Shippit ‑ Shipping & Delivery App Reviews

The team at shippit in particular Aaron are amazing at what they do. Our online business has grown seamlessly with the help of Shippit. Being able to track, notify and bulk import orders has allowed us to keep up with increased demand. I couldn't recommend Shippit highly enough

App works great. Saves so much time and has simplified our process. Regular updates help keep everything running smoothly.

Getting setup with the Shippit app was really easy. Our warehouse team loves the software! Their pick and packing process is now much faster due to the features of Shippit.

We've been using Shippit for over 2 years now and we're very happy. We're a small business, so we needed a fast way to compare shipping costs and delivery times for every single parcel. Shippit is easy to use. We can find what we need in seconds. It saves us so much time & money.

I've used this app since starting my business and while I've found some aspects good - multiple courier options, easy to use platform, instant booking for same day collection (potentially) and reasonable shipping rates. However, the negatives can't be ignored either. While you used to be able to chat with a customer service rep they were very unlikely to be able to assist with anything other than follow up with the courier company on your behalf which did save some time for you as the business owner, on occasion. Now they've all but removed Live Chat which to be fair was often pointless for locating missing packages (you could get the same info from the actual courier dashboard) but was handy for assisting with platform issues when I started out. I'm assuming the removal of Live Chat is a cost thing but it makes it impossible to get immediate assistance and even when someone does open a chat with you, you could wait up to 10-15minutes between sending a message to being responded to, yes, each question/message not including the initial queue time. Another negative is the long delay (2-3months in some cases) between sending a shipment and the supposed additional courier charges being charged to your account. You're totally unable to dispute/avoid the charge unless you either significantly overestimate the cost of shipping or you weigh and photograph each order keeping a record of dates etc. But even then there can also be a 'manual handling' fee from some couriers (so forget sending anything slightly fragile) which you have no way of disputing at all. This significantly impacted the courier services I could offer my customers. I may as well get an account with my preferred courier - something I am considering. Oh and don't even bother trying to get any sort of compensation for couriers damaging or as in one case eating the gift you've sent! While I understand Shippit are company to make money (like all of us) it's also a service and it's frustrating that they happily bump you up into the next subscription tier but you have no way of going back down if your sales are slow or you need to pause your store, for whatever reason, unlike Auspost where you simply get charged more if you haven't shipped a certain volume. Also agree with other reviewers here - the Auspost integration is all but useless. And the more recent integration with Shopify just doesn't seem to work as I still have to open the Shippit platform to send orders which I have to double check thoroughly as often if I'm resending a recurring order through to Shippit I will find there are multiples of the same order with each refresh! So unneccessarily time consuming. It seemed to work much better without the latest integration. And I still can't get the instant print integration to work as there is no option to adjust the size of the default label printout despite using standard labels/sizing etc and any time I've requested assistance I'm just re-sent a link to the same instructions. There really doesn't seem to any technical understanding from the reps on troubleshooting this. Overall, there are some good points with using Shippit (potentially same day collection but that probably has more to do with my local courier who is gruff but almost always collects the same day even if I book at 3pm) and I still do use them but only because the alternatives aren't able to offer anything different/better yet (sadly) for my current business. However, their customer service is appalling and it only seems to be getting worse. I will be using either Auspost for my next business as the headaches just aren't worth it.

We have now been on Shippit with booking over 4000 parcels a month for over two years. We've tried others, nothing compares for e-commerce. Shippit best platform, easiest to use and best pricing. I now tell anyone who approaches us for freight or website etc. - it it doesn't link with Shippit, I don't want it.

The Shippit platform is great and easy to use. I really like how they provide some courier options such as: TNT, Fastway and Couriers Please. Unfortunately they have over promised and under delivered. Their integration doesn't allow us to ship DG items. Also the Australia Post My Business Integration keeps getting pushed further and further back.

