Amazon Connectr & FBA Sync App Reviews

Very satisfied. App works great for us. The support is awesome. Just raise a ticket and they will help you asap

While I only use the app for FBA shipments from Shopify the App is super easy to use, incredibly feature full and support is incredible!

IT DOESN'T DO WHAT IT SAYS, FOUND A BETTER APP Started using Connectr app because it advertised that it would sync inventory between Amazon and Shopify. Just be clear, it only syncs changes in inventory that come from orders and changes made in seller central. If you receive inventory and adjust inventory levels in Shopify, they will be overwritten by the inventory in seller central. So the product does not actually sync FBM inventory between AMZ and Shopify. It only syncs some of the inventory. The interface is very confusing and hard to understand and there is a high risk of accidentally overwriting inventory numbers and products. There is just to much to risk when using this app as it will cause you a lot of time fixing what they did. My staff had to spend several hours re-counting inventory because this app completely replaced our shopify inventory counts with our AMZ inventory (which was 0 because we were setting it up). Their customer service was very difficult and instructions were very unclear. You have to email them back and forth which is really inefficient and a waste of time. We asked for a video chat/screenshare several times and they just ignored the request. After realizing the app wouldn't do what it says, we asked for a refund (took several weeks to figure out it doesn't do what it says) and they said they have a 7-day trial and they wouldn't refund. They refused after saying if we send them the invoices for the app, they would refund it. This just shows they have terrible customer service. So because their app was misleading and because their customer service was awful, they get a 1-star review. We ended up using Amazon by CedCommerce and it works great. It does exactly what we need it to and syncs FBM changes back and forth from AMZ and Shopify. It's very affordable and they will video chat and screen share with you on-demand. They have a great chat feature that they respond to immediately and have helped us onboard the app. We highly recommend checking out Cedcommerce over Connectr. Just to be clear, we don't get anything for recommending them, we just had such an awful experience with Connectr that they deserve a public bad review and a recommendation of another product over them. To Connectr: You should have just refunded the money like you said you would, it was less than $25. You'll lose more than that in customers who won't use your app now.

it doesn't automatically update stock quantities from Amazon to Shopify but works manually. The interface is very confusing.

This is an excellent app. Good value and super impressive customer service if you ever need anything. Thank you!

This is the most complete all round Amazon app for sellers. We had initial queries about syncing the products. Its all resolved by the team. Install with confidence.

Been using the paid version of the app for a while now. Started having issues last month with Connectr not updating my shopify orders once they were complete. This also coincided with an update of the app. I wrote in on Aug 10 for the first time. It's now 9/9 and I've been back and forth with support on a weekly basis. Always being reassured the problem has been fixed, and always back at them the next week because it has not. I keep being assured the technical team will handle it - but they don't. I've been told they would monitor my account, but they have not. I see issues as I speak, so the monitoring is non-existent. And despite the fact that this has been going on for a month, do you think they have offered to refund my money for that month? Well, they haven't done that either. So, it was good while it worked - but it doesn't work anymore, and if it's not fixed in another week I will be tossing this app and moving on to something from an app developer that knows how to fix their own issues.

Amazing app and service!! Installed for more than 1 year, worked fine all the time. Today customer support helped me with a big issue, really appreciated! Highly recommended!

The app is so good, I use it on my store bedwina.com to connect products and reviews, as well as enable a custom button to redirect my clients, the developer is so so helpful, and he never gets tired of my complaining and comments, is always here to help me, and solves any website issue I have, even those not directly related to the app! I am very happy with it, and I am using it in 2 stores, I am happy to support such an amazing developer, THANK YOU

Excellent app. Has a lot of functions to help my business. Excellent customer service! Highly recommended.

Great APP, very good response and support. Needed some customization and they will listen and accommodate your requests. Great App and service

I am using this tool to sync products from Amazon and fulfill FBA orders. So far it has been efficient. The customer support team has been excellent will all questions answered on time. Very good app indeed!

The app works very well, although we had minor complications in the beginning, the support team was able to solve this quickly.

This app is great moving product details and images from Amazon to your shopify store. Really saves a lot of time and customer support is really helpful and quick to respond.

We have been using this app for a while and are really happy with the function but also with the support. We can recommend the app to all multichannel retailers.

It is really useful for me. Importing thousands of products was a headache. It automatically pulls and pushes the products. Bit slow but worth it. Thanks for this.

I used this app to import my listings from Amazon to Shopify and it was a breeze. This is an all-round app with so many features that it makes it so easy to be able to manage Amazon and Shopify with same items. I especially like the sync options that help to maintain the same inventory levels. A special shout out to the support team who patiently cleared all our queries in a professional and timely manner. Great app!

This app is absolutely the same as the app I had before called Shipr for Amazon FBA and I had to uninstall it as it was useless and I had to still manually go to amazon and type in every order myself. I tried this app but I knew I will have the same issues. I had to uninstall it but got charged monthly fee right away. I emailed them to get my refund but no one ever responded. Scam. Update on my previous review. After I submitted my review customer service contacted me right away though before they ignored my emails and started threatening me that I won't get my refund back if I don't remove my review. Are you for real? Is this the customer service you provide? Don't trust good fake reviews you see here. They have just charged me for another month though I uninstalled it the same day I installed this app. This is ridiculous. Their app Shipr is the same thing. Stay away!!! Update! This is just unbelievable how bad the customer service and the developer of the app. As bad as the app itself. Instead of keep arguing with the customer she (developer) could just refund the charge and be done with it and I would remove review. Instead she keeps fighting for this $10. You can KEEP it! Hope it will help you. Ridiculous. I hope no one will use this app.

We use this app since about 4-5 months now. It does 100% what we need. If there are any questions...we'll get support within 12, max 20 hours. Would sign again.

Simply the best Amazon Importer out there. First thing is the ease of use - the screens are clean and perfect. Second its very flexible allows me to import few or all produts based on conditions. Third, their support is fast. Happy with the app, wish all apps on Shopify were like this.

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