FREE Returns Portal App Reviews

This app is free, free, free! Great option for small business owners making sure every cent counts. Set-up was virtually easy and painless. Did take some time to get set-up, however their On-boarding and Customer Success Lead Jeff walked me through the process step-by-step! Jeff was extremely knowledgable and patient. The app completely streamlined our returns process, making it super easy for our customers to process their returns online without the need for them to call our customer service department.

I just added the Doddle Returns portal to my site and it looks great! It's very easy to use and I love that I'm not paying a monthly fee to use this app since I am just starting out. I'm excited that this can scale and grow with my business. The best part is the amazing customer service! Catherine was great at explaining how everything works and Jeff made the onboarding and set up so easy! They are quick to respond and incredibly helpful. I'm a very happy customer!

Such a great app and it's FREE! I was looking for an automated and professional way to manage returns for my customers. This is it! It's user friendly for me and my customers. The best part is the customer service and onboarding, Jeff and Aubrey were great to work with and on hand when I need any assistance. If you are looking for a returns app, look no further.

I am very happy about my experience with Doddle. It's such a gift to have a free portal as robust as Doddle, especially when you're just getting started and need to keep the overhead costs to a minimum. I started with a meeting with Aubrey, who walked me through the app andhow it looks from a customer perspective. Then she took me behind the scenes and showed what I'd be able to do with it as the seller. I was then directed to Jeff with onboarding who walked me through the whole set up and helped me launch it live. Thanks for the great experience. Looking forward to seeing how this helps my customers.

I would say that so far my favorite part about the app is the amazing customer service team. They are wonderful!

This app is super helpful and makes your selling process a lot easier. Giving your customer a smooth return process is what everyone looks for! Aubrey gave an amazing intro to the platform and Jeff finished with all the questions that I had left. Great teamwork, organized system and a great app! I highly recommend working with Doodle for your returns/exchanges and the you will not be disappointed with the team that is ready to help whenever you are stuck! Thank you so much.

Excellent customer service & everything works as a charm. This helped our company focus on growing, while having an automated system process returns for us. (Plus, its so easy for the customer!)

Great APP with outstanding applications for any online store. Customer Service Team deserves A+++ rating. Thank you

This app is unexplainably amazing and FREE! The service and support you get from the start is unparalleled from any other application on the market. The initial setup takes a little bit but seems to be worth it in the long run. We are super happy and glad to have found this app. I would strongly recommend this application to other individuals needing a good returns system (for both yourself and your customers). Would rate 5/5 easily!

I am in the process of setting things up now and thus far the communication has been amazing. Very informative staff and flexible. I really appreciate them. I’ll do an update once everything is up and running

Probably the worst app I've ever used. There is absolutely no customer service available to assist you. And there's no way to actually get this widget to work for your page. DO NOT DOWNLOAD. A WASTE OF TIME

It's free and it works. What more can you ask for?? Fast and friendly customer service. Definitely recommend!

Great app and very user friendly! The setup was super easy and they take the time to make sure you really understand the returns process. Very happy with it so far.

Doddle has been great so far for our customers. The analytics are easy to use and they are open to feedback to make their platform work better. There were a couple of hiccups in the beginning but they were quickly resolved by Doddle.

I was blown away by the service I received from Doddle. In all of my experience with apps, Doddle was the only one to make me feel like I was a customer they took care of. I had one on one Zoom calls with the friendliest staff (huge kudos to Alan and Jeff!) and I felt appreciated and looked after. I'm not exaggerating when I say this was the most elite customer service I have ever experienced. So thank you, Doddle. I wish all Shopify apps were like this. Lastly, the app is completely and totally free so you have nothing to lose by downloading and getting started!

I decided to use this app as a free alternative to an app we were already using. It has definitely done the trick. We had a few minor setbacks at first, but the Doddle team was able to help get everything working in a way that worked well for our site. Seamless integration and an easy to operate return platform.

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