Locksmith App Reviews

GREAT app!! Documentation is great and easy to follow and it works exactly like its claims it will. Very Happy. Thanks Isaac!

We use Locksmith and its secret link tool to offer exclusive products to a segment of our customers and it works great! Easy to use and effective. Customer service is great as well. Would recommend!

The Locksmith Team is kind and helpful, and I like that I can turn on (and pay for) the app only for the 2-3 times a year that I need to do an original painting release and want to have secret keys for my best collectors!

I use this app to make one product every month only available to (paid) club members. It works great! I wanted to customize one element and customer service was fast, responsive, and very easy to work with.

Locksmith broke my site !!! I decided not to go ahead with the app and I disabled the locks and the app. I removed the tags linked to the disabled locks and my customers could not access the product page on my site. Locksmith broke my site !!

Love the app. It's great. It does what I need it to do in an efficient and beautiful way.

Excellent App and even better, fast and friendly support from the Locksmith team. Would highly recommend :)

Super app for my store. Just does what exactly they say. I would recommend you try it out in your store

I had great hopes for this app. It was easy to set up and I wanted to use it to lock one of my products - and make it only accessible to people with the 'secret link'. Sadly, it did not go well. People who had the link and purchased were not tagged with any Locksmith code, but everyone else who didn't have the secret link did had locksmith code added to their details. Someone who did not have the secret link was able to purchase the supposedly hidden product. I contacted customer support and they took over 24 hours to come back to me - with an answer that showed they had not read my question. Finally (over a period of days) they did help and the person was very nice, but the problems remained. Then I deleted the app but the code remained - my fault and they told me to reinstall the app and then disable it first. Which I did. Then they said they had to do it to remove code so I had to reinstall it a second time. They said they had cleared out all the code etc and I could delete the app. The app is deleted BUT now two days on I am getting random new customers having locksmith code applied to their details - and Locksmith is not even installed. I have contacted them again, but I know it is going to be at least 24 hours before I hear anything back to all. The app is a great idea BUT my experience of it is that it is not great to use. And I just have dread now as I read other reviews as to what other problems its footprint through my site is going to cause.

The CASE Centre has found locksmith to be a wonderfully versatile app, capable of dealing with a complex set of parameters that govern how our audience can view Subscription and Free Content (Scholarly and apologetic articles ranging from 500 to 5000 words). Isaac and the team at Locksmith were friendly, fast and reliable with answering questions and made a big effort to understand our specific needs. Where the App was not set up to cope with a large volume of complex locks, they were able to customize code and locks specific to the patterns of our subscription and free readers.They saved us many hours of time, so we didn't have to set up each lock one-by-one and provided advice about how to better structure our content/tags etc. I can highly recommend Locksmith.

App works great. I love working with Erica. She definitely went out of her way to help me by setting up the proper code for my custom theme. I love her detailed explanations, she tries to explain the coding process in layman's terms. She was also still answering my emails and questions while she was on a trip. Thank you for an awesome customer experience Erica, you deserve a raise!

I love this app. It can do a lot of access control on my store by simply one clicking. The best thing is the customer support for me to customize everything, even the look of a small button.

Everything is perfect, I cannot find even any constructive criticisim to make. My supplier brought in new t+c's, which meant that 1 product had to be password protected, with specific customers details verified before allowing them to purchase. Locksmith support staff were able to provide me with exactly what I was looking for. The product page can be viewed by all, but a password is required to add it to the cart. Support was amazing, extremely prompt (within 1 day) and extremely detailed. Within 5 days (including weekend) of receiving the updated terms from my supplier, my websites are both now compliant thanks to Locksmith. Another great thing about them is their open pricing policy. I had a discussion with them about pricing and requested to pay a lower amount than is recommended for my store, since I have no intentions to use Locksmiths software for anything else across my websites, only this 1 product. They kindly agreed to the requested price, which is just unheard of. In the future I may make use of more of Locksmith's feature's, if I do I would be more than happy to increase the subscription amount as I have been amazed at the way they are conducting themselves. I have 100% confidence in them.

Powerful app that empowers us to tailor our product offerings to the need of different international markets. Support is also responsive, helpful and friendly.

Amazing customer support, highly recommended.

The app worked very well but when the trial expired, all my products got locked and were not accessible by any customers, even the products that were not locked. I had to pay a subscription fee to go back in the app and disable the locks. I was under the impression that all the locks would be disabled when the trial expired, which would be the logical next step. So I did not go into the app and disable it. After a few days, I realized all my products were locked and the app had disappeared. Cold sweat!!!! I did receive a warning email but it was not clear. The logical process would be to disable locksmith when the trial ends and let all products be visible again. They hold us hostage instead of letting us try the product and disable it when the trial is over. Not impressed by that. No amount of: "we told you by email" will make this process better. It feels like a scam to me.

5 Stars, Locksmith is impressive and powerful with seemingly endless options. 5 Stars also for support, I had a customization query, Tristan knew intuitively what I was trying to achieve, tested it, then showed me exactly how to implement it, which is great as when I update my theme, I can now add the customization myself. A truly awesome app that does exactly what it says.

Using this app, causes my SHOP to not be active and interferes with sales. I am having to delete this app.

I'm passionate about this app and the support that all its team provides us, they are always willing to help us, thanks to everyone at Locksmith for existing...

I can not fault the after sales service! I have run into a number of issues while implementing some locks on my store. Usually my error and the team have been fast and awesome to get me back on track. So far, worth every penny.

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