ShipperHQ: Rates, Dates & More App Reviews

Great app with tons of custom features which gives you a lot of flexibility with shipping options. Excellent customer support too.

Great software. Excellent support staff. We think it may be beneficial to add links for popup info besides some of the more complex settings for quick reference.

Lewis Kennedy from Support was such a fantastic help and crucial in fixing our shipping rate errors, he figured out what the problem was (not ShipperHQs problem either) and showed me step by step his process of what is causing the issue and how to solve it. Not just a great asset for ShipperHQ but Lewis is a great human, always willing to help me and doing it with the most positive attitude, it really goes a long way as I NEVER leave reviews, so that is saying something. All the best Lewis and thank you again mate!

This app has so much possibility and the customer support is great but core concepts are missing and the development team is non existent.

ShipperHQ has a great app with the functionality our store needs PLUS an incredible customer service and support staff! They have walked us through some challenges we faced when switching shipping providers and made sure that everything was worked out all the way through the process. Martin has gone above and beyond for us and we are very thankful to be working with him and the ShipperHQ team!

the concept is just great. The way they have their different payment plans is based on the type of support you can receive as customer, which makes that you get a poor experience when wants to upgrade.

I have used this App to great effect on my site. I mostly wanted a tool that would allow us to ship only using selected services. We are only able to ship with express services so ShipperHQ allowed us to hide any other rates. On top of this, we use private couriers for certain regions, so ShipperHQ allowed us to hide other Shipping services for those postal codes, or delivery radiuses that could be services by our couriers. Lastly, we were able to select box dimensions and weights and preload all of our product weights so we can determine accurate shipping estimates and costs so we limit errors and shipping losses. It is very customizable with very knowledgable staff that are available to help us customize our service to tailor our needs.

We're just getting up and rolling with ShipperHQ, but have been very impressed so far. The team has been extremely helpful in setting up our integration and working through our shipping rules that can be pretty complicated. We ship goods ranging from the size of a dime up to truckloads of greenhouse frames, so calculating shipping has always been an issue. We're looking forward to solving that with ShipperHQ! Plus, we'll finally be able to offer freight quotes during checkout, something we haven't been able to do up to this point.

We have been using Shipper HQ for around 7 months and we are very happy with the platform and their support team. We have a complex setup on Shopify (multiple stores, multiple fulfillment countries, etc.) and Shipper HQ has made it possible to not only handle product rating for all of our scenarios, but they have also allowed us to consolidate our entire admin and manage everything centrally. This has been a key tool for us to be able to manage shipping across 15+ stores. Their technical support team has been very responsive to any concerns we have had and have been available to walk us through the most complicated aspects of our specific setup. We would highly recommend Shipper HQ for any rating needs that can't be handled by Shopify natively.

The native Shopify shipping calculator was just not robust enough for our needs. ShipperHQ was a blessing as we were to put shipping rules in place that took into account dimensional weight, multiple origins, and select carriers. Their support helps you through the way to make sure you are calculating the most accurate shipping rate possible. I definitely recommend!

I agree with what people said here. This app has a steep, steep learning curve. I was very lost in reading their help docs. The customer service was quite poor. The guy wasn't patient and kept sending me help docs that were not helpful. It is an expensive app but did help me out.

We have been using Shipper HQ for little over a year and we couldn't be happier with the platform. It has a little learning curve but once you get there everything works seamlessly. The shipping rules functionality provides extra benefits to customize the shipping rates on the platform as per the business needs. The support team is great too!

Using Shipper HQ has been one of the best decisions I made when integrating shipping into my website. The team at Shipper HQ walked me through the whole process, made sure to reach all my needs and made excellent recommendations to make shipping super easy. I would highly recommend Shipper HQ and their team.

We've been using ShipperHQ for over 4 years, they are instrumental to our website and provide us a series of complex shipping rules so that we may provide fast and accurate shipping rates and services to our customers. Additionally the ShipperHQ team is a delight to work with, top class in every way!

I'm very impressed with the ShipperHQ team and platform. Michael helped with setting up my delivery surcharges and was very responsive. I would recommend using this app for your shipping and delivery rate management.

We use this app for about half of our online store shipping rate calculations (all calculations coming from our public store). We have found it quite attainable to create scenarios that match the scenarios that we are doing in other systems we use for rate calculations (including our ERP and private stores). The only this we wish could be maintained would be all the details of the shipments it has generated rates for and then to be able to query the app via API to suck all this information back in to our systems.

First of all, the response times and follow up has been amazing with ShipperHQ's team! We are thrilled to use them as we ship large, heavy furniture items and needed a way to split single sku orders into individual packages, as each item must ship by itself. Their documentation online is super helpful for setup, and the team is available to help and are really down to earth. Super excited for our follow up meeting! Thank you to Celina and Raymond for the amazing service and experience so far! -A.

