Pillow Profits Fulfillment App Reviews

I like the quality of the items, but the support is extremely non-responsive, it can take them days to get back to you, and sometimes they never respond at all. They have a thing or two to learn from Printify / Subliminator / Printful etc.

Why is PillowProfits app in shopify down? It has been down since yesterday... I need some answers now?

I have been using Pillow Profits for a few years and i stopped selling anything from them 2 months ago. The customer service is HORRIBLE. They don't send what is ordered then tell you they will give a credit only and not a refund. I will be forced to file a paypal claim for thousands of dollars worth of products. My customers are mad at me and calling me a scammer because of Pillow Profits. The products I ordered as DHL and FE Ex orders are shipped china post without any refund or notice and things from March are still not here as of 7/13. DO NOT USE THIS COMPANY.

I deleted the app before the 30 day trial was up and they charged me anyway, I am highly disappointed with this company and am going to report the charge to paypal and maybe shopify if nessesary.

I wanted to love these guys, I really did! The product selection is bad ass, but if you really want to destroy your store, be my guest. No joke. I believe in providing good customer service and ive had a 5 Star rating on my shop selling 2 years and within 2 months down to 4 stars. Before I signed up I was like oh the reviews are not good, but I also knew this was during covid and new online sellers came about, thinking to myself rookies!. So I decided eh lets try them out. Everything was great for a month or so and then BAM! List of issues. 1. Products get shipped but the tracking isnt updated sometimes until like days after it ships. 2. Manual orders customer address can not be updated, so if customer changes address. Good luck! It's gonna cost ya. 3. Orders will ship and just sit in China for 15-25 days or forever in purgatory. Has happened multiple times and again will cost you cause your customers are pissed. So ive also had to refund them as well. 4. Not 100% but there may be issues with products. More specific face masks. Ive had customers give me 1 star ratings and ive had customers give me 5 star ratings. So not sure there but I just know this was a big one for me that effected my store along with a set of boots. I dont know if its just customers being dicks or if the quality is just not that good. You guys, if you could get your shipping problem down, you guys would rock it in the POD world but as of right now you guys are not there. Whether ya build a plant in the US or something, but I can see this problem not going good for you guys. On that note, sellers you make your own decision if you want to use Pillow Profits or not. Me right now I am slowly transferring all my designs over to another POD company. I cant let this be a cancer to my store, but this is an honest review and sharing what has happen to me and my store. Thanks!

I am a new seller and i had some quistions about shipping methods for my shop and the support team answerd my quistions. Tank's

App is great; product quality is great and policies are fantastic. BUT - no instructions anywhere as to how to unsubscribe from service (if closing store or no longer using).

Customer service is very bad. They even challenged us to use Paypal because they said they were Paypal VIPs. Our order is not dispatched after the order is more than two months old. This is a scam and has very bad customer service

Lamentable !!! Produits horribles, interface nul ! Pas de traduction pour les fiches produits. Je viens de jeter 29.99 Dollars à la poubelle. Comment cela peux exister ?!

7-25 Day 4 still no response and I have recent the emails and added new ones.7-24 This is day 3 for me and I still have not had PP respond to help with my order!!!! They opened the email several times on my mailtrack. No wonder they have a 3.4 review...l should have researched more 7-23 I am so frustrated with their customer service. FAQ says "Award Winning 8 hours" auto email says within 24 hours. I send 2nd trying to get answered. I am new at this, have an order #1 in shopify. For 2 days my app is crashed. I have yet to hear back and hate to think of losing the customer. We pay $29.99 a month for service vs other POD that do not have a charge. Is anyone able to find a phone# to call...I have not been able to locate one.

I have used this company for a year and am now pulling all items. The latest video on shipping delays is rude and condescending. I did a sample order on 05/19 between Pillow Profits, Teelaunch , GearLaunch, and Printful. The Teelaunch and Gearlaunch were processed and delivered in less then 3 weeks despite the Pandemic (Still waiting on Printful and Pillow Profits is stuck in customs). Reason for the other quick turn arounds is they are produced in the US. Pillow Profits is tied up with China,customs, etc...Loved the face masks but this will be over before my customers get theirs. They have some unique items but prices are too high for my market.

You need to contact me immediately I've been emailing you. You owe me 100S OF DOLLARS WHICH I NEED TO PAY FOR MORE FRIGGING PILLOW PROFITS ORDERS FOR CHRIST SAKE JUST PAY ME MY MONEY AS CREDIT. fantasticclaire.cm@gmail.com CHUKKA-STORE.MYSHOPIFY.COM Please contact me immediately on +64274779627

I don't know man. Pillow Profits definitely has potential but my orders are not being shipped on time anymore. They take weeks to reply to a single email. I ordered a few products myself over 2 months ago but I haven't received my stuff and it still shows up as in Hawthorne. The last time they shipped any orders was on the 16th of June. My orders are overdue. I really suggest you guys hire more customer representatives. You guys are not only going to ruin small businesses but also yours. I get that there's a pandemic but the least you can do is hire more employees to answer our emails. Your customer service is awful. You guys should SERIOUSLY consider hiring more staff.

