Quickbooks Sync by Bold App Reviews

First off, this app worked fine to start with and then suddenly stopped working. My bookkeeper didn't notify me right away so I was paying for months and was not getting the service. The problem - suddenly for some unknown reason one of the CRA tabs for taxes wasn't correct so instead of notifying me that it was no longer syncing with QB, they just kept charging me? Why on earth would you have an app that works and then stops and keep charging me?

If I could vote 0 stars.. I WOULD. For lack of a better word, this app SUCKS. It's the slowest things since dial-up and when you try to re-map or make a change with the sync, half the time it doesn't even load. I've been literally trying to switch a SKU mapping for two items. A SIMPLE AND QUICK TASK, and it has taken 3 days since the mapping won't load. And when it finally does, when you hit "edit" to change it, NOTHING HAPPENS. What a piece.

This app stopped working back in November. Sent them several emails and they kept saying this is the first time this has happened and we're looking into it. If you look at other reviews apparently this has been happening for years, so it's not the first time, they should know by now why it stops working out of nowhere. They were no help at all and didn't fix the problem. I honestly don't even think they were working on it. I kept the app for months with hopes they would resolve it and even though it didn't work at all, they were still charging me my monthly fee. I recently got fed up and deleted it and moved on to another app that works and it's free.

App does not work! It used to work then suddenly stopped. Recommend to stay away unless you want yore business mess-up.

I used this app for many years and was a happy customer. But recently they did a "upgrade" and it no longer performs properly. Tech support is very limited - difficult to get anyone on the phone, and when you do they are inexperienced and have to escalate to the next level. Still waiting for an answer. So in the meantime I am looking for alternatives. If you have products from multiple vendors and need them to go to specific line items instead of ALL into ONE line item, DO NOT USE THIS APP.

This app failed to sync my sales with QuickBooks properly for a year, leading to inaccurate VAT reporting and thus an unexpected £4k tax bill, all of which I paid for the privilege of having! Until then, was perfectly happy with this software but this change - which was never indicated nor is there a way to fix/change it - has made this a useless boondoggle.

I can not get QuickBooks to link with anything. It's near impossible to use. But it might be easier if this app actually worked.

Wouldn't recommend this app until the integration of taxes works better. When it brought over the tax from Shopify to QBO it put all the tax in PST and didn't split the GST out. Made for a big mess on my PST audit this spring.

One star, because zero is not an option. The purpose of this app to is to record your Shopify transactions in Quickbooks for your bookkeeping. The part where this app fails is that is posts your sales tax incorrectly on every order. Therefore, it does not fulfill it's purpose. It wasn't always like this. It was great until Oct 2020, when the sales tax stopped working correctly. Support doesn't care and does not answer when I ask if they have an intention of correcting this. Highly recommend the "QuickBooks Connector" by Intuit app which does a much better job, is accurate, and FREE with you QB subscription.

This company provides absolutely zero support which is a shame. The application that they are selling is crucial to day to day operations by syncing inventory and financial information. I created a ticket over 1 week ago regarding their inventory not mapping. A representative emailed me a response 24 hours later that did not answer my question. I replied to the representative over 1 week ago and still no response. I created a second ticket two days ago and still have no response. I would think twice before using this app as it is designed to handle critical functions of day to day operations such as syncing inventory and financial information. The fact that it has been over 1 week and our business is still paralyzed due to their lack of response.

Quick to help answer my questions and solve any issues I had ! Great customer service:) Grateful for the help.

Everyone acknowledges that this app has its flaws, but as far as price and capabilities I would say it's the best app for integrating Shopify & QuickBooks. Every time I have an issue, all I have to do is reach out to customer support, and they are quick to help with/escalate the issue. Deelen was able to work through some issues with me this past week that will be saving me SO MUCH time going forward!

For a YEAR now, my Taxes have not been syncing properly after an update from Bold. They acknowledged the issue yet still have not fixed it. I have spent more hours than I care to admit fixing the issue and manually updating everything in Quickbooks.

UK users beware. This app does not handle VAT on shipping correctly after changes last year. Bold are aware of the problem but seem unable to fix it in time to help us. We now have to manually edit hundreds of transactions to change the shipping VAT from Zero rated to 20%. Update: It seems Shopify updated the way it handles VAT sometime last year and unticking the "Charge tax on this variant" means the shipping is Zero rated as well unless another standard rate product is also in the basket. The solution is to create a collection manually containing all zero rated products, and create a "Product override" in Tax settings for your zero rated collection at Zero% and then tick "Charge tax on this variant" for all products. The app has functioned extremely well for us up to this point, but Bold did not help us sort this problem just saying " our devs are aware of this issue but there is no ETA as to when a fix might be implemented as this would require a major overhaul to our app's core code. Your sales receipts are going to have to be manually adjusted until a fix is released I'm afraid." This indicates that they don't understand that the problem has to be corrected in your Shopify Tax settings and not in their code and lead us to go backwards and forwards not knowing what was to blame. We still have many transactions to edit in Quickbooks, but going forward the imports will be correct.

I have tried to use this app for about 2 years and we have had nothing but issues with our Shopify orders importing to Quickbooks Online. If a discount is applied to an order, it will not import correctly. It does not import sales tax correctly, so we have to go through each order manually and make adjustments. Each time a customer places an order, a new customer is created in Quickbooks instead of adding to existing customer. I tried numerous times to get support, but I was notified there were no solutions. I do not recommend using this app. You will have more of a headache than manually exporting your orders.

This developer has dropped support for Apple Safari. It will no longer sync with my Quickbooks Online on my Mac. Their only solution was to use Google Chrome, which is not an option for me, and honestly... it is a very lazy workaround. I have switched to the FREE plug in offered by Intuit (OneSaas). It is working better and... well, it is FREE.

App does not work well in Canada here are the issues that i have found so far 1. App does not work well with automatic discounts sometimes they get transfer to QB sometimes not 2. Taxes is a mess, sometimes works and sometimes it doesn't. If you have different taxes lets say your product only charges GST but for Shipping you need to charge the whole HST or QST the app does not recognize this. 3. Taxes again, if your order has different types of taxes for different products, one is only charged GST other only HST, etc etc. Does not work either the app send to QB whichever rate they want. 4. Shipping taxes and discounts work sometimes. 5. It took me several months to notice this and i had to go one by one on my transactions in QB fixing the taxes that this app decided to put on each transaction (it was a mess) 6. Reached out to them for support and they only said that they are AWARE of some issues with Canadian Taxes, that was several months ago and at least as of today June 2, 2021 the issue has not been resolved. If your store is very simple with no discounts, promotions, automatic discounts, Taxes, then this app might work... but might only. Hope this helps to future customers

Hamza was very helpful to solve my problem of synchronization. The app still have some issues with taxes, ans sync, but I would give 5* for support.

We were having some issues with exporting. I reached out to customer service and they were fantastic to work with. I worked with Nick, and he took care of us. Glad to know that there is a solid team able to help when needed. Thanks!

Nikhil has always been very responsive and has fixed any issues I've had promptly. Great customer service!

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