Product Auction App Reviews

The app works and looks great on the website. I wish the coding instructions were up to date, they seem out dated and little difficult to follow. Making this automatic would help those who are not a computer savvy or familiar with coding. Customer Support has some opportunities. They are curt with responses and didn't really listen to the root cause of the issues. Both interactions were the same, I would ask a question and support keep sending the same link over and over. Eventually they reluctantly help me out and manually fix my problem. I'm thankful for that, but I don't want to contact support every time I need to put something up for auction. I have contacted them twice and the same interactions both times. Curt and with out patience. My last interaction, they were adamite about rating them IMMEDIATELY, and they would wait until I was done. When I told them I would, but not as this moment, they continued to push. This incident, in conjunction with the previous interactions was really off putting. We are keeping this for now, but I will be shopping around for other apps.

I'm not sure what those comment are talking about with bad customer service. I have had this app for less than a week and have traded emails a number of times and always gotten a quick response (with the exception of over the weekend, but that seems reasonable). They even went in and installed some code for me that I couldn't figure out. The app is complicated but that's because you're making the website do something it isn't naturally designed to do. I am running an all day auction and this thing is working perfectly. Take some time to understand how its system work and it'll do what you need.

Was really excited to use this app. When the code was added to our store, it removed all of our product images as well as some of our site navigation. Even with these issues, they told us the app had been successfully integrated. Luckily we had a backup theme we could revert to when we realized they had broken our site. Even more disappointing was the experience trying to figure it out with the app developer. They kept saying the problem was not with their app/code. Super confusing and sort of infuriating when our shop was running fine before they added code, and you could compare different versions of the site with or without the app installed, and clearly see the issues only showed up when their code was present. Don't recommend. App didn't work, and the developers weren't helpful at all.

We have been using that app for more than a year and we are so happy with it. Also they have a great customer support as well. Whenever we have a question or challenge, their support team approaches us very friendly and solve our technical issues quickly.

Great Experience with this app. Amazing and very helpful with the cliente service and Support. Super recommend this app for bursting your sales.

The support team was very helpful in setting up my first auction. They were quick to answer all of my questions.

Easy to use with an intuitive interface. Large auctions can be held seamlessly. The customer service is top notch.

This continues to be an amazing app. I've used it to run my weekly auction for almost 4 years now. The team at Webkul are quick to resolve any technical issues that surface, which is rarely. I run 400 lots a week and it takes bids quickly and efficiently. Couldn't run my business without it.

excellent support!!! super helpful and the staff was able to solve my issue right away. app is easy to use

Bought this 3 days ago. Doesn't work, the company state 24hr support but i've had nothing other than 1 automated email reply. Multiple expensive calls to their Indian and American support numbers just result in a phone ringing endlessly after a long automated process. Very frustrated and angry. Wasted a huge amount of time on this

Great app and great service - works as advertised on my site. It's a very complicated app so some work may be required for your theme.

I have had this app "active" for 6 days...have sought support for several fundamental issues...major fail. The "add to cart" shows up no matter what configurations and options are introduced and the auction window is obscured on Shopify in standard Chrome desktop configuration. Then there is the warning of configuration "Need to (re-)configure Authorize.net details to make auto payment from auction winners" which pops up but there doesn't appear to be a direct method to resolve. I sent emails to 3 different webkul email support addresses 5 days ago and have had no reply. My "trial" of 7 days is about to expire and I have not gained any confidence in this app....

Setup was easy, and I just had my first support ticket and the chat was super fast and responsive and got my issue solved within minutes. Really liking this app so far!

After testing all three auction apps available in Shopify's app store, I found Product Auction to be the best. As many of the reviews indicate, the developer's support was needed to run the app. They gave me great support to fix the issues that were probably theme related. It would be even much greater if the setup manual was more detailed, especially for the front end configuration. Editing code is often very tricky and the liquid files and templates vary depending the theme used. Some of the customization can be easily and safely done by Online Store 2.0 features. If you encounter any issues when installing the app that you find difficult to resolve on your own, please do not hesitate to ask developer's support. They are highly skilled and talented and can provide you with solutions.

Hallo ich habe die App auf cashewrella.de installiert, der Support ist erstklasig, schnell und sher zuvorkommend! Vielen Dank für die perfekte Unterstützung! Viele Grüße Udo

I just went to install this app and it failed. Nothing shows up. This is not production ready what so ever and this is coming from a developer's perspective. Now I have to develop one from scratch for a client...

Needed help setting up and integrating into my site. Customer service was quick at responding and the app works great!

The Support is really helpful! I need help to install the code and they did it in a few hours. Thanks to the team!

I used this app really good also support the team well. I assist for help he really helpful of me thank you support team and Product action app

I have not had the chance to use the app yet but the customer service is wonderful. I contacted support, asked for a one on one meeting, and was talking to Ayush Kansal within the hour. He was able to answer all of my questions, guide me through some of the setup process and went above and beyond to accommodate all of my requests. We will give the app a review once we have the opportunity to run a few auctions.

Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!