UpCharge: Surcharges & Fees App Reviews

Support is excellent and highly responsive, but truly the app is a bit quirky. If you use a hidden fee that is % based, your customers may see an extremely high amount of products in their cart, which I think will really hurt conversions.

Great app with a really good backend and options for fees. We are using it for bottle fees in Germany. The support team is quick and helped with the requests I had. Thank you so much. Keep on the great work :-)

These stars are for Angie & Valentin. Good customer service! Got help troubleshooting a problem within minutes of my request.

Update: Support has been very helpful and has investigated into why it was malfunctioning and added a fix. I will continue to monitor, but it seems like the problem has been solved. We would love this app to work perfectly. Have it all set up correctly, but it will all of a sudden not work for some orders. We reached out and they are going to take a deeper dive into why it might not be working.

Love this app! Perfect for our Cart Fees. Customer service and support is top notch and amazing! Thank you for a great app!

No one is helping me. I have sent two emails. The app is activated but the shopping cart shows nothing. The app does not do anything. Be aware of scam.

The service for this app is outstanding. We had an issue with how the charge was being displayed to the customer and within a day they had it fixed and looking just how we wanted it to.

Quickly responded to my request and changed an issue within a day! Super appreciative and very happy with the customer service/product. Edit - months later they still support us and the app. They are very helpful and responsive in development support, and were quick to address and solve any bugs that our template caused. Great team!

The app seems to be useful only for flat fees. For fees of a percentage, it's straight up mayhem. They create a product that is $0.01 and apply x number of them depending on the total cost in the cart. So if the total charge is $200, and you want to charge a 3% fee, that's $6 ... So it adds 600 of these 'fee products' charging 1 cent to your cart, so the customer's cart says 601 items in the cart. That's going to freak out some of my customers for sure, no thank you.

This app is one of a kind in Shopify App Store, Very useful when trying to describe and add fees for your products and cart. I have had a bug when adding a new percentage fee to my theme, I hope they solve it before my test period ends. That way I can be 100% sure to keep the subscription.

We utilize this App to add an order processing fee on all of our orders. Any time we have an issue with the processing fee we reach out to Mageworx. They are always quick to respond and are very timely in helping out with any issues that may be happening. The issues we mainly had were proper installation/implementation into our website. They made it quick and painless with all the help they provide.

From implementation to ongoing support, we couldn't be happier with the Order Surcharge & Product Fees app and the Mageworx team. Great product and partner!

Great app and cheap. Works perfect for what I needed and the support is on it! Super happy with this app and the team!

Great app, responsive support. Only issue is that it wasn't clear this would not work for adding brokerage, tariff & customs fee as % of cart total. I was hoping to use this to add our prepaid customs and tariff costs, as we export to USA from Canada and we prepay all of the extra costs involved with crossing border. It does calculate the fee but I expected the fee could be shown as a line item after subtotal, or at least as last item in the cart. Instead it's simply mixed in with cart items. So in conclusion, only useful for 'Optional' fees such as add a service, custom add-on, insurance etc...

Application utile et fonctionnelle. Mais surtout, excellent support, rapide et efficace (ajustements réalisés en 30 minutes). Merci !

UPDATE: working with customer service they were able to help me with my issue super quick which is dope, so I am happy now. Careful if you get Angie as a rep though she's got a bit of sass and will talk down to you, but other than that, it's good. ORIGINAL: Be careful, this app could stop your add to cart button from working. Support cannot even figure out why, so I'm literally sitting here losing sales.

I used this app to implement a percentage surcharge fee to my store. The app worked perfectly and is very easy to set up. The customer service is great, friendly, fast, and very helpful.

This app is amazing! BUT we cant use it as it is not set up for Australian States! PLEASE can you do a upgrade on it!

I thought this app would help me add a processing fee for specific items going to specific countries. Apparently testing for specific countries is impossible. The app is not working like I need it to and support is very unhelpful.

Helpful support, and a very useful app. Easy add ons and options for extra revenue.

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