Ekoma: Loyalty, Referrals, VIP App Reviews

We have just launched this app on our storefront so we need to see how it functions in real time a bit more but it seems to be great so far! The app creator is so helpful which is a blessing !! We liked that this app has ALL the functions available (aka loyalty, referral and VIP) so we don't have to manage all of these separately! Very excited to see how this performs. Will update later!

Our customers love Ekoma as much as we do. It's a great way to build loyalty and keep customers coming back to make additional purchases. It is simple for our customers to use and simple for our customer service team to manage. The support is also top-notch, and I highly recommend this app to any store owner. We use Ekoma for both of our stores, and I can't imagine having a store and not using it.

We are looking to change our rewards platform, and this so far is wonderful. The owner is very open to suggestions and ways of improving. Thank you very much (so far!) :)

Super application! Elle n'apparaissait pas sur ma boutique au début mais cela a été résolu très rapidement.

I would recommend avoiding the app - in general it seems like a good idea but it’s nothing but nightmares and the customer service would much rather tell you how entrepreneurial they are than help you. I received 59 Duplicate emails from the company in the space of 3 days - that doesn’t include all of the other emails from them.

I think it's quite complete for the price you pay, its great you can customize many parts. It would be amazing if you can consider including these requests: 1. Include a coupon with shipping percentage discount, where we can select how much discount will be given. 2. Points may expire after x days 3. Expand VIP tier criteria to include an optional time condition, something like this: Points (or whatever) earned When your customers earn between x and y points (optionally: within the last z days), more or less like airlines status. Thanks for this amazing app!

App molto funzionale, interfaccia semplice ed intuitiva e si integra bene con shopify. Yoann è molto gentile nell'assistenza. Consigliata

Super feature packed for an app at this price level. One of the only loyalty programs that supports VIP tiers out of the box. Lots of styling options and slick looking widget functionality. Birthday, Referrals, Free Gifts, Coupons all work out of the box. Questions were ansered promptly in the chat support windows(by the app developer no less). Overall super happy with it.

Crappy app. Never had a response from the customerservice. App never works a full day, always offline and gone from the webshop. Would be amazing if it worked, but it doesn't.

very nice integration I had downgraded from the price of $149 to $29 a month you can't beat that plus it does way more then my other loyalty program did I can have way more customization and vip tiers than my last u could only so much and then so I'm very happy only down fall is importing my customers point list.

I subscribed for Growing Plan (still in 14days trial), tried emailing 4 days a go no reply, sent a few messages via live chats also no reply, looking and working good app(so far) but without tech support will bring them down eventually.

I gave this app (3) star because of their bad uninstall code, they leave a snippet behind, and I don't like that. Here is a workaround until they fix their app: 1) Go to Theme.liquid and DELETE the below lines : < link href='https://s3.us-east-2.amazonaws.com/ekoma/ekoma.css.gz' rel='stylesheet' type='text/css' media='all' /> < / head >AND {% include 'ekoma' %} 2) search for their Ekoma.liquid file and delete it. If the developers have a better way they can share it here with us or they can fix their app.

I was offered assistance setting up - but can't get a return email. Really disappointed. Trying to figure it out on my own, but supporting documentation is limited.

Hours can be spent browsing the app store for the right addition to our sites. That time is valuable and should be spent elsewhere. This app is the perfectly balanced loyalty program platform available. the back-end support is exactly the same support we'd give to our clients. Perfect all around.

Just installed and set this up. Very user friendly and easy to use. Customer service is honestly my favorite part. Super responsive and helpful. For the price it can't be beat and the functionality is exactly what I needed.

I get help from Ekoma on Facebook. Great help from her. This app is nice because we can create our own custom rewards for our beloved customers. Really recommended it.

Easy to install and customize without being a coder. Developer is very responsive - responds within 24 hours.

This app is a great feature for my customers and shows them appreciation for continuing services like myself. The customer service is the best I’ve seen with any plug in app. He was immediately responsive, informative, and even helped me with an issue I was experiencing personally!

Super application. le service client est au top. Merci Yoann pour votre aide. Je recommande. De plus Ekoma vous accompagne gratuitement jusqu'à ce que vos ventes décollent... Je recommande.

This is a "must-have" app for all Shopify stores. It's quick and simple to set up and provides exceptional value to keep customers coming back and making purchases. The price is very fair for everything the app does and I highly recommend it to everyone who wants to succeed with their store. We use on 2 of our stores and can't be happier with the results!

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