Facebook Countdown Retargeting App Reviews

I installed all app from topvid and seriously, it simple, powerful and helped me take more money. (Facebook Carousel Retargeting, Video Ads Builder) I started use this app before it was live on shopify app store and I really grateful to be the one of person who test that <3 This countdown campaign is running right now and I see how it made so great. Every people who visit my site see the countdown change. I just unbelievable to imagine have the app made. Thank you for your great work Topvid (and Take you Alex for you service) <3 PS : Sorry for the next, I'm french who try to learn english and I will improve myself

At first it was working great, but after creating my second campaign the bugs started occurring. Ads would be disapproved and then reapproved later, which really hurt my ad account's score (Facebook keeps track of this and raises the cost of all your campaigns if you get disapproved). The support was good but as more issues came up, the response was much slower to where a week would pass by with no reply albeit multiple follow ups. One issue is that after the disapproved ads was that you can't reset your campaigns without contacting him first. The next bug after the disapproval ads was that it would show the campaign was running even after I deleted it, and so I couldn't create a new campaign. The bug after that was that, once it was reset manually on his end, was that publishing the campaign didn't actually publish it - reclicking the app would show that it is reset, and even after waiting for over a day the campaign doesn't populate with adsets. The response to this from support was that the campaign wasn't approved. But submitting more campaigns kept resulting in the same disapproved status. The item I was selling through this was a regular hoodie, and the sales copy provided was very standard, so it did not violate any Facebook Ads Policies.

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