Patch Customer Retention App Reviews

Patch provides eCommerce brands with all of the Customer Retention tools they need to maximize customer value and lose less customers. Patch does the work of several different software and multiple employees.

• Automations - Customer Journey Mapping
• Email & SMS/MMS Marketing Blasts
• Loyalty & Rewards Program
• TextChat
• Messenger: Two-way SMS communication
• Analytics & Insights
• Customer Reviews
• Customer Referrals
• Dynamic Content
• Drag & Drop Email Editor

What would it mean to you if every customer came back one more time? What if you could bring them back one more time per year? One more time per month? Per week?

Patch gives your business the ability to monitor customer loyalty and engage with every customer based on their loyalty level.

Your customer bucket is leaking, let’s Patch it!

The first step in patching a leaky customer bucket is identifying which customers are loyal, at-risk, or even already showing signs of being lost. When you first connect to Patch Retention, the platform will consider each customer's Recency, Frequency, and Monetary values (RFM) to separate customers into loyalty segments so you can clearly see the leaks.

With your customers split into segments, Patch then offers tools to drive engagement with two-way texting, email marketing, behavior-driven offers, abandoned cart alerts, and more. Engagement plays a huge factor in whether or not your customers become repeat purchasers. Patch enables your business to stay top of mind with your customer! Start recapturing Lost customers, re-engage those who are At-Risk of becoming Lost and shift your focus from new acquisitions to the customers you already worked so hard to get.

Patch’s loyalty tools ensure that the customers you bring back, keep coming back. Rather than simply rewarding purchases, Patch Loyalty and Rewards allows you to reward customers for meaningful actions such as joining your email and SMS list, reviewing your business, and spending more. Focusing your marketing efforts on driving more Loyal customers will ensure your business doesn’t leak again and have the greatest effect on your bottom line.

You’ll find other apps that analyze your customers. You’ll also find apps that send texts or emails to your customers and even some apps that use algorithms to create personalized marketing campaigns. Patch does all of this and more, on a single platform. Eliminate the silos that reduce productivity and negatively affect your bottom line.