Okay I am starting to panic. As a new customer, they are providing me zero communication or feedback. I have place several chunky $$$ orders and I am experiencing what others are stating in the reviews. Pillow Profits... PLEASE don't let us down. We all understand the current situation but don't screw us by being "grossly" late and totally disappearing from the scene with no communications. PLEASE... Received the reply - respectful and certainly understandable. I am totally sympathetic to the situation. From a customers POV, drop-shippers should understand - the oversees sources you choose to use and the shipping situations are an extension of your business. Just an opinion. But I understand and feel your pain.

During this period, almost all suppliers in China have shipping problems. I'm really not happy about the shipping time of PP but they are still trying to solve the problem with me, and I acknowledge their efforts.

UPDATE July 11th: Here is an example of a recent transaction I am trying to get corrected due to PP sending the wrong color shoe – twice. Despite me asking for shoes they keep offering a refund as “We are afraid that our production team might again missed the details due to volumes of orders that are lining up and they are dependent with the information that is showing in the system.” – this is VERY VERY VERY concerning if they cannot process an order to correct an error their system has generated. We are now verging on incompetence - I'll let you be the judge. June 10 – I advised PP that customer received the wrong colour shoe again June 17 – PP emailed: “We will further investigate this with our facility. We will circle back the soonest time we get the response from them.” June 19 – PP emailed: “Would it be possible to send the picture of both items that your customer received (Old and new order). Our facility needs it for reference.” June 24 – I obtained photos from customer and sent to PP June 30 - PP emailed: “Thank you for the pictures. Our sincerest apology for the inconvenience this may have caused you. We would like to ask if a refund would be amendable to compensate the order. We are afraid that if we are going to process a replacement, our facility might missed to it again due to volumes of orders.” June 30 – advised PP the customer wants the shoes they ordered asap and not a refund. July 3rd – I asked PP for an update as have heard nothing July 9th – I asked PP for an update as have heard nothing July 11th – PP emailed: “We have received the request for the order. We are afraid that our production team might again missed the details due to volumes of orders that are lining up and they are dependent with the information that is showing in the system. This was also the reason that the replacement was also missed.” Original Review: I have no issues with the app itself. There has been one or two times where it wasn't uploading new designs but 24 hours later was fine. BUT, using the PP app you're designs will end up on one of these two sites: https://merchfactory.store/ https://merchfactory.sale/ I have raised it with them multiple times and nothing has been done (in fact it was initially said that it was my fault). I have uploaded designs to PP App and then imported to my store but then did not make the product live. I've then seen that same design in one of the above 2 stores. PP denied any security issues. I emailed PP again only last week and still no reply. There is either a security issue with the app between a store and PP app, or PP and the factories they use in China (which i wont name here). Pillow Profits, you need to get this fixed. Update (June): rating downgrade to 1 star. During April as shipping started to get impacted I started to utilize the option in the PP app to upgrade the shipping for each order to express shipping (this was before PP automatically put them on express and raised prices). What i didn't notice at the time (and PP were oblivious to this aswell) was any Canvas Low/high tops that were black toe/sole were somehow changing to white when shipping was upgraded. I raised this with PP and was initially being told i was doing something wrong on my end. I provided them with video showing it happening they finally said there was a glitch. They then agreed that if the wrong show color was sent out because of this glitch they would rectify if we got photo evidence from the customer. This initially worked for the first 4 or 5 pairs of shoes that needed to be replaced but now I am waiting literally weeks for these exchange requests to be actioned ...and then it can take weeks again for the production of the replacement shoe. Meanwhile customers are flipping out firstly because they got the wrong shoe, and then secondly because the replacement is taking so long. i have one request i sent on May 7th ....still not in production. followed up June 6th, 14th, 22nd and nothing. I have another from April 10th and still not in production. When I look at all the shoes that have needed to be replaced, they are averaging 4 weeks from my request to PP to the item being noted as shipped. PP , you're starting to drop the ball badly.

We used Pillow Profits for 3 years and pulled them a couple of months ago. It wasn't the pandemic, but that their customer service was just inflexible and rude most of the time. We had given them a second chance and done more than $100k in orders. For the most part, their items are decent, but their prices aren't competitive with several other brands that have better customer service. Shipping times BEFORE the pandemic were not consistent. Sometimes items arrived in 2 to 3 weeks and other times it took 5 weeks. If they want to continue to successfully work with US merchants, they will need to change their system a bit. Response times aren't great. And just overall not fun to work with. You can see, whomever is responding to poor reviews also has a very standoffish and aggressive way of handling constructive criticism. It's basically the same attitude you will get when dealing with their customer service with orders. We have found much more success and profits with other companies.

Fuck this scam app, they never full fill the product and support seller. I will never paid any fee for this app again, scam app scam app scam app

I'm feeling unhappy with this app. Many orders still in transit, even no tracking update after 30, 45, even 60 days. So much impact to business. Terrible.

TERRIBLE- stay away! Awful customer service, long production times then way they finally do send packages they are not getting to my customers on time. This has been a total disaster.

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