Bad Customer App Reviews

Definitely a clever approach to fraud detection. Great app! Our Shopify store syncs with our warehouse automatically, so even if we did notice something that seemed suspicious, the warehouse had usually already packed and shipped it. We were able to configure our 3PL to ignore orders with the bc_warning tag so they didn't automatically ship and can just remove the tag if we want to take the risk and ship it anyway.

I like that this app monitors for problem customers from multiple databases at the time the order is placed. By adding to my own blocked list, this app helps me keep track of customers I don't want to sell to (Multiple returns, too much drama, one-star review because of the post office, etc). The blocked list just reminds you. You can still process the order if you choose to. Excellent app with excellent support. Highly recommended.

I used this app to help stop repeat offenders from being able to make purchases, loaded all the information required (address and zip) for every previous chargeback customer and in the 12 days it has been installed we have had 3 orders come in from previous chargeback customers go through without being tagged. Further more we have had new chargeback customers in that week and when you use this app to scan for bad customers it says this customer has no chargebacks or refunds. I can assure you this customer has $xxxx amount of money in chargebacks and 7 orders but the app reports 0. I reached out to their support 3 times and have not heard from them a single time in the 12 days.

Would be a good app if it actually blocked bad customers. All it does is email an alert which is easy to miss prior to processing the order.

I have downloaded this app twice and it still won't load. it gets to a blank screen and then nothing after that

Great, simple app. Installed it a few days ago and has already saved me from fraudulent customers. Recommended :)

Has found a few potentially bad customers, but what I really like is the quantity limit setting to flag orders with unusually high quantities.

the block list I thought would block people from actually ordering but it doesn't. it just adds them to a list to show the orders placed by the flagged clients.

Does what it says. Sneaky customer had a new email and billing address but the same ship-to address and was trying to rip us off again. This app caught it and tagged the order.

We had an issue with some customers using US forwarding addresses and then charging back once they received their order. Bad Customer now tags orders when bill-to and ship-to addresses are in different states (or countries). Now we get a heads up and can contact the customer to verify their order, their payment, and their identity to ensure it's not fraud and that we can fight any future chargeback.

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