SUPSIS Live Support App Reviews

APP CATEGORY
SCORE
5
TOTAL RATINGS
10

SUPSIS Live Support App Description & Overview

SUPSIS Live Support

Thanks to Supsis live support system, you can respond to requests from all communication channels in a single application and provide online support to your visitors.

Supsis provides live support communication between you and your website visitors by adding a chat bubble to your website.

Features
Video Call , Audio Call , Screen Sharing

You can provide full and on-site support to your customers, not only by texting, but also by video calling, voice calling or screen sharing.

Chat Bot

With Chatbot, you can support more of your customers at the same time. Chatbot answers your customers' questions, and if necessary, you can direct them to a live representative. With ChatBot, you can open a ticket to the system for some of your customers' requests. Tickets can be resolved later by your agents

 Departments

You can divide your representatives into departments and connect your customers to the department they want support.

Visitor Tracking

You can track information such as how many visitors are on your site right now, which pages they are browsing, on SUPSIS.

 Shortcut Messages

Your agents keep their highest typing skill level by adding a message template with the keyboard shortcut they want. It's easy to use

Multi Language Translation

Your agents by using only their own language, they can provide full support to your customers all over the world with the automatic multilingual translation feature.

 Offline Messaging , Ticketing

If you wish, even if your representatives are not online, your customers can enter your site and leave messages and tickets to your representatives via the supsis balloon.

Chat Bubble & Theme Customization

You can design the chat bubble and chat screen that will appear on your site as you wish, select the chat bubble location and change its colors.

File Transfer , Audio Message

Your agents and customers can send unlimited image files and audio recordings to each other.

InBuilt Chat Room of Representatives  

Your agents can talk to each other without the need for any messaging app. Agents can send messages to each other by private chat room of agents

Detailed Reports

There are many reports about your representatives and customers

Android & IOS App

With the SUPSIS mobile application, your representatives help your customers from anywhere

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App Name SUPSIS Live Support
App Category Store Management
Published
App Price Free plan available. 30-day free trial. Additional charges may apply.
Support E-Mail info@softcand.com
App Website https://supsis.com

SUPSIS Live Support Features

The Powerful Live Support.

Voice&Video Call

You can have audio and video calls, share screen and exchange files with your customers without any intermediary programs.

Effortless Chatbot

You can meet the specified demands of your customers on a chatbot without the need for a representative.

Happier Customers

You can ensure that your costumers and customer candidates are satisfied and regular by providing fast and advanced service

SUPSIS Live Support Comments & User Reviews 2024

(United States)

The question option in the smart triggers section works very well for me. It does a great job in getting feedback from my customers and instant visitors. also, when I integrate the chatbot into it, it connects all my work to an automatic operation.

(Canada)

The video call feature works very well for me, my level of communication with customers has increased to the next level, packages and pricing are very cheap. a complete price, performance product.

(United States)

Although I use the free package, they never spare their support. nice support team and lots of features available. There are companies that even sell some of these features separately. I believe there will be changes in pricing in the future. thanks Supsis live support system.

(Hong Kong SAR)

good startup project. they are making good improvements and updates. I get frequent updates. They are still new on the market. If he proceeds like this, they can come to good levels..

(United States)

When I evaluate the price and performance among live support systems, I can say that it leaves many systems behind. As a user, I have suggestions. It would be even better if there were more explanatory help documents and videos..

(United States)

Thanks to the newly updated chatbot, I can automatically make all my sales, follow-up and meetings on my site. It's like I have a 24/7 active and tireless staff :)

(United States)

It is nice that it can be integrated automatically with a single button via shopify, it does not require a manual installation and an automatic panel is formed. Then of course you have to make some adjustments. The chat bubble customizations are nice. I put my own picture. It is also good to have direct access from the mobile application. I can't say it's the best, but it's a product worth using in terms of functionality and pricing.

(United States)

Ease of use with shortcuts greatly alleviates the workload. I can also access via mobile application. Thank you supsis

(United States)

Easy to use and has a good interface, almost all of the available features are available in its free package. nice system

(New Zealand)

With automatic language translation, I can easily communicate with my foreign-speaking customers. I had searched before and found it in several systems, but it was bought with money. It's a real pleasure for you to provide this for free. thank you.

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SUPSIS Live Support App Tips, Tricks and Rules

What do you think supsis shopify app? Can you share with Softcand company and people your complaints, experiences or thoughts about the app?

SUPSIS Live Support Screenshots & Images

SUPSIS Live Support shopify app screenshot images, pictures.