WC Fulfillment Print on Demand App Reviews

They haven't sent my product, it says on their page that it takes 3 to 5 working days to produce it, it's been 15 working days already! When 10 business days passed they promised me that the next week would be out, but they didn't. Now they tell me I get my money back, the problem is that it already made me look bad to the customer! Besides, they told me that days ago and they haven't returned it. If I had known, I would have easily looked for another one! It's no good, it's a dead app.

This is a DEAD APP. Look at all the reviews this year. ALL 1 star. Everyone beware, the production time takes forever, chances are they probably have another party make their stuff for them. Based on other's review, it will take months before it arrives to customer. It WILL RUIN your shop's reputation. STAY AWAY. I'm not gonna use this app. Do yourself a favor and remove this app if you want your business's reputation to not suffer. UPDATE: I contacted shopify representatives and told them about the issue people having on here regarding production and shipping times. I have an order that was made in Sept 7, 2020. WC Fulfillment was CC'ed to the email and they replied saying that it shipped. They gave me a "tracking number" and told me it can take 2-3 days for USPS to update. 1 week later, the tracking number on USPS says unavailable. Today 10/05/2020, still says in production. As stated by previous reviewers, this APP will give you fake tracking numbers that does not exist just to get you to think that your order shipped. STAY AWAY FROM THIS APP. I told shopify if they can remove this app as it has a lot of recent bad reviews.

They have the worst support, they almost never answer emails!!! I have cases opened against me on lost packages and there is no one to speak with to solve this!!! Update: 20 days later, and still none of my emails were answered! I had removed all their products from my shop. Definitely the worst POD.

Customer placed an order January 19th, 2022, it is now February 22, 2022. The order is still "processing". I was told it would ship last week. It has not shipped and I have attempted to get some additional information with no reply from the company.

I've processed over 250 orders with WC. 1. Very poor quality items, I had tons of returns. 2. Very slow production time 3. Very slow shipping times NOT RECOMENDED

No one responds to the report. In addition there are problems with the app that is inaccessible several a week very disturbing when you have to go upload a visual for a custom order. Moreover, the production time is not respected.

Outstanding customer service! Had an issue I couldn't figure out and they responded very quickly and helped me figure out the problem. CS agents are very friendly and helpful. Great experience, thanks.

terrible company, made worse as Shopify isn't closing them down or helping us get money back, this company took monies for items says shipped but 6 weeks later still chasing items from may, COVID blamed all the time, they've now ruined my company and good name. Just issue refunds and SHOPIFY remove them from your app list as you just giving them more time to rip people off.

Don't waste your nerves and time with them. Support just gives the same answers all the time. No, follow up emails like promised from support. They don't give sh*t about your customers.

Ordered an item according to their specifications. Item was received and 2 sizes smaller than the specified size according to measurements. Logged the issue on their chat, contact us and emailed their support. Absolutely no response from them at all. Just ignoring the issue as if it doesn't exist. Definitely not acceptable way to handle any issue. Highly disappointed in the fact that absolutely no action is taken by them to try and rectify the issue.

This app has gone downhill since about November 2019 about the same time the owner just disappeared from the facebook group where he use to give regular updates and be involved with the group. It's now been 5 months and no one has heard a peep from him in the group what so ever which leads me to believe he is no longer running the group or the business. I really think he probably sold it and bailed which is why the sudden change. The products were ok, the shipping time prior to November 2018 was good but since November 2018 you can expect to wait a min. of 2-3 months for delivery which equates to very unhappy customers. The facebook group these days are just full of people looking and asking about other pod companies or products basically nothing now with the (wc) products. You can't mention anything about shipping times or issues with products anymore or your post gets deleted or you get banned all together. Customer service is no longer helpful they have no idea what they are doing all you get is the same old script "please wait longer for delivery" it has now turned into a joke in my opinion. If I could give 0 stars I would but that option isnt available. All I can tell anyone on here now is do yourself a favor and run from this app as fast as you can, don't bother installing it as I am sure you will come to regret it as I did.

Don't use this app. It takes way too long for order to reach client. It's been 2-3 months for some of my orders and they still haven't reached my client. I get covid is a thing but even the orders from early January haven't arrived.

Please, do not bother downloading this application. This was very promising in terms of the types of unique options available, from the looks of it Nate is just collecting cash from our orders and is not even fulfilling them. Customer service is so used to these complaints that their responses are almost robotic. Please, someone else come up with this concept but from the USA. STAY AWAY FROM THIS APP - YOU'VE BEEN WARNED, YOU WILL BE NO DIFFERENT

Total scam! Unreliable and misleading conduct of business. For every other seller who doesn't get their orders fulfilled - Please, file an official complaint with Shopify. I have filed one and they take this seriously, but if you keep quiet, this app will carry on with lying, misleading and damaging Shopify stores.

More 100 orders no shipped and received by my customer. It is a real scam, to be avoided at all costs ! Uninstall is coming !

The items marked as express shipped are NOT express shipped - something that became integral with Covid 19 - im very dissapointed There is zero communication from the WC team and a failure to take responsibility - people are putting their businesses in your hands you should not be so reckless

It has been almost 1 month now since I paid for customer's product. Order number 29148032-1087, although they say that they have shippied it, it has been 2 weeks and the tracking doesn't show any information. https://t.17track.net/en#nums=CP408571509CN&fc=xxxxxxx The customer is very upset and is demanding for a refund. I cannot tell if the product has been shipped or not, I am unable to provide the customer with the updates on shipping because the tracking shows no information, it might even be a wrong tracking number for all intents and purposes. WC Fulfillment used to be very responsive and a great service, what is going on now? Side note: I went to complain to Nate on the WC-Fulfillment group on Facebook and it appears he has disappeard from the Group for months now. Nate is the owner and he used to be very supportive has disappeared from the WC-Fulfillment Facebook. He doesn't even respond to queries on production or shipping times anymore. He used to be very engaged with the quality of service over all these years so I think he probably sold it and bailed out. This will be my last order from them and I will uninstall the app... It was a great run.

App used to be good, but is horrible now. Items are taking over 2 months to ship if they even ship at all. If they are shipped, they sit at the post office in the same spot for over a month. I'm not sure if my customers will ever receive their product, and it's making my business look bad and costing me money in refunds. I have tried the chat function and now they have completely stopped replying. I have emailed with no response. I have tried to post in the group, but they denied my post, probably because it's negative on them I'm looking for answers. DO NOT USE THIS APP!

7 week shipping time, angry customers. when they had the shut down in china they didn't notify anyone, so i kept on running ads on fb. 4 weeks in still shows in production. when i asked the sup why didn't u notify me such important news, they said " oh we only notify when our factory opens" what kind of Ret*r*d answer was that, shes basically saying is OK for us to waste money on ads and deal with angry customers every day. when the customer want to return a defective product (lose clipper on wallet case) they ask for photo, i send the photo their reply nope not good enough need a video, i said i have no rights to force customer to film a video, their reply: sorry cant refund the product looked fine to me. SO SICK OF their Support. Dont use this app!

Good Products, Good Customer Service. WORST way to issue invoices and orders. Will Never Use Again, As Entrepreneurs we need to pay the moment the order comes in not at 5 am or 5 pm that day its 2020 not 1990.

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