Kiri ‑ Helpdesk & Helpcenter App Reviews

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Kiri ‑ Helpdesk & Helpcenter App Description & Overview

The most powerful and easy to use all-in-one customer support help desk and help center for Shopify stores.

Kiri Helpdesk & Helpcenter is a must have tool for a modern, growing business. Stay ahead of your competitors and keep your customers loyal by utilising your Kiri AI and data.

Save your team and customers the time they deserve.

Connect all of your communication channels to your helpdesk and make your own professional FAQ page. Don't waste time in a live chat. Let your customers easily search for answers themselves and help the rest with:

instant automatic responses
single click automatic reply suggestions
context based response templates
autocomplete for relevant information when replying manually

Simple to set up and easy to use

Gone are the days where using powerful software requires immense technical knowledge.

Our online support system requires no coding and zero prior technical knowledge.
Get everything set up in minutes, not hours or days!
Exactly what you need - no unnecessary features and external app requirements that clutter your screen.
Receive support from our helpful and professional team.

Powered by AI

Growing your business is a big challenge — but you don't have to do it alone.

Our AI is trained to understand your support, sales tickets and your business.

Kiri uses this information to:

Automatically sort your tickets to relevant views, to help you keep everything organized.
Reply to your messages the way you want it to.
Analyse each customer to see how valuable they are to your business and how satisfied they are with your service.
Suggest your agents responses that can be applied with a single click.
Give you personalised recommendations that help improve your service.
Constantly keep improving based on your feedback and experience.

— All to save you time, increase your customer loyalty and grow your sales.

Built exclusively for Shopify Stores

We know the needs of ecommerce stores like yours. Unlike other support systems, everything is catered to your needs.

See all of your customer information when viewing a ticket - know exactly how valuable they are and whether they are at risk of leaving you.
Easily merge your ticket requester with the correct Shopify profile to populate their information.
Search for tickets, customers and orders straight from Kiri via order numbers, emails and names.
Invite unlimited agents and pay only for what you use — tickets that you don't reply to aren't counted! Our pricing scheme helps you grow.
See what tickets agents are viewing to avoid clashes.

All to help you grow

We strive to make it possible for your business to grow without compromises. Every second you save and customer you gain is valuable.

Why Kiri ‑ Helpdesk & Helpcenter app?
Kiri ‑ Helpdesk & Helpcenter Comments & Reviews 2024
Kiri ‑ Helpdesk & Helpcenter Screenshots & Images
Kiri ‑ Helpdesk & Helpcenter App Alternatives

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App Name	Kiri ‑ Helpdesk & Helpcenter
App Category	Marketing And Conversion
Developer	Kiri
Published	09 December 2019
App Price	From $29/month. 14-day free trial. Additional charges may apply.
Support E-Mail	help@kiri.ai
App Website	https://kiri.ai

Kiri ‑ Helpdesk & Helpcenter Features

AI powered customer support. Grow with world-class service..

All communication in one place

Connect all of your email addresses, Facebook pages and make a professional FAQ page. All of your support in a single, easy to use system.

Powered by your personal AI

Take your customer support to the next level.

Increase profits w/

automatic replies, intelligent sorting, customer value and risk analysis.

Metrics that matter

Take advantage of your valuable data. Receive personal suggestions from your AI on how to grow your business and save time.

Kiri ‑ Helpdesk & Helpcenter Comments & User Reviews 2024

Marssos (United Kingdom)

We were lucky to get early access to this app and are really content with the value it has had on our business ever since the beginning. Kiri has remarkably lightened the load of the emails that were once operated manually. It does so by providing efficient automation features like identifying the ticket types (order status, returns, change details) and generates replies according to the customer’s order details. This app has also enabled us to create our own general email structures and use them as an automation in compliance with the emails received. For example, if a customer requires a shipping update, the system can generate a response using the tracking link and other order data automatically. We have automated many of our inquiries in that fashion. The time savings really add up. All along with the reply automation, Kiri has to offer many more relevant features, which have made operating our business easier. This includes creating custom views to automatically sort our tickets, which means that we don’t need someone to manually assign the customer service and sales tickets anymore. Setting up everything is super simple and less time-consuming than with other helpdesks that we've used.

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