Great, Easy to use fulfillment service and reasonably priced even at their most basic plan, I recommend this to anyone that is looking for an easily integrated service. But if you want Aus post integrated it can be a bit of a hassle

Perfect integration with Shopify and awesome support from the team at Shippit. The shippit app allows you to easily connect any shipping provider you would want!

Shippit was a really positive breakthrough for our business. Gives excellent rates with major couriers, which allowed us to get a jump on our operational efficiency. The actual app and software is smooth and quite reliable, with little downtime or bugs. David Vogt - excellent customer service, even when it's not necessarily his job. There are some improvements still to be made to increase compatibility between shopify and shippit in the finer details, for example when it comes to syncing product dimensions. To be fair though, this actually stems from a glaring shopify limitation that shippit now has to create a workaround for. Nonetheless, it would be a very useful improvement, and they are supposedly working on it, though haven't made any progress in almost a year. Overall, Shippit has definitely been a positive experience. It is a quick and modern app, and has led to significant cost savings in our business.

Simple integration with Shopify. Gives a good level of control over freight and delivery. Works well and easy to implement.

I previously gave them a 5 stars from 4 years ago. Last two years customer service has been really really really poor. Seems they try to delay rather then resolve. No longer recommend

Shippit helped our business expand our shipping offering. The various options to choose carrier has been very helpful. Our only concerns have been pretty lackluster customers service when there are issues with missing deliveries or carriers not collecting packages. The delivery issues arent Shippits fault but the generic responses to delivery delays or missing packages need to be improved on.

Absolutely non existent support. Don't bother dealing with Shippit. We've been having issues with items not being picked up by the couriers and the "support team" have been extremely unhelpful. I've been asking to speak to the regional manager but nobody wants to talk to me. Look for an alternative solution, we are!

If you are planning to use Australia Post On Demand or eParcel On Demand then unfortunately you will have to go elsewhere as you can't have it fully integrated into Shippit. You will need to manually enter every line of the customer's details & address which defeats the purpose of this app entirely. Alternatively you will have to use their Live Quotes activated which means that the full postage price is shown in the cart with no flexibility to amend shipping pricing or introduce incentives (i.e. free On Demand shipping when you spend over $X). I was incredulous to discover that support were not initially aware that Australia Post On Demand and eParcel On Demand are not actually the same service. Sure, they sound similar but when your business revolves around integrating Australia Post's services into your platform then you should make sure you're fully across all the services available with the carrier you advertise as being fully integrated with. They don't advertise a phone number so you can't speak to someone regarding support or integration issues - if there is a problem then it unfortunately won't be resolved. If you use Couriers Please or Fastway then you have to go through Shippit's support service to enquire about parcels in transit. It takes days to respond (if at all) while your customers get increasingly frustrated with you for stalling. I generally don't give negative reviews however I feel it's necessary to convey that in our experience, Shippit don't fully integrate all of Australia Post's services so it may be worth considering another provider to save you the headaches later on.

If I could give 0 stars, I would. Terrible service standards. I worked with shippit for months to try to help them be better. They consistently failed to improve even after multiple reviews. This app cost you money and will hurt your service standards. DO NOT under any circumstances try this. CONSIDER YOURSELF warned.

Very very poor customer service. Can never get a hold of someone. Ever since our account manager left the company it has been a horrible experience.

Parcel was returned due to their technical issues with the courier, did not even leave the country. Request for refund as logically services was not even used. Refund not given due to courier not refunding, not even the top up for their own insurance was ever returned. Reason was that they are just a software system. So basically u're paying for a system just to 'organise' your shipments, but not be responsible when anything goes wrong. good luck when it happens.

we have been using Shippit for years. Their software is good however customer service for businesses is shit. We are about to change our shipping provider.

Ive been using shippit for a year now only because I can't find alternatives in Australia. customer service is very poor. I never spoke with a human after the sales person signed me up. No matter what the issue is, you can never get to speak to a person. I raised multiple concerns and Shippit response is often frustrating and they close the issue straight away after that without you acknowledging if the issue has been resolved or not. the minute I find an alternative solution, I will be cancelling Shippit.

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