messages are also very respectful and effective. I've installed this app on all my stores. Super easy and quick to get going with SMS marketing

I Love this app! 15+sales in the early stages and I'm just getting started. I had a lot of questions and Joe helped answer all quickly and provided guidance on how to increase sells. He went above and beyond by scheduling a zoom call as an intro and helped me until I succeeded. If you want to feel like the people behind the app are cheering for your success, get this app! Thanks again for all your help Joe.

Easy to install and customer service is quick to respond and assist. I recommend this for your business it has helped recoup abandon sales.

The app is amazing. Very simple in use with great results! Joe is a great person and very helpful! He sent me video recommendations to help me improve the performance even more! Support is great! He replies on emails, even on weekends! Definitely recommended! Nick

Very easy to use and effective app. The developers are quick to reply and are willing to help however they can!

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