UserLoop Post Purchase Surveys App Reviews

APP CATEGORY
SCORE
5
TOTAL RATINGS
14

UserLoop Post Purchase Surveys App Description & Overview

Get a constant stream of insights from your customers at all stages of the funnel. Improve acquisition, engagement and retention.

Embed surveys on your order confirmation page. Send surveys by email. Deep-dive reporting. Build your first-party customer dataset. Set-up in minutes.

Make on-brand surveys in minutes
  • Change colors, fonts, logos and layouts with a visual editor
  • Pick from our survey templates or start from scratch
  • Use multiple question types including CSAT, Multiple Choice, Single Select, Open Ended or Video
  • Ask multiple questions. No drop-off - data is saved at every step.
  • Target questions to customers who bought a specific product
  • Make smart surveys with discount incentives, redirects and more
Trigger surveys based on customer behaviour

Ask customers for feedback at the perfect moment with smart triggers.

  • Checkout Survey
  • Post Purchase Survey
  • Abandoned Cart Survey
  • Order Delivered Survey
See survey results in real-time
  • Track customer responses in a real-time dashboard
  • Segment responses based on order data
  • Receive automated reports in your inbox
  • Export to CSV, Google Sheets or your CRM
Collect valuable first party data

Our surveys help you capture 1PD (First Party Data) and ZPD (Zero Party Data). Build up your proprietary customer dataset, and reduce your reliance on attribution tracking methods. Simply ask your customers!

Examples of the customer data you can collect with UserLoop...

  • Customer Satisfaction (CSAT) - Ask questions like 'How would you rate your overall experience' to understand whether your product meets customer expectations.
  • Conversion Rate Optimization (CRO) - Ask questions to find ways to boost your conversion rates such as 'How could we have improved your shopping experience today?'
  • UGC - Collect video and photo content from your customers
  • Marketing Attribution - Ask customers 'How did you hear about us?' to discover which marketing channels are driving customers to your store.
  • Personalization & Segmentation - Ask questions like 'When is your birthday?' 'Would you like to join our loyalty club?' to build a dataset you can use for marketing & segmentation
  • Customer Research - Discover more about your customers by asking them which other brands they shop at.
  • Product Research - Ask for feedback on specific products to improve your offering.

UserLoop is deeply integrated with Shopify and shows all your customer, order and revenue data right next to your survey responses - giving you the complete picture of each customer and helping you identify trends.

UserLoop doesn’t require you to change your theme or do any coding, simply install the app and you’re ready to go.

Integrations
  • Klaviyo
  • Drip
  • Slack
  • Trustpilot
  • Google Reviews
  • Aftership

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App Name UserLoop Post Purchase Surveys
App Category Store Management
Published
App Price Free plan available
Support E-Mail support@userloop.io
App Website https://userloop.io

UserLoop Post Purchase Surveys Features

Collect customer feedback at checkout and by email..

Constant Stream of Insights

Survey customers on your Shopify Order Confirmation page and by email.

Collect responses at every stage of your customer experience.

Multi Question Surveys

Collect responses with multiple surveys + questions.

Multiple question types, including video.

Use our templates or build your own.

Grow Your Sales With Insights

Use your insights to improve your product development, customer experience &

Segment responses based on your Shopify order & product data.

UserLoop Post Purchase Surveys Comments & User Reviews 2024

(United States)

I use this app for polls on new products I should release. Very helpful when I get to know what my customers want!

(United States)

Couldn't be more impressed with UserLoop and James! Seriously never encountered better customer service or a more user friendly app. James has gone above and beyond and even developed functionality we needed that wasn't in the app. Thank you so much James - seriously awesome.

(United Kingdom)

What an amazing app UserLoop is! Exactly what I have been looking for. Easy to setup and perfect for improving products and customer experience!

(South Africa)

After the privacy changes Apple made, it has become very difficult to figure out where your customers come from and Userloop has helped us solve this problem.

(Germany)

Really simple to set up, the app does basically everything. Best customer service ever - even got new features in place in hours. Thank you for the great effort!

(Canada)

Amazing app and even better customer service. UserLoop allowed me to easily add two customer surveys, one after checkout at the confirmation page, and an email survey sent to customers who completed purchases and those who've left the cart-- for free. And when I had trouble setting up one of the surveys, James responded within 5 hours and resolved my issue right away. 100% recommend.

(United States)

It only took seconds to implement. We wanted to improve our conversion so we asked people what alternatives they tried, and used the insights to improve our product page copy. It worked! Great app.

(United States)

Thank you for developing this app! It helped me learn a lot from my customers - and I've turned these insights into actions and I've seen a significant increase in my customer retention and revenue! Team support is also awesome! Highly recommended!

(Colombia)

Demasiado espectacular!!! La recomiendo muchísimo para cualquier tipo de tienda. La información que brindan las encuestas de clientes son demasiado útiles y tu escoges que quieres preguntar. Intente añadir las encuesta manualmente con código pero fue un fracaso, busque en google como hacerlo mas fácil y aparecio UserLoop es muy facil de instalar, muy facil de configurar, la amo! la mejor aplicación del mundo mundial. Too spectacular!!! I highly recommend it for any type of store. The information provided by the customer surveys are very useful and you choose what you want to ask. I tried to add the surveys manually with code but it was a failure, I google how to make it easier and it UserLoop appeared, is very easy to install, very easy to configure, I love it! the best application in the world.

(South Africa)

Super simple to use and gives me valuable information about my customers that I would never have had!

(South Africa)

just installed it so far so good easy to install easy to use thanks for a user friendly app will definetly test it

(United States)

Exactly what I was looking for. This software has an extremely simple interface that you can get up and running in mere minutes. And it also has enough complexity to allow me to run impactful questionnaires that are making an immediate difference for my business. I love that you can do a trial and get real results during the trial period. And if you want to continue afterwards the pricing is completely fair and reasonable. Support is phenomenal (one of the best I've ever used) and they are open to feedback and suggestions. 10/10 would recommend.

(Australia)

What a beautiful app! Super easy to setup and get it going. Support is also extremely quick! Love this app!

(United Arab Emirates)

Very good and easy to use app and the Support is actually amazing! I requested a new feature and it was available in a few days. Whenever I ask a question or request support i receive answers straight away and nothing is too much of a problem. Very pleased & highly recommend

(United States)

App is easy to install and set up, great customer service. Very fast to respond to chat, helped me with all of my questions. Looking forward to hearing from my customers.

(United Kingdom)

I installed this 2 days ago, really easy to use and support was amazing. They helped me tailor it to what I wanted. One of the best apps I have used.

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