Post Purchase NPS Survey App Reviews

My review is related to the support I just received. I ran into an issue which prevented me from saving changes, Ahmed came to the rescue and resolved the problem in a matter of minutes. I'm not able to save again. The Post Purchase survey has also been very useful for us to get valuable insight into our customers likes and dislikes.

Hands down the best app for direct response marketers. You're able to ask your customers ANY questions you'd like with this app and that's beyond marketing gold

Super App mit wertvollen Funktionen für den Post-Purchase Survey! Alle Funktionen sind übersichtlich und gut anpassbar.

Molto utile e comodo per gestire l'NPS e raccogliere le modalità di arrivo dei clienti alla nostra piattaforma

Very good app and good support service. i have requirement for translate a part and they do it quickly

Very good App to analyse where the user comes from or what you can improve in user experience. It's easy to use and concentrates on the most important things

It is free, and that is great, but it is not very useful without analytics tools. I would give 5 stars if a simple analytics tool showed a simple graphic with the total feedbacks. That would make it easier to understand what questions from the survey are chosen the most. Now you have to go after every feedback and read it. Otherwise, you can miss it, or you need to go through it every week. Very time consuming and messy. It could be avoided by the straightforward solution mentioned above. I promise to change my review once we have this tool!

Invaluable app to track where customers found out about your business. Allows for multiple options. Love it!

App funktioniert super und arbeitet zuverlässig. Leider fehlen noch ein paar Features, wie die freie Übersetzung in andere Sprachen oder der Export von bestimmten Daten - aktuell muss man immer ALLE Daten komplett exportieren und dann bearbeiten.

The app rolled out a new update as I had the app since 2019 so it caused the form to stop working form February 2022. Since then, I have spent almost 2 weeks trying to get the form resolved by liaising with the team directly. I have sent over screen recordings and placed several test orders. The team refuse to follow resolutions to get it fixed. I have proposed solutions such as raising a fresh test order but they refuse to solve this. They keep blaming devices. This is the longest length of an unsolved issue with an app I have ever faced.

I highly recommend this app, It helped to interact with my customer and focus on the task that based on their needs. I finally found that our customers are the main part of our partners when u needs ideas to improve the quality of your service/products. kudos to the team behind NPS Survey.thank uuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuu

I highly recommend this app, It helped us to collect important post-purchase survey data from our customers. The team is responsive and very nice.

Support Staff were extremely helpful when we had an issue. Kept me updated on all progress and fixed the issue very quickly. Highly recommend

Although it is useful, it's not as user friendly as Zoho. The responses are not organized in an easy to read manner. Organizing responses in pie charts or line graphs would make it easier to read.

I had an issue just after installing the app cause the submit button didn't works. I contacted the support which was really effective! They solved the problem in one day. Regarding the app, it was really easy ton configure. Not sure about a translation option => that can be improved. An easy fonctionnality which i'm sure is interesting for both customer et merchant.

Fantastic app. Highly recommend for better customer insights. Has given us valuable insight into customer preferences and what changes to make to help improve our shopping experience. Highly recommend.

This App is very basic and it's for free. If you have one language in your store and you just want to analyze just a few questions at a time and you are fine to edit which questions should show up manually from time to time. - This app ist fantastic (I mean it's free and it works!) Otherwise, you would need you have some development skills...

Thanks for this amazing app, just simple to install and the best part. You can request questions that you want to be answered. Overall a 6 Star app.

the app does what it says. Very easy to set up and install. Support was efficient and helpful. Recommending it.

amazing customer support. I had a problem with the submit button , they fixed it very quickly, even tough its a free app. Thanks Priyanka. I think they can make a paid option with couple of more advance feature.

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