OrderCup App Reviews

This app works great for all of our shipping needs. We have been using this company for almost 10 years now. They are truly customer driven. The software works great and they offer amazing tech support and customer service. Highly recommended.

Moved over from ShippingEasy. INCREDIBLE customer support - Ed is a rockstar! Takes a few days to get used to, but once you get the hang of it, it's quite powerful.

Ordercup has helped us here at www.MyUglyChristmasSweater.com get our ugly Christmas sweaters out the door fast and get them to our customers without any issues. We rarely need to call customer service, but when we do they are there right away to help out. Ordercup is a quality app - highly recommend.

We just recently got a contract account with Canada Post and were given a few recommendations to try for third party shipment software. OrderCup was by far the best, easiest and most comprehensive of them all. Any issues/questions I had the staff was quick to respond and were very helpful. I couldn't say enough good things about this app. Highly recommended!!

There's guys are fabulous! Thanks Aloke and Ed for helping me get started so helpful and understanding. I can see why this is a top rated app!

Ordercup has worked very well so far, but needs more explanation of the label printing process (what templates, etc.), and needs to notify Shopify correctly when an order is only shipped partially. Right now, even if you deselect the products you're not shipping, it sets the status in Shopify to "Fulfilled", instead of "Partial"

We chose OrderCup because this app allows you to use Canada Post shipping and contribute to your own account to keep your Savings Level. That was very important to us. But the most incredible thing about OrderCup is hands down the customer service. It is amazing and the response is always so fast, which is important when you're working hard to get orders out daily. The app is easy to use, but Ed is so helpful if you have questions. I would give OrderCup 10 stars if I could!

The team behind this app are superstars. We had some challenges setting up and they were on it!! super powerful app that makes your life easier than you think. The support on the other hand is next level!

We have used this app for many months and have been nothing but thrilled with OrderCup. I feel like the app is worth its weight in gold and allows us to process orders in about 1/5 the time it did before. We are able to batch around 80 orders at a time with the click of a button. Support has also been incredible so I am not sure I understand the reviews mentioning bad support as that makes no sense to me. This is in my TOP 3 apps that I use with my Shopify Store.

Update: After 4 years of using OrderCup we have been absolutely thrilled with their service. The product has performed very well and if there issues, support quickly fixed them. One of our favorite Shopify Apps. OrderCup is one of those tools that just WORKS! It allowed us to take a process that used to take around 6 minutes per order down to about 15 seconds per order. In about 1/24th of the time...yes I said 1/24th.... we are able to import orders from our Shopify storefront, print shipping labels and packing slips and have the OrderCup application automatically update the orders as 'shipped' in Shopify and notify our customers of their shipment and tracking number. All this being done in about 2-3 clicks! With their new bulk shipment feature we should be able to possibly cut that time down to around 10 seconds per order. With our number of orders rapidly increasing, these time savings are HUGE! We can now offer even more great support to our awesome customers without wasting time on manual shipment imports. Very rarely do you come across a product that makes your life so much easier and that creates a great customer experience for your customers. Being able to replace our old manual shipping process with this new integrated solution with OrderCup has been a breath of fresh air. We like to align ourselves with companies that are continuing to innovate and offer new features, OrderCup has demonstrated that this is exactly the type of company they are. We started using OrderCup with the mentality of "It's free to try out so what do we have to lose?"....and now we say to each other "What in the world would we do without OrderCup???" Great product!

Ordercup has been great at working with our website to organize and ship. I like that you can look back at each order and see if it is still in transit or has been delivered. It also gives you a warning when the address may not be valid or complete. It is very easy search for orders to see their status. I've had a few questions/inquiries and ordercup staff has always gotten back to me within about half a day-- which is outstanding!

We are really pleased with how well OrderCup works with our website and enables us to seamlessly create shipping labels via any carrier, as well as track information. Their support staff are always on hand when needed to answer questions and ensure everything is running smoothly.

Highly recommend Order Cup! Easy to use, and EXCELLENT customer service!

We are newbies to the Ecommerce world. Ordercup has made jumping into this space so much easier. Aloke with Ordercup support was terrific -- accessible, friendly, and super-efficient. Thank you!

I love ordercup customer support. They really helped me with the problem in a very efficient time response.

OrderCup is a huge time and money saver. We ship orders coming from our Shopify store, Amazon and miscellaneous other retailers. With OC we seamless integrate with Shopify and Amazon, and have an easy way to enter and print labels for all the others. We had zero familiarity with labels, thermal printers, etc and with a little help from Aloke we've got everything working perfectly. And the discounted postage more than pays for OC fees. Don't understand the negative reviews. None of this ecommerce stuff is easy for first timers and we've found OC to be as good or better than other apps we're using. Keep up the great work, Aloke!

Ed Ford helped walk us through setting up a thermal zebra printer to our OrderCup account. He was so patient and helpful throughout the whole process. Awesome customer service, Thanks Ed!

We have LOVED using OrderCup! Ed on the premium support team has been patient to answer our questions and walk us through ways to customize OrderCup to our specific shipping needs. As our fulfillment output has increased, OrderCup easily expands with us and is great for reporting as well. I couldn't recommend using this software enough!

I just wanted to let everyone know about the great customer service experience I just had with Ed from OrderCup. I emailed him, subject "911 HELP PLEASE" and he called me within an hour and fixed my problem, PLUS got me better rates.

damage, this solution does not work with UPS ( France ) based account , please we are looking for solution !

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