Fenix: Delivery Date+Shipping App Reviews

It took a little while to fully integrate this app with our tech stack, but it was worth it. We've seen a significant uptick in conversion rate with new users since installing it.

The Fenix application is a great addition to our sites for providing delivery estimates on PDP and Checkout pages. We needed a way to give customers an estimated shipping date and this app does exactly that. The app needed some small customized features to better fit our needs and the development team was very responsive and accommodating. Great customer service.

Great app for setting delivery estimates and other types of functionalities. Very good and responsive support team. Would highly recommend.

Fenix has been a great add to our site thus far. We changed a few different things at the same time and so it's tough to tell how much of our improved conversion might be attributable to Fenix, but one only has to believe that a small portion of it is in order for Fenix to be self-funding. The implementation and customer success team has been excellent to work with and has been quick in responding to any issues and helping us fine tune our settings. We had a number of customer complaints initially that packages were not arriving on time - the silver lining of the complaints was that it was clear that our customers were really looking at the delivery dates and valuing that as part of their shopping experience with us. And as we dug in with the Fenix team, we realized that the delays were not issues with their algorithm, but rather some variability in pick and pack timing at our warehouse. We were able to easily add some buffer time while we addressed those with our warehouse. It's a super easy solution to work with and the team has always available in the right time period (incl. ASAP for urgent issues) when we have questions or need help.

Fenix is a must have for ecommerce. As a gifting company our customers love knowing/picking exactly what day their gifts will be delivered. The support from Fenix has been amazing. Always there to help with any issues.

We installed Fenix Commerce late last year and the team was amazing at getting us set up fast during the Christmas period and helping us mitigate support tickets, while also improving conversion. Since then they've helped roll out more features that help us improve the customer experience pre and post-purchase. Fenix in my opinion offers tools that are critical to growing an e-commerce business.

Fenix has been a great partner! Every time we have a question they get back to us immediately and also make sure we understand everything completely. They have helped us increase our check out conversion and we enjoy using their branded tracking page as well. Great small team to work with.

We originally added Fenix because of the functionality of giving customers a smarter ETA for their orders and having more control over our expedited shipping offerings. However, one of the largest benefits is actually the control that their backend portal gives us over order fulfillment. You can add a custom buffer time per product (e.g. if we need more time to kit something on demand), or per shipping method (if UPS is experiencing major delays), or per warehouse (which I'll use if one of our 3PLs gets backed up over the holidays). We also worked with their developers to create auto-order-tagging rules based on product availability + the closest 3PL to the customer; this means that the app will tag the orders so as to direct them to the closest 3PL, taking into account product availability at each of our locations. (Our 3PLs use tags to know which orders to process and which to ignore.) This was something I had previously been looking into Order Management Systems for, which was going to cost $$$$.

Amazon Style - Best app for delivery estimates on PDP and Checkout. There's a lot of customizations available based on shipping options and carriers, and they have also excellent customer support! This app will increase your conversion rate with the shipping information and estimated delivery date displayed on your store. I recommend it to all Shopify stores.

This app is very helpful with providing order ETAs at checkout on product pages. We used to get a lot of customer service questions about when an order would arrive but those have stopped since we added Fenix. It is also easy to tweak the delivery ETA if your warehouse is backed up.

Fenix Commerce has been a terrific partner. MegaChess was one of Fenix's early clients and we have been incredibly impressed with the team at Fenix and their flexibility. This is of Shopify's best apps!

We've been thrilled with the effectiveness and accuracy of Fenix's projected arrival dates for our customer's orders. The app is effective for both Freight and Parcel Services. We recommend you give Fenix a try.

Fenix has been nothing short of a wonderful partner and I don't use the term "partner" lightly. They will work with you to get the outcomes you desire and "no" isn't in their vocabulary. Love the tools and the product.

UberSoccerUSA has been a customer of Fenix for about three years. It is a wonderful team and this app gives us a competitive advantage in the marketplace by helping customers clearly understand when they will receive their equipment prior to making their purchase. I highly recommend Fenix!

The Fenix Commerce team is outstanding. On the few times we've needed to reach out to them, they have been very responsive. It is a pleasure doing business with them and the app is terrific!

BRAVO. We sell very time-sensitive products, and had been searching for years for an app that could display Estimated Arrival Dates on the product page, cart + checkout. Without Shopify Plus, there is no way to edit the Checkout Page, but somehow the Fenix app is magically able to do that! What this App has helped us with the most, is increasing conversion rate. Customers used to abandon their cart, email our Customer Service team asking when the gift would arrive. Now, that info is displayed for them in multiple places in live time. This app allows you to essentially display the "Estimated Arrival Date" just like Amazon does. We worked closely with the Fenix team to have them custom-build the Fenix App for our company. We have very complex needs (multiple shipping services; multiple lead times for products) and they were willing to build the functionality for us in a very personalized way. We've been using their app for about 6 months now. They have frequently released new updates. A hope for the future is that they will allow stores to display the Estimated Arrival Date on multiple places on the product page (now, you can only show it once)

FENIX has changed the game for our brand's customer experience. FENIX instantly increased our conversion rate since we now display transparent, accurate shipping times. We also have now been able to optimize our shipping label selection due to FENIX's AI and this has saved us a ton of money and we are selecting the optimal shipping courier in realtime. FENIX has improved our overall customer journey, and it's reflected in our reviews. I'm excited for FENIX's new rollouts coming!!

Fenix is the best! They have enabled complex shipping calculations that result in higher conversion and better customer transparency. They are responsive and care. It's a pleasure to partner with Fenix!

Best support ever! The team at Fenix worked with us to customize all aspects of the integration to ensure a visitor's shopping experience at our site was improved, visually engaging, and adhered to our brand standards. Anything we throw at Fenix is accepted in stride and their service and support always exceeds our expectations. Conversion rates and profits? During the first 12 months of the integration, we saw conversation rates improve by 46% and our profits doubled. Our partnership is proving to be one heck of a success story!

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