Kin Custom App Reviews

I've been using Kin Custom for just over a year, and I waited until now to write a review because I wanted to give time for COVID-related issues to be ironed out. They are the perfect example of a company being so close to the best in their industry but stumbling right as they get to the finish line. To start, my ENTIRE company was built around Kin Custom products for all of 2020. However, in 2021, we migrated to a different supplier for clothing because we desired to produce products with polyester & cotton blends, which Kin Custom doesn't offer. That's actually part of the reason for the 3 stars instead of 5, but I'll speak on that in a moment. When it comes to the quality of their products, Kin Custom really does a stellar job. Stitching and construction are very consistent, I can count on one hand how many times we've had a customer complaint about quality, and that's out of over 500 orders over the past year. Additionally, colors are vibrant and VERY accurate to their source artwork, which is a godsend in POD. I don't have to wait for samples typically, I can push products to our store with confidence which saves us a lot of money in production costs for new products. While we don't use them for clothing anymore, we still use Kin Custom for shoes as they remain the BEST place for shoes on-demand. No one even comes close in terms of quality, cost, presentation (the shoe box really does make it an amazingly well-branded product). Those last two are actually Kin Custom's biggest selling points: Cost & Presentation. Because they offer discounts based on order value, it means we can let orders build-up for a few days, then order in chunks to get a 20-30% discount on products. NO ONE else in the POD industry operates this way, and honestly, I wish more of them would. It's lead to major savings for big sales like Black Friday, where we got a 45% (!!!) discount on all our Black Friday orders, which led to us making even more money than usual, despite our entire store being on sale. This does mean it's more hands-on, and we have to place orders every few days manually. But in my opinion, that's well worth it for the savings. The added feature of full white-label branding for only $1.99 per product is also incredible. Not just that, but all the packaging is 100% recyclable *and* made of recycled materials. Major kudos to them for coming right out the gate with environmentally friendly packaging. Now on to the negatives and why I did not rate them 5 stars. It mainly comes down to 3 main issues: 1. Inconsistent & inaccurate size charts In my opinion, this is the biggest reason why Kin Custom is and will remain under 4 stars on the app store (with point number 2 below being a close second), despite their product quality being so outstanding. Their sizing makes no goddamn sense. A small t-shirt fits like a small, but the moment you get to a medium, their sizes are a mess. Mediums fit like a large, but 3XLs fit like a 2XL. It makes it near impossible to give customers an accurate idea of how their shirts will fit. And while the shirts run big, the pants run true-to-size/slightly small. So when we released track pants, we had many customers who were upset because they were used to our shirts being oversized, and therefore they ordered a size down. Only for them to arrive and be too small. Until this is fixed, Kin Custom will NEVER get a good rating on the app store or be able to truly contend with companies like Printful. We can't rely on our sizes being accurate and therefore provide customers with the right expectations. 2. Lack of product templates This, combined with the previous issue, is why I had to stop using them for clothing entirely. The fact they've been in operation for nearly 3 years at this point and STILL, TO THIS DAY, have no templates is beyond me. If you want to design products with a specific vision in mind (like, for example, placing your logo on the shoes in a similar manner to Converse), you have to play this back and forth with the mockup generator to make sure it looks right. And even then, it can be hard to know if you set things up how you wanted. Without templates, it's hard to ensure your artwork will show in the right places or what even the safe print area is when building out a design. The lack of PSD templates, or even just flat PNG transparent templates, as a POD company is unacceptable in the year 2021. With so much competition in POD, it's like Kin Custom said "fuck it" to actual functionality and focused entirely on their product quality. Which is a mistake. At the end of the day, POD apps are a SaaS solution mixed with manufacturing. If your software platform lacks core features, it doesn't matter how great the end product is because the experience of producing that product isn't worth it. 3. Exclusively polyester product catalog This is the final nail in the coffin of why we moved away from Kin Custom for clothing. As our customer base grew, we heard the same complaint more and more: "This looks amazing, but I wish it felt more like cotton and less synthetic." Kin Custom's clothing is 100% polyester across the board. Their shirts and hoodies feel closer to an athletic water-resistant fabric than cotton. Over the past year, they've introduced some more options, like the heavyweight sleeveless hoodies, which are a knitted polyester. Or their belted tapered pants, which are lightweight and closer to chiffon. But at the end of the day, it's still all 100& polyester, which does not meet the feel and comfort of cotton. As a result, we were forced to find a different supplier since our customers wanted hoodies that felt like regular hoodies, not track jackets or workout sweats. Now that we have found a supplier who does polyester jersey for tees (which feels closer to cotton) and 80% polyester/20% cotton for hoodies and joggers (which feels nearly exactly like 100% cotton), I can't make any excuses for producing clothing with Kin Custom, despite their amazing quality and white label branding. Ultimately the product has to be liked by customers, and ours don't like how Kin Custom clothing feels. If they improve these issues, I will be first in line to come back. But as it stands, I feel the only products someone should use Kin Custom for are shoes and accessories. I would not recommend them for clothing. I hope others find this review helpful, and I will be sure to update this if Kin Custom makes any major updates in the future to fix the issues I outlined.

