Store Pickup & Local Delivery App Reviews

We used this app for more than 3 years without major issues. Now they changed and completely broke the app and we are left with a non functioning order system, loosing money. The assistance gave us just a standard reply and, worst of all, asked for administration access to the app and completely broke things.

I used this app for awhile and despite many emails with Tommy regarding my store's requirements, users somehow managed to bypass the app altogether. I deleted, uninstalled the app and removed the developer's permissions in April 2022, but voila! I was still charged the recurring charges in May 2022. Unhappy! I want a refund.

En plus d'être très utile et peu cher, ils ont un service support très pro et réactif! JE RECOMMANDE FORT

Assistenza rapida e puntuale per risolvere i problemi in fase di integrazione del plugin. Disponibili anche a personalizzazioni!

Useless app. Useless customer service. If you value your sanity stay far away from this app. App never works properly and the customer care is never online. In today's day & age 24/7 support is critical.

The app breaks every other month, you will need to reach out to support for them to update which will take time (which affects your business). It is as if they push updates to their app without testing end to end. We always request their customer service to update our calendar so the store is open on certain dates, however they never do (even tho they should be able to do on the backend).

La aplicación funciona correctamente. Cambié de Theme en mi tienda y dejó de mostrarse, pero contacté al equipo de soporte y me ayudaron a volver a mostrarla, su equipo de soporte es excelente. La app cumple su función, seguiré probando por un tiempo.

Support hat super geklappt! Ich hatte ein Problem mit der Einrichtung und habe über den Chat schnell Hilfe bekommen.

Really great service, needed extra help and they went above and beyond to help get it working for us. Really great job and will help us with out Local pickup!

Good plugin. Works as it supposed to work. Their technical support is fast and top notch! Really helpful people :)

The App is exactly what we need to create scheduled pickups and delivery orders. And they have great support. They were able to help us customize our order emails to us and the customers so it works seamlessly with our business!

There is some misunderstanding because of the email connection issue. The CS is polite and responsible. In terms of usage, there are two problems pending fix: 1. The app can't function when when checkout 2. The discount code function is disabled because of the app We hope to find solutions soon

App has helped me in many ways and support is great too. Tommy helped me so much with the set up, not to mention, fast support too!

I use the app for our delivery & pick up, I was having problems with the format of the email, the support team was super helpful & got it all sorted for me.

Very good app with a lot of features and I really appreciated the help that was provided to customize it.

This app is the worst app I have ever used in my life. Fresh out the gate the app didn’t even work. After months of back and fourth craziness I cancelled it, installed a competitor app and that one was installed and working in 1 hour. What took months for this to work, took another app 1 hour. Horrible. This app should be removed from Shopify. It is the most horrendous app I’ve ever used in all the years I’ve used shopify.

Great customer support and the app is doing exactly what it is there to do for us. Would recommend to use!

After some extensive research we decided to use ProPickup plugin and although there was a couple of issues when we added it to our shopify site Tommy and his team where excellent. There commitment to resolve the problem and get us up and running was brillant. I would have no problem in recommending them to any one. Our developer was also blown away by how professional these guys where and how quickly they resolved the questions we had ...Give them ago

This app makes it easy for my customers to choose a pickup or delivery date and saves me time because I don't have to contact them to make those arrangements. The setup was generally easy to go through but when I had questions or a problem figuring something out, the support team was quick and courteous. This app is absolutely essential to my store now. If there is one feature I would wish they could add, it's to be able to blackout specific hours on certain days, not just the entire day.

Tommy and the team were so prompt and helpful in getting the pickup features to work in our store right before the holidays. Great service and extremely responsive to questions. Our team is really happy with this pickup app.

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