Delhivery CL APP App Reviews

Never recommended. Worst support system, They try to make RTO of all order, delivery performance is very bad. Even customer wants the product, delivery boys are having such egos to return product. They even don't reach to customers. Prepaid orders also requires follow-ups. Also the app is very slow. Don't go with Delhivery guys

Faced some technical issue with data transfer. Few orders data was mixed while generating dispatch note. Name and addresses were mixed. Sent request for support. Did not receive any response from technical team.

The worst possible customer service. They keep sending automated robotic sounding replies. And the app never works. Once you install it, it will only work with the first 20 orders or so .. the rest are never imported.

App is not working properly and there is no support, I have contacted several time but no use its simply waste of time.

Very inconvenient to use. Not at all a user friendly interface. Need more options like edit COD amount, time frame for estimated time of delivery while booking needs to be shown. Needs a lot of work.

WORST APP EVER FOUND! works slow super duper slow dont know how shopify approved it also ...............................

Really Badly made App. It seems someone has gone out of their way to make an app which is so inconvenient to use that you will go mad. Asks for location inspite of one warehouse , bulk order booking impossible , very slow work. Also not linked to app -- the service from the relationship managers is extremely extremely bad - they do not call or reply to emails on time... and when they answer they say irrelevant things

This by far is the WORST application we have ever seen! The orders do not fetch. You cannot choose between Surface and Air transport. You have to tell the company which one you will choose and they will make it a default mode of transport! In addition to this, you cannot change the dimension of the package in the Shopify app -- for this, you have to go to Delhivery Control Panel and manually create the orders! WORST!!!!

BC INTERFACE TOOOOO SLOWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWW ZERO RATING STAR LKB

My orders are not Syncing in my CL Panel which is really supprising . there is no way to communicate with the Tec support in the website ,my cl panel and the app . please make a button by which seller can contact you regarding the queries . the structure is really poor .

Horrible app. It ShipConfirms the order as soon as a label is generated, with no option to enter package weight manually. Guess what their support tells me there's no way to create a multi-package shipment neither on this shopify app or on their CL panel. Also, Delhivery does not have a proper tracking API with Shopify to show the exact tracking status of the package on the order page. Even their Customer Login panel is very buggy. Not to mention their pathetic support, no one care to respond.

Tough app and tough people. Hard to reach out to anyone and ask questions. It's better to stay away from this app. Update1: Called customer care a few times. The only response they provide is your relationship manager will talk to you. I don't know who is my relationship manager. Don't know who to talk. When asked, they said, the relationship manager will give you a call. Update2: The relationship manager called after 3 days. I bet he doesn't know what Delhivery does. We had a funny conversation. Our conversation went like this. Me: How to use this app? How to ship through Delhivery? Delhivery RM: So, you want to do API integration? Me: I want to use the app. I want to ship through Delhivery. Delhivery RM: So, you can do API integration and everything will be done. Me: I already installed the Delhivery app in Shopify. With other delivery apps. I don't do API integration. Why should I do API integration with Delhivery? Installing the app is not enough? Delhivery RM: Sir, once you do API integration, everything will be clear. .. We talked same thing for the next 5-7 minutes. His cassette was fixed, do API integration and everything will be done. He doesn't know Shopify App install, he doesn't know what to do next? he doesn't know how to use the app. Finally, gave up and ended the call. Seriously, is this Delhivery experience?

The apps has bugs. Tracking ids are not created properly. If there are multiple orders, all orders get processed in one go and tracking id is not created nor there is an option to print labes. Please help

Very Slow or mostly no response on Support tickets. client panel is also not accepting new tickets, Despite giving several complaints there is no result. There is no tracking of the Support ticket through the Shopify App integration of Delhivery.

Pathetic app. Not many options, you cannot edit the cod amount. awb generation and print is not friendly. Please learn from Ezyslips app... they have done a brilliant job...

I have not received the response from "Meenu Relhan" of the Miles team despite multiple reminders. All their executives are pathetic and they won't respond to their clients despite multiple reminders. Client Name - PIONEERCORPORATION SURFACE

Nightmare! Whatever you do, don't get in business with Delhivery. Its been 10 days and I am still waiting for a resolution of my requirement. They are very disorganised and I received multiple requests for document submission from various people despite having submitted my documents and signed a contract with them. Very scary to hand over your paperwork to them since they have no track of the documents they have received or of the client status

Horrible Support. Bulk Generation of Labels option is not working for long. written to them twice. Not yet resolved. Many other bugs. Some labels get generated twice and for every label generation asks for location - we are operating from only 1 location then why does it ask. and Label generation takes inordinately long time, for processing 40 orders, it takes close to 1 hour, wherein it should not take more than a couple of minutes. Hope this message reaches them and they act on the feedback seriously.

Worst service they offer. They aren't delivering anything and making excuses. Status for one of my order showed as customer refused to accept but i talked with a customer and he said that nobody came to their house with parcel. They lost my one shipment and one is showing as. Value of the shipment is 6598rs. I have 6-8 mails yet pending and i am not getting any replies from them.

Nothing Is working Properly. Multiple emails were sent but no solutions. They always blaming on Shopify technical team. Worst Service.

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