LimeChat: AI powered Helpdesk App Reviews

APP CATEGORY
SCORE
5
TOTAL RATINGS
10

LimeChat: AI powered Helpdesk App Description & Overview

The first-ever AI-powered Helpdesk built to skyrocket your shopify store sales and deliver amazing customer service experiences.

Limechat is a Helpdesk designed only for Ecommerce stores that allows your customer support team to manage all of your channels from a single dashboard. 150+ shopify stores use LimeChat to automate 70% queries resulting in reduced FRT and resolution time as compared to Gorgias, Reamaze and other similar Helpdesk tools.

One Helpdesk, unlimited possibilities. Discover what can you do with LimeChat.
1. Manage customer queries in one inbox

Keep track of incoming customer support requests from live chat, SMS, email, WhatsApp, Messenger and Instagram on one dashboard. Follow through past conversations with ease for contextual and timely customer support.

2. Automate customer support and reduce live agent costs

Handle peak load customer support queries on live chat with conversational AI. Automate common queries related to products, discounts, returns/ exchanges, order status and more with pre-configured workflows to reduce response time. Humanize conversations with conversational AI to deliver a great customer experience and satisfaction levels.

3. In-depth reporting and analytics

From ticket resolutions, conversions to agent performance, we bring all the numbers to one dashboard to help you make better business decisions. Track response times, resolution times, and revenue generated by customer service teams.

4. Send surveys & measure CSAT

Send surveys and collect feedback after every conversation to measure customer satisfaction scores.

5. Capture buyer intent to turn inquiries into sales
  • Answer product-related queries, address buyer concerns and send personalised product recommendations based on consumer intent, interest and preference.

  • Increase your conversions by 23% from timely support!

6. Set up and use in minutes

Stop wasting time on communities and google. LimeChat’s intuitive UI helps you setup in a few minutes

7. Fast and Dedicated Support

No matter what plan you choose, you'll receive personalized onboarding and dedicated support. You do not need to upgrade just to get your questions answered.

8. Easily Migrate from other Helpdesks and CRM tools

Our team helps you with migration from all major Helpdesk providers like Gorgias, Reamaze, Richpanel, etc. Sign up for a free trial now.

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App Name LimeChat: AI powered Helpdesk
App Category Store Management
Published
App Price From $49/month. 14-day free trial. Additional charges may apply.
Support E-Mail admin@limechat.ai
App Website

LimeChat: AI powered Helpdesk Features

Helpdesk, Live Chat & automation. Upgrade Reamaze, Gorgias.

One Helpdesk for all channels

Centralise all your support tickets from live chat, email, Facebook and Instagram onto one dashboard for better ticket management.

Personalised experiences

Deliver omni-channel personalised experiences with a 360-degree view of customer journey, order history and past interactions.

Automate upto 70% queries

Easily scale your customer support with human-level automation across the buying journey to address pre- and post-purchase queries.

LimeChat: AI powered Helpdesk App Integrates with:

Instagram Email Inboxes Whatsapp Facebook Messenger SMS Inboxes

LimeChat: AI powered Helpdesk Comments & User Reviews 2024

(India)

Has been a great experience. Easy to use & great customer support as well. It has been very helpful for our business.

(India)

LimeChat is a great platform with features where all our business requirements are met- Helpdesk, WhatsApp Reengagement and Chatbot. The team has always stepped forward to understand our business challenges. Very Happy with the overall support and value we have received.

(India)

Great app! Helped us solve many customers related query and even better for transacting with customers through WhatsApp. Highly recommended!

(India)

Brilliant overall experience with the app and its features, cherry on the top is the exceptional no lag support from our CSM, that just make things happen without a miss! Loving how smooth things are with Limechat :)

(India)

Seamless Integration & Great Support and a very Affordable app. Definitely recommended if you are looking to Setup Whatsapp channel for your Business

(India)

Great Support. Excellent features. Has helped our business to scale up 4X times, since we started using this app. Our account manager is Sridhar and because of his guidance, we are scaling up at fast pace with Limechat. Thanks Sridhar

(India)

Super easy to install and start using right away. The best is part is their support team who is extremely responsive and solve for any concerns immediately.

(India)

We, at UrbanGabru, have been working with the Limechat team for several months now. The most important thing is that they help us to directly connect with our customers. Not just that, the team of Limechat joins hands with us to come up with innovative marketing ideas together. The journey has been really good as the team is proactive in providing us with on-time resolutions to any problems that we come across.

(India)

Great App! Definitely helped our business :), LimeChat team has helped us a lot in setting up things. Kudos to Team LimeChat

(India)

The best app for shopify store owners. My prepaid share grew by 30% by using limechat. Must have app for shopify users,

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LimeChat: AI powered Helpdesk App Tips, Tricks and Rules

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LimeChat: AI powered Helpdesk Screenshots & Images

LimeChat: AI powered Helpdesk shopify app screenshot images, pictures.