Yahini ‑ Support Widget App Reviews

The next generation live chat alternative. Yahini makes it easy for your customers to get all the information they need in 2 simple steps.

Running a business is extremely time-consuming. You must keep an eye on inventory, marketing campaigns, customer retention, complaints, returns, etc.

Above everything else, the most important thing for a business is to convert visitors into customers—and people have many questions before making a purchase.

The longer it takes you to answer their questions, the less likely they will convert.

This is where Yahini comes to the rescue - it helps your customers access all the information they need with two clicks.

Depending on how ready they are to purchase from your store, they might want to read your Shipping and Returns policy, or maybe they want to ask for more detailed information via WhatsApp. In certain cases, they want you to get back to them personally because customers love to feel important.

Regardless of the stage, they’re in, Yahini makes it easy for customers to reach you or the information they need almost instantly, all while keeping costs down.

Think about this for a second.

The only way a store owner could’ve achieved this in the past was by hiring live chat agents or 3rd party contractors, both options being extremely expensive.

With Yahini, you don’t need that anymore. Say goodbye to intrusive chatbots that take a lot of time to set up and are prone to bugs and errors.

Yahini helps your customers get the information they need by themselves. They can also contact you using the channel they feel most comfortable with:

• WhatsApp - visitors can leave you a message using the WhatsApp button, so you can answer whenever you have the time;

• Facebook Messenger - visitors will leave you a message on your Facebook Page; Contact Form - visitors can complete a contact form from whatever page they are on;

• Phone - visitors can leave their phone number, and you can get back to them later. You can also add up to 3 individual hyperlinks pointing to whatever page you want.

We always recommend linking to the Shipping and Returns Policy, your About Us page, and your discounts page.

Get your customer experience to the next level and start converting those undecided visitors into buyers with Yahini’s complete suite of contact options and self-serving knowledge base.