Poor customer support. I downloaded the app to try and it wouldn't allow me to log in. It just kept redirecting me to their homepage. I contacted support and was unable to test it out that day. Now that I am able to dedicate some time and try it again my trial (that didn't even last close to the 30 days advertised) no longer works and they expect me to start paying to get into the app for the first time. I contacted support again and asked them to extend it as I haven't even been able to log in and test and they said they would not. I could care less because I probably saved myself from having to deal with the CS in the future as well. Glad I learned before having to pay. Beware.

This app has a steep, steep learning curve, that should have been my first sign that this app was just a bad idea and not well thought out from the start! Spent hours configuring it, and used it for about 1 week before the problems started resulting in 2 instances of lost revenue which is not okay. If you have Google channel with with automatic shipping for your Product feed settings, beware! This app does not push shipping rates through, and Google Merchant disapproved all of our product listings. We had to manually override and create rates on Google Merchant to fix this problem. That blip of 48 hours while trying to solve this resulted in losses. Then the app suddenly just stopped working one fine morning, and none of our customers were able to checkout with no shipping rates! This resulted in more losses. When I tried support they kept saying it was my settings, but I didn't change anything from one day to the next to result in it not returning rates! I have written in FIVE emails asking for a refund out of principal. None has been offered or issued so this app deserves no stars.

UPDATE 3/12/21: ShipperHQ has finally resolved this issue of rates not being quoted correctly in the Shopify admin. While it took longer than we would have liked, we do appreciate them getting this fixed and our store is now fully up and running. Thank you to everyone on the support team that was involved in getting this resolved! I would like to request that ShipperHQ implements a log of some type to be able to view the rate requests made on the store, so that if a customer has problems checking out we are able to figure out what is causing the problem without having to reach out to support. With using ShipperHQ on bigcommerce, you are able to view the stores server logs to check for issues with checkout, but Shopify does not have anything like this on their platform unfortunately. UPDATE 1/29/21: ShipperHQ has reached out and is currently attempting to rectify the issues we are having. ShipperHQ's COO actually reached out to us personally and is actively working with his support team to get these problems fixed for us. They are coordinating with Shopify to have them also look into the problem on their end. Will update this review as progress is made. ORIGINAL REVIEW: Support is next to useless. Now experiencing massive problems with getting shipping to apply to orders created through the Shopify admin backend, that are large in size (greater than $3000.00). Support is continuing to blame shopify and instructing us to reach out to Shopify and CC them on emails. Have sent multiple emails to Shopify and have not gotten any response(Not ShipperHQ's fault). But I am assuming the developers have contacts at Shopify that we dont have, which they should be reaching out to when problems like this are appearing. Before this problem, we had an issue where our USPS Live Rate carriers would not provide quotes for orders that required more than one flat rate box. We only ship USPS using flat rate packaging, so this was a big problem for this. After contacting ShipperHQ support, they again blamed the other party and said it was a problem USPS's API. I contacted USPS and they blamed ShipperHQ as it is a 3rd party application being used with their API. I took it into my own hands to try to fix the issue, and deleted all USPS carriers and recreated them. When trying to validate the credentials, it would not validate them and just provided an error message. I again contacted support and they looked into the issue, and were finally able to validate the provided USPS credentials themselves. Come to find out this also fixed the issue of the rates for multiple flat rate boxes not being returned. It is unknown if this was a problem on ShipperHQ's side or USPS, but somehow ShipperHQ was able to fix it which means it was more than likely a problem on their end. We also use this app on a Bigcommerce store that we run, and whenever support is contacted for issues on that version, they also blame Bigcommerce and are unwilling to contact Bigcommerce themselves. The problems I experienced on Bigcommerce were in fact the fault of ShipperHQ as the support had told me we can use metric dimensions in their app and still receive live quotes for UPS when using the dimensional packing feature. Well rates were not being returned when I had the app and our stores dimensions set to use Centimeters and Kilograms. Come to find out, when changing the settings over to Imperial weights and dimensions, the problem was fixed and rates then started working! If this app is not functioning correctly, it is the developer's problem. Not Shopify's Problem. Support should be the ones contacting Shopify to rectify this issue. Not me. Especially if we are paying the developers $300 a month to use the app. For $300 a month, the amount of support and quality of it is absolutely ridiculous. I am very close to being fed up with this app and its developers and will be looking to more than likely replace it ASAP. If ShipperHQ decides they want to actually start helping and rectifying issues with their own app, I will change my review, but for now I am not satisfied whatsoever.

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