WHF Smart Tags App Reviews

I emailed and live chatted more than a handful of times for support and didn't get a single response. Couldn't get app to work. :(

There is no customer service (there used to be). I found out that products that get created via csv file fail to get tagged. So, if you want the products to get tagged automatically based on any condition, you should create the products manually (either from scratch or duplicating from a product that has not been created via csv file).

No reply from support in 8 days. The app does what it is supposed to, but help is nonexistent. I will update if I hear back from them.

We were on basic plan and it worked nice. Our order numbers jumped more than 1000+ for one of our store and it stopped working immediately. No intimation that the plan needs upgrading. We upgraded the plan but it would go and tag all the historical orders (though they were already tagged) which means we hit the 5000+ orders number in a month immediately. Now it stops working again. Its frustrating experience to tag each and every incoming order manually even when you paid for a service to do exactly that.

Even without support, this app is one of the best around for any kind of tagging (products/customers/orders). Just need a bit of setup and works perfectly.

I literally never leave reviews but the customer support for this app is horrific. I reached my limit on the current plan and I've been trying tp upgrade my plan for months and months now with absolutely no response from the team

This app does what it says it is going to do and we have seen it to work flawlessly thus far. We use it to tag products automatically and it has been going strong with its real-time tagging for a month with no hiccups. Hopefully it will continue but so far it has proven to be a great app for a small business.

Like others have said, support used to be good but now I can't get a reply. It has been working well but I can't get help with upgrading my plan. Shame.

Same comments as everyone else - app used to be good with excellent support - however support is now non-existent. You are taking a big risk implementing an app with no support. We now have to start finding an alternative.

Excellent app once you have figured out how the Smart tagging works. Really similar to Smart Collection (collections natively in Shopify)

Great app poor customer support. they take 1-2 weeks to reply.. Great pity... so much potential for this app.

This app is usually fantastic. Not sure what happened to support, but it is just gone now. App still works pretty well, but nobody answers IMs or Emails at all. Tried every channel I could think of. Guess i have to find a replacement app.

Terrible customer service... Concept of the app is good BUT App has so many glitches... make the effort to contact support 4x times without an answer!

Poor customer service.......No reply to my emails three emails as king very simple questions and so very disappointed.

We simply can't do business without this app, we just love it! Even though support may never respond, but I hope this review encourages the developers to continue their services.

Its a great app, however I have tried to contact customer support for a couple of questions regarding the app and no reply after 2 messages. Reading other reviews it seems that there support is non existent which is a shame because the app is pretty good. If you are looking for a tag app, I would choose an alternative where the support team can help with questions.

This app is incredibly powerful, we use it to workaround the many short comings of shopify, especially helpful for us to tag orders with missing data, delivery dates, weights you name it this app can probably dig you out of a few holes

One late response in over a month, and then absolute silence. Look for alternatives. Cant recomment enough not to use this app unless you don't have any doubts because there is no support for it.

I absolutely loved this app and I have had amazing support in the past. However, our store completely relies on this app and it has suddenly stopped working and I can't get anyone to respond. I have sent multiple emails in the last month and not had a single reply. Please help as we are lost without it!!

Was absolutely loving this app and our store uses it extensively but we're having issues with a few of the rules not working and there's absolutely no support available

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