Tracking Genie App Reviews

Can you please answer my emails? It would be nice if you could help me setup how to let customers decide if they chose phone number or email number to check their order, not just one of the two or the both required. PREVIOUS: It's only good if you just work with email or phone number. You can only make one of them required, or both, but you can't let your customers decide. It's stupid, but my customers can choose to checkout with OR email OR phone number, so the app should be able to do that too. Also, it's a pity that they didn't integrate this with your real tracking, when it says delivered for example on the real track and trace, the app will still just show 'on the way'. Same goes for fulfilled orders. Why don't they automatically change the status to 'shipped' instead of only using the set time settings. It's a good concept, they should really just mix it with the real tracking and then it would be GENIUS!

The application is amazing.. Easy to use & helpful customer service!! I highly recommend this app ..

Very useful app, colors and text customizable. And the support will assist you VERY promptly. They even give you a code to add into your shipping confirmation email !

Perfect. Nice service. Always disponible. I really appreciate this app. I will always use it for the tracking on my store

I had a problem with the tracking and the owner off this app helped me very quickly. I'm very curious about how the app works. Thankyou very much my man!

Absolute great app you should consider download it its absolutely worth the 7,99 a month. I had a few questions and they reacted within 30 minutes even though i e-mailed them 8 in the evening great service!

I had a problem with the tracking and the support helped me very quickly. I am waiting for the performance of the app with Customers.

HAHA BESTTTTTTTT APPPPPP EVER!!!! This app can save lives, I guarantee you. I can't list the real advantages here but while scaling and specialy in times like now this app is like coming back to life! Thanks a lot to the programmers

Thank you very much for this application, it is great and very very useful for a website! I highly recommend it!

I had a problem with the app, but they fixed it with a refund. Great customer support. For old orders of more than 2 months, an "Order not found" error will appear. Shopify does not give read permission to orders of more than 2 months.

The customer service is really great and responsive. Fixed my problem super fast. The app also works great!

It's a good app to simplify this shopping information, so easy to know what is happening with their orders. good support, thank you

Great app, does what it says, works great. The support team is really helpfull and fast. I can recommend!!!!

Amazing app and very very useful! Customer support is very good always they want help us! 100% recommendable!

al cambiar de tema no funciona nada de la aplicacon, la reinstale y nada. Escribo a soporte y tampoco me dan solución

Went from answering and checking multiple order questions each day to not a single such question in 2 weeks. Works wonders!

whoever did this app is a GENIUS! All you have to do is to install it, and never ever touch tracking numbers again! AM happy i found it

First of all I want to put emphasis in what this amazing app provides. It gives a really nice sensation of confidence and tranquility to the clients due to the fact they can see what they have bought, the adress and an estimated day. Secondly, we had some issues at the time of editing the app and we received an incredible help support from the team of tracking genius. I want to thank them all for their help and comprehension. To sum up, I really recommend this app due to the high utility of it and also for the support their team provides in case something works wrong. Thanks again for the help and for creating this amazing app!!!

I just installed the app and cannot say how it works for now, BUT the customer service is GREAT! I had tons of questions and they were so nice and patient and helped me a lot! I am sure the app will do its work quite well. Thank you!

The genius in Tracking Genie is that an actual tracking number is not used! All the other apps use the actual tracking numbers that most of know from using AliXpress hardly ever show much.

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