E‑ProductPlug App Reviews

After fumbling around for two weeks and wasting at ton of valuable time looking for a good app to use for syncing our inventory /stock with our vendor; I finally decided to try e-product-plug. First experience after talking to sales was the onboarding. All I can say is that it was AWESOME! They loaded my first plug; with me watching, so I could learn. It took them no time at all to get it set up, even though my file and the vendors file was a mess. They took their time to explain as they went, so I wasn't in the dark about the process. The time they saved me trying to learn the other apps will more than pay for the subscription fee for the app. The monthly subscription over a year will actually cost us less than what another shopify recommended company was going to charge us for manually loading the feed on one of the other apps. The E-product -plug team Rocks!

Using e-ProductPlug has made things so much easier! No more manual product uploads, Yay! Everyone with e-ProductPlug has been absolutely AMAZING above and beyond! Thanks Guys! :-)

I have used this company now for more than 6 months. They are exceptional at what they do and their customer service is excellent! I have been working with Michelle, and she always gets the job taken care of in a very timely manner. She also just recently modified my plan and I saved a lot of money per month. I highly recommend them!

Superb App, very clean way to display products. Fantastic support Customization available Highly recommended to shopify users

This app and the people behind it are top notch. They helped us connect with one of our major suppliers and bring in thousands of products to our website. They can also push your products to Jet.com. It takes some time to get things setup and polished but the support is very good as well. I would highly recommend this app and this company.

Excellent App, very clean way to display products. This app is very quick adding products of suppliers to the store. Fantastic support team Customization available Highly recommended to shopify users I fully recommend to all store owners Again support team is excellent and quick response always.

excellent service amazing people cant fault them they will go above and beyond to help you email response is fast

Worked great for several years; the last several days they are randomly marking large amounts of inventory negative causing mass un-listing from all of our marketplaces resulting in hours and hours of correction on our end. Communication is terrible and passing the buck is the only thing they can offer. Until they have this straightened out, I would run to another service. This is unacceptable. *Update: they did eventually resolve the issues, but we still had large losses in sales and adding listing fees to eBay. No compensation or even an apology... *Update 2: Have had several issues with our plug that were the result of issues with the vendor providing the feed and EPP has worked amazingly to fix all ill affects caused by this and have been very responsive in addition to being able to remove thousands of listings very quickly that Shopify can't seem to do in bulk. Would definitely recommend this for anyone needing a feed injected.

This is just a preliminary review after 2 days. I never ever write reviews unless I believe in a product. If I don't like a product, I still do not give a review I just stay away from the product. This is from my heart. I installed e-ProductPlug on 4/24/2016 and scheduled a demo on 4/25/2016 - I was almost in tears but did not tell Denison who was showing me the demo. Being online/drop-shipping biz since 2013, manually configuring .csv files with formulas, etc. this is a miracle for me. Today, 4/26/2015, I had my on-boarding with Niki and I was even more excited. I told her this app is a 'Miracle'. I am over joyed! Keep in mind, I do not know all I need to know, but just the fact that my back will not be hurting from hours sitting configuring vendors .csv files - is a load off my shoulders. My shoulders have dropped inches :) Thank you thank you thank you e-ProductPlug support staff and creators. I believe the best is yet to come.

By far the most important app in my store. Absolutely fantastic. Well thought out, very flexible and superb support. If you run a large store or even remotely considering drop shipping, you simply have to use this app.

Products onboarded easily. However, key product information like material and measurements not included.

One of the issues we all have with product on our stores is finding a way to load and keep up with them. I can't say enough about this company as a resource to solve that problem. They went beyond the call of duty to help me load products from a vendor. The process was smooth and now I have a reliable way to not only load my products but keep them updated. I don't worry about products being out of stock. This plug in does it all for me. And the support team is wonderful. Definitely 5 stars!

very complicated to use and very slow support

Very disappointed with this app and service from these people! The app doesn't do what they claim. During the so-called free-period, they made us subscribe to the paid plan, saying the number of products we have in our supplier datafeed exceeds the free trial limit. After they set the app up, it created duplicate listings in our Shopify store, which didn't get updated when the plugs (app) ran. Sometimes the plugs don't even run at all even when the supplier datafeed was updated and resulted in us overselling products that are no longer in stock at incorrect prices. When this issue came to light we contacted them and nothing has been done about it. In addition, we got very sluggish responses to our enquiries, sometimes none.

Whenever we come to EPP with an issue they always find a solution. The world is full of problem identifiers but this company and staff truly are problem solvers. We are constantly adding new products and its good to know that when we encounter hurdles they can find/create a solution. Also, we are not software experts and they take the time to answer any questions we have. I highly recommend them to any company looking for a solution for inventory management and/or uploading new products. Thank you to the entire team at EPP!

After paying $300 up front, $55 for 1 month, and being given a guarantee, Michelle was unable to complete the task she was hired for. I then requested the refund per the guarantee and only received a partial, $100, hence the 2 stars. This company would be fine for a much smaller and simpler operation. Would not recommend. Very hard to get someone on the phone.

I am totally shocked by the reviews. I truly disagree! I have been working with them for far over a year. Michelle was my best friend (in my head) she went above and beyond to help me with every set up step! Now i deal with Aaron and I married this man (in my head of course lol) - he has become apart of our team. The app works as should. Of course there are things to do during set up but they help you do everything. I changed my platform twice. They held my hand. I work better via email but when I am need of a verbal discussion, they are always there for me. They even assist me with things that has nothing to do with them. I truly love them and will work with them forever!! This app has changed my life and business.

WE LOST OUR JET ACCOUNT BECAUSE OF THEM from the beginning we had problems, the drop ship integration was not accurate, we would had sales and the inventory was over sold, we decide to not use them for drop ship , and we used them for Jet and Walmart integration , what a mistake, at the beginning we had "minor" mistakes that they didn't acknowledged orders on Jet, and few other issues listing other products that do not belong to us , but the big blow was on 1.6.17 , we found out that for over a month all our returns was going to a wrong address , we contact jet, they told us that the API company (e-productplug) override my return address and put a wrong address once this happen due to the API integration , nothing can be changed since its encoded on jet, we contact Jet , they tried to doe thire best , but they said not all product will come back, and you need to talk to your API company, i spoke to Michelle through skype , that apparently was the owner, and she claimed that she is a small business owner and she cant compensate me for this lose since she is not charging me alot of money ?????? after talking to her lawyer she blocked me from her skype, canceled my jet account , logged in to my shopify account deleting the app, and did not respond to none of my emails after treating her to take her to court , she replied that she is willing to give me $90 back , we lost over $4000 worth of products , the mistake was mine that i didnt see the signs since i was paying $60 a month and they increased it while we had all this problem, what a price to pay using a cheap and un professional "company" i sent a complain to shopify , and i hired a lawyer to go after them, this woman should not have a business, p.s jet told me that they are not authorized, an dafter the issue we had i dont think jet would allow them to be authorized API partner , due to these issues and the fact we called the buyers on jet to get our products back, jet suspended our account, beside the $4000 worth of product we are suspended over a month losing so much sales STAY AWAY FROM THEM EVEN IF THEY OFFER YOU FREE SERVICE

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