Sellbrite App Reviews

Tech support is good - responsive, follows up. The problem is the Etsy integration using an older API that for example, won't associate the correct image with variants or worst yet - won't import the alt text you may have applied in Shopify so, you have to reapply all the alt text again in Etsy. Images updated in Shopify for an existing synced listing won't always update in Etsy unless you reopen the listing in the Sellbrite app and push the update. The app has randomly duplicated listings on Etsy that needed to be manually deleted in Etsy. The eBay integration has its own set of issues - for example, the business policies for shipping are not synced in the app so, they get overwritten in eBay. The title for the listings doesn't always stay in sync as the SB app doesn't apply the title template meaning that the old title doesn't get updated. Lastly, the images won't get updated automatically on eBay unless you push the update out again. Overall, the syncing speed is the slowest with Etsy then eBay, and then, WalMart. There are issues with the WalMart integration but, given WalMart Marketplace's repeated problems, it is hard to pinpoint the real reason demonstrated in the Sellbrite app - is it a WalMart issue or is it a Sellbrite issue? The glaring deficiency in tech support is a lack of screen sharing option so, you have to keep sending screenshots through the chat. In 2022, yup, we are still doing legacy tech support. In fairness, so far, every tech support person I have interacted with has been knowledgeable. It is hard to imagine that this is an app sold by GoDaddy. One would hope that with their resources, they would clean this app up.

Complex operations require complex software. A match made in heaven. Thank you so much for this app..

It's not perfect but a great option for small businesses at this price point. You'll need a lot of time and patience, setting up your inventory in this app. Doesn't always work well with Etsy. However their team seems to constantly try to make improvements in the app. They have fixed some important bugs in the last month. Jordan from their customer support team was extremely knowledgeable and helpful.

Could be better. It feels dated and slow, but it does solve my problems but they have responded quickly to my emails.

The concept for this app is headed in the correct direction. That being said, there are still many bugs that there is no timeline for fixing. Walmart shipping templates is currently not integrating with Walmart. Anything with a variant needs to have the Parent SKU manually entered (Walmart Listings). Ebay listing have many errors and need to be deleted and recreated. There is no option of fixing errors. Response time is not appropriate and usually not helpful. I have spent triple digit hours trying to fix listing to comply with sales channels. We list on Walmart, Amazon and Ebay

Pardon my Brooklyn but I FUCKING LOVE THIS APP. At first I was a little skeptical and I'd want to advise anyone reading this that make sure you start off with Ebay and Shopify listings as practice. Amazon is a different beast entirely and they're extremely strict when it comes to seller performance so make sure you have some experience with the app and channel listing before even thinking about listing on Amazon. Sellbrite is a bit expensive but it's well worth it if you know you have great items to list. Their customer service is not as great as Shopify's but it's not terrible either. Sellbrite has easily become my favorite app for my online businesses. 4.8 stars because there's a few things I'd like to see like the ability to view, send and receive messages from all channels, the addition of more popular sales channels and 24/7 chat support would be great as well.

I have been using Sellbrite for over 4 years now. Whenever I need help, their integrated app allows me to contact someone live very quickly. Even on the weekends when Sellbrite is supposed to be closed, a tech support person will still help me. Great customer service all of these years. No regrets at all.

Awesome support staff, first and foremost. It is obvious they care about me as a person, not just as a customer. This was also the only inventory management program I found that enabled me to list products properly on my Shopify store while also enabling me to retain the Best Offer feature on my associated Ebay listings. I was using Inkfrog before, and was slow to leave because of the price difference, but now that I am with Sellbrite there is no comparison. Blows Inkfrog out of the water. The software itself has done just what I needed it to do so far, and the upcoming improvements are really going to round out the package for me. Thanks!

Bad customer support! No one emails me back. I have been waiting since few days but no response. Let's see.

The company's software and team are complete garbage. Buyer beware: they take about 200 holidays a year. And besides that, they've taken up to weeks to answer our inquiries. The software hardly works and is littered with errors. On top of all this, when the customer service team does answer you, they don't even look into your inquiry and they just assume the issues you are having without an effort. This laziness manifests itself when they ask you for certain "evidence" that they can very easily search up themselves on your account.

It's a good product that does what it's supposed to when it's fully operational. They advertise 15 minute synch times on the plan level we are on, but that seems to be hit or miss. This is a critical piece of technology for making sure we don't oversell across all of our channels, but their support/dev team doesn't treat it that way. Their support team seems understaffed and slow to initially respond. They are continually having backend database lag issues which means we see that an order is going to be coming in from a specific channel, but then have to sometimes wait hours for it to actually show up in Shopify to ship it properly. We switched to this app after Shopify killed off their own channel apps, and while it satisfies our need on most days, its a piece of tech that we have lost faith in, and begrudgingly pay for.

The app is good. We had issues integrating our listings with Etsy, and sent an email to support, and they replied back the same day. We figured out how to do it on our own, and ended up not replying back to Sellbrite's email, and they sent us another email to make sure our issue was resolved. We loved this, it showed that they really cared about addressing our issue, and were persistent to follow up with us. Customer service support is how we determine whether an app is a keeper or not, and they were awesome!

I didn’t like that I had to spend a bunch of time installing it. After that it was good. Thank you...

I’ve been doing e-commerce since the early days and these guys have always had what I needed... Thanks.

This app wants to be a jack of all trades, but really it’s a master of none. However, I liked it's features.

Their CS team has lots of issues. They will just make you wait for hours and hours. Maybe it's time to change service providers.

Had to switch to using all their apps instead of Shopify apps. Also have to use their website. Good one.

Enjoying using the app. Works well enough. Customer support is amazing and the app dashboard is very easy to use.

it works ok, but has a lot of bugs. most of my listings coming in from shopify to etsy come in as errors, so it publishes them but doesn't publish the image. has imported duplicates also so had to pay for these and the developers don't know how to fix as they are aware of this ongoing issue. might switch to another program soon.

Great app for syncing inventory across channels with great customer support. One of the best onboarding experiences of any new Shopify app that we've used with intuitive set up and helpful articles. Also some of the best support we've received from any Shopify app which we have found is crucial to finding success with any new app. We would highly recommend.

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