Ryder E‑commerce by Whiplash App Reviews

I decided to try Whiplash after pulling out most of my hair dealing with another fulfilment company (namely, Shipwire). It's been a few weeks and, in comparison, I am finding Whiplash like a breath of fresh air. Their systems and interface are refreshingly straight forward and simple. And the customer service is quick and friendly. I highly recommend them.

Whiplash is simple to integrate into Shopify and our team at the facility level is responsive and collaborative. The dashboard can be semi-customized, returns automation does require an additional app to make it run more seamlessly.

We are loving Whiplash and are very satisfied and impressed with the service and the experience overall. Our account rep, Heather McCormick has been insanely awesome and an amazing resource and aid for us, I wanted to recognize her personally and let you know that she has done an outstanding job helping us get set up and run smoothly. Her quick consistency in response and in-depth ability to help in so many different ways has harbored and amazing experience for us overall. A+ to both!

Steer very, very clear of this fulfillment service. I used them for two weeks, and they've already cost me countless revenue in broken products and lost customers. I started using Whiplash right before a sale. The sale was a huge success, and I sold out of almost everything. Then I noticed that there were about 25 open orders in Shopify that weren't imported into Whiplash. These orders were sprinkled randomly throughout the sale, and there seemed to be no rhyme or reason to them. Turns out, because Whiplash controls inventory (they track it and push it live to Shopify) and Whiplash didn't sync those 25 orders correctly, I oversold product by quite a bit and had to then go to my customers and let them know they'd bought a product I said was in stock but was actually sold out. As if that wasn't bad enough, shortly after the sale, I started getting emails from customers with pictures of their packages. I sell skincare products, so they are mostly small, delicate bottles - these photos were of large cardboard boxes with the products, a packing slip, and literally nothing else. No padding, no peanuts, nothing. I of course immediately took these concerns to their customer service. They didn't respond to my concerns for a full day, at which point I decided to cut my losses and let them know I'd be leaving Whiplash. What followed was the most bizarre customer service experience I've ever had. The customer service manager told me that I had changed the settings in Shopify and that's why the orders didn't sync (first of all, I didn't change any settings, but even if I had, it wouldn't account for this specific issue). She said my customers were lying when they sent me photos of their boxes (oh, wait, she was sure to clarify that she wasn't calling them liars, just that Whiplash would never have packed a box like that so they must have forged the photos, which is different than calling them liars, somehow). She refused to even cover shipping to get what little product I had left back from the warehouse. I'm a small, new business, and I can't take too many setbacks like that. It was a very expensive lesson in making sure I research and vet any potential business partners. Learn from my mistake and stay as far away from this company as you can.

I went with Whiplash after considering other fulfilment company (Shipwire and some others). While Shipwire caused me headaches and was very complicated to setup, Whiplash was ready to work in just about 2h and just one simple phone call to answer all my questions! Honestly I highly recommend them!! They are simple, straight forward and really awesome! The packaging is impeccable too!! Go ahead, you won’t be disappointed!

We worked with Whiplash for years, and the service was great to start but since their acquisition by Port Logistics, the service level has been declining. We moved to a new 3PL and the exit process has drawn on for months, with hidden charges and additional fees being charged because they cannot get our inventory shipped to us in a timely manner. They are also one of the more expensive 3PLs out there. If you need a 3PL, I would encourage you to look else where. Many other better options out there.

Unfortunately we have had lots of issues with Whiplash. Our store and products not syncing correctly, wrong orders sent out which had to be fixed at our cost, inventory randomly changing and updating - all of these cause huge issues which we not only have to fix once but they keep occurring.

I've been using whiplash for about 8 months, they've been awesome. The process of taking orders and posting them out becomes completely automated – I've saved so much time!

Whiplash has provided excellent service in every facet of their operation. We did a lot of research before we decided that Whiplash had the best features and services for our Shopify shop. A superb solution for small manufacturers like us who also sell their items at retail. We literally could not do this without Whiplash. From receiving, to warehousing, to organization, to CS, to fulfillment and even returns, they handle everything with ease.

Whiplash has been instrumental in the growth of the two shops that I run on Shopify. Both are using Whiplash warehousing and fulfillment. It's seamless, easy, customer service is readily available, everything is so easy. There is literally no way I would be in the position I am in now without Whiplash services. Highly recommended, cannot be stated more enthusiastically! A++++

These guys are great and so is their service. Very happy! Can recommend this app to anyone.

Yea - these guys are gods. Everything works without a hiccup and amazing personal service to boot. Couldn't be happier. Highly recommended.

We were new to order fulfillment and Whiplash has exceeded all our expectations. Their app works perfectly and their web interface is slick and easy to use. Their shipping is fast and flexible, and their customer support and communication is unbelievable. These guys are the best.

Whiplash is an amazing fulfillment company, and their Shopify integration only makes them better! The app is easy to install and allows direct coordination with the Whiplash online interface. Plus, the folks at Whiplash are extremely responsive to anything you need help with! Great app, great company.

This company is incredible for taking care of shippping your products - we have used them since we opened and have not had one issue and nothing but great service - they take away all the headaches of shipping products - HIGHLY RECOMMNEDED!

Oh my God, I have my life back! Thanks to Whiplash and their shopify app I no longer spend every waking minute packaging and shipping my stuff! This works great!

We have been working with James and the team from whiplash for many months and are continuously impressed with their hands on approach. The are partners in the truest sense of the word and treat our customers as their own and its feels great. This app is a great example of how they are continuing to push forward and offer a great service.

Great company, run by good people who actually care about what they do. Since signing on with them to do my fulfillment they've continuously grown their company in great ways.

We've been using Whiplash for our fulfillment for over a year now. It's been absolutely fantastic. It's a great company run by real, actual (and super nice) people that have helped us out with every odd, unique situation we threw their way. Totally recommended.

It is great, makes integrating with Whiplash easy as pie. Would use them and it again!

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