ShippyPro ‑ Shipping made easy App Reviews

Absolutely dumb app that makes your life more difficult. Think about this. The app cannot detect any order changes AFTER it has been paid. If your customer reaches out because they want to add another product to an already paid order, bad luck. Of course, you can edit the order on Shopify, but ShippyPro will not change anything. Hence the original order without the item will be shipped. Are you using any post-purchase upsell to maximize your business AOV? God, no, that's awful. Stop trying to make more money since ShippyPro CANNOT detect any order changes after the order has been paid, so any upsells added post-purchase will not show in the ShippyPro order. We are sick of getting "I did not receive X product" emails because of the stupidity of this app. This has cost us a lot of money in reshipments. Reached out to support a couple of times. Not only they're slow, but they cannot provide any solution. Looking for another solution now because it's 2022, and we cannot use an app with such limitations. Not to mention, we will have orders not syncing every now and then, and the tracking number will not be sent to Shopify despite being fulfilled (the orders show stuck with a spinning sand watch inside the app). Go figure.

Muito bom! Uso para expedir as encomendas pela DPD Portugal e o processo é simples e intuitivo. Gostaria apenas que pudéssemos alterar as definições para não aparecerem as imagens dos produtos porque no meu caso criam listas mais complicadas. update:Muito obrigado! Já está óptimo sem as imagens :)

If you want to import the orders to generate the labels, you have to pay the annual subscription, that is, the monthly subscription is useless. The customer service is robotic, you ask something and they answer what they want. I give it 2 stars because I imagine it will work, but I have not been able to verify it. After paying 70$ subscription for 500 shipments they tell me it's no good, that I have to pay the annual subscription.

Very very good app...perfectly integrated with Shopify, so fast so good, The only thing they need to get better is their support, that basically seems not exist, i tried to contact them so many times to implement other courieers but nobody replied and in the end i realized that they get paied for this service, thing that i really dont understand, since now im using those curieer outside their app

There are many good features about the app in terms of automating my shipping label printing, however, their customer service is not very responsive. Also, they time stamp all their emails with the EU date format which has been very confusing for my American customers. They definitely need to fix this issue.

Before I downloaded this app, I checked their official site and it clearly stated they supported my courier but after downloading it, it turns out it does not and it is still on the page which is very misleading. I emailed them and they responded quickly but it does not seem like they communicated with each other, 3 different people sent me emails about the same issue.

We installed the APP for managing domestic and overseas shipments with UPS...but unfortunately the API don't send the VAT code of my Company on the paperless documents UPS needs for customs, in few words: USELESS. We contacted the customer service and all I got was: "It's our fault, but don't know when it will be solved, thank you". Please please, just fix this issue

too many munual operations to perform, e.g no possibilities to setting rules to split or merge order automatically

The app itself is okay, but the team is very bad!! We have been over 6 hours in the live chat, as the plan was not working suddenly, without getting any answers. Hundreds of packages are waiting for fullfilment because of their service -.-

If I could rate this app lower I would. Seriously, think very carefully before you use or even install this app. The sales team aggressively called numerous times during our peak working hours once we downloaded it to have a look at, pressuring us to use the app. Eventually we decided to start using it and there were several problems getting the app integrated with our shipping provider. This took lots of back and forth with them and our shipping provider until they told us everything was "working normally now". The "free trial" we were promised mysteriously disappeared and we were forced to buy extra credits as we had already started using the app. We shipped close to 100 orders using it before our shipping provider contacted us to say our UK orders had not been uploaded correctly with customs data. This meant that a huge amount of orders had been stuck in a warehouse and needed to be returned to us. It was then revealed that this integration was not possible. How someone didn't make us aware of this is the worst part. It just seems like they didn't care and are after the money. F the customer seems to be the attitude. Shippypro bizarrely sent several emails to our customers saying the orders had been delivered, cancelled and then returned to sender. This has resulted in a huge amount of lost revenue, reputational damage, and the cost to reprint new labels using our old method. It has taken 2 full days to deal with the fallout of this and we are not out of the woods yet. Support have gone completely silent. They haven't answered any emails and not issued even an apology never mind a refund for the orders that never got delivered. I honestly can't believe how bad this experience has been. It would be nearly funny if it wasn't such a serious crisis that was dumped on our small business. The app itself is not intuitive, it's clunky and poorly designed. I would steer very clear of this awful company. Their other poor reviews say it all as well I should have know to avoid. Use at your own risk.

This app just doesn't work. The support must be sleeping, they never answer. The support must be sleeping, they never answer.

The app works really well and has many functionality. You have the whole order life in one shight: from label creation to tracking and notifications. Time-saving, efficient, a bless for a two-people teamwork that has to deal with a lot of orders everyday. I'm still discovering all functions and features. My only complaint go to customer support. It's not so bad (they reply at all requests) but It should be improved, made more professional, automatized, especially during initial set up with courier.

Lots of bugs in the app, "support" totally unwilling to help anyone that doesn't pay for an annual plan. Check out Shipster or Sendcloud for a much better solution with proper support.

I have been using this application for a few months now and I find it really useful and very efficient to use. It has helped me tremendously in saving time in producing waybills from various couriers. I can only be very happy! thank you! 5 stars

La app funziona complessivamente abbastanza bene ma con Shopify non si riescono a mostrare i punti ritiro nel live checkout. Per avere tale funzionalità avevo sottoscritto un piano Fast Growing di Shippypro ed effettuato un pagamento annuale a Shopify, come indicato nelle loro guide, spendendo soldi inutilmente. Il supporto tecnico è praticamente inesistente, non risponde né in chat né per email. Numero di telefono nemmeno a parlarne...

This app once setted properly is absolutely a must have of every decent e-commerce. I' been using it since a while and easily is a time saver....

Stimo usando questa app per gestire il flusso di spedizioni di più corrieri. Il team la trova fantastica, oltre regalare molto tempo alle persone, la parte migliore è che ha un ottimo sistema di allert che i clienti adorano. Per noi sarebbe molto utile un accesso granulare multiutente che spero metterete nei prossimi sviluppi. Il prezzo è leggermente caro per noi, considerando la somma delle app in un e-commerce con molte variabili. Il prodotto è ottimo e merita 5 stelle piene.

Le service client ne répond pas au besoin. Qualité médiocre. Le service client ne répond pas au besoin. Qualité médiocre. Le service client ne répond pas au besoin. Qualité médiocre.

US Customer here, did not have a good experience and deleted app. Signed up to use Fedex integration. Followed the instructions and it did not work. I sent multiple messages to support with no response. European company so tech support hours are closed during US business hours, no chat or service available. Not reliable service for US customers.

There is no explanation about Speedy company. Nothing is working properly, everything costs extra. Not like to be used

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