At the beginning I liked this company a lot but with time I find that they are scams I get more out of it. no customer can pay almost $ 50 in delivery costs and on the date of delivery he receives $ 25 from the delivery company. customer service, there is no yes really no customer service it's been 2 months I'm trying to understand the reason why they charge us so expensive but no one has the nerve to answer me and it's not the first time but more than 10 faith my first order was $ 1000. in this order some sizes were not correct. I contacted to explain! no one ever answers for you. in short I will report to shopify. if you want a good company for your product don't download this crappy app.

Sizing does not consistently align to the sizing charts that they share for the products. Would recommend only for accessories or items where sizing doesn't matter. From my experience, mens tees [mens tee / mens graphic tee] and swim trunks are one to two sizes off. Outside of that, the custom branding is a great option. Shipping is consistently good. Several product choices.

Right now I’m rating this pod company a 1 star, because they currently lack important features that are needed for seller success. One of those features are integrations with online market places, and sale channels. And another feature is an advanced editor that includes a repeat pattern feature and background color changer. If you are a seller/designer who is serious about success then you know that these features are must haves. And without these features you’re setting yourself up for failure. If these features are added soon then i will change my rating to a 5. But until then i will not advise any sellers who is serious about their business to join this pod company until they add these important features. With that being said, a good thing that i like about them though is that they currently have a lot of products which i like, but unfortunately there’s no way that i can design the products the way that i need to because of the limited editor. Also since they’re based in china, they’re using the china size chart, instead of the United States version. So we will have to go through the trouble of telling our customers to move up 1 size to get their correct size. That’s too much trouble, and we shouldn’t have to do that. Instead what they need to do is add an option for sellers to use a United States version of the size chart in their mockups since most of their sellers are in the United States. That would help us sellers out a lot.

Great App to start your business on. Excellent for drop shipping and more. Love this app. Kin Custom has a lot of options when it comes to clothing.

Kin custom has really proven to be a top-tier POD maker. They are close to blurring the line between wholesale and On-demand suppliers. My only critic is that they offer more options when it comes to their shoes. Would love the option to have alternate colors for laces, the mid and outsole (black would be a great option, my customers constantly request). Also, can we get more customization for the boxes? Don't know why you stop shipping boxes with the padding. More Sneaker designs, Please! Can we get PSD template options? the generator can be tricky and not as accurate. I would appreciate the ability to design the inner lining of the bomber jackets. I forwarded many emails to your staff in regards to this yet no definitive answer or help in regards to this. Can we get winter-ready bomber/ down jackets? Better discounts for samples as well

This company shirt sizing is too small. If they went up to 7XL and had better customer service. I’d give them a 5 Star review with no hesitation. The biggest issue I have is inaccurate sizing. This company doesn’t care to adopt American sizing; making the user experience somewhat of a nightmare. Most of my sales come from Social Media as a impulse buy. If someone orders a XL and it actually fits like a Medium. That’s an instant charge back and a lost in a repeating customer. In the “Terry Crew neck pullover” I have to purchase a 2XL because the XL fits between a Large and Medium. Same this problem for the T-Shirts which only go up to 2XL. Which makes ordering samples problematic and a waste of money. Also, that excludes anyone weighing over 210 lbs a non customer. When you try to contact customer support it’s a waste of time due to the never being resolved. This company could be great if they’d only listened to the people who give them business. This company is borderline trash juice but thank goodness my designs are amazing.

2nd Update on my review that I felt was important. It was my error in processing the order from my website. KIn Customs support services were great in responding quickly and walking me through to fix the issue with patience. Your team were EXCELLENT and I learned something new. I am new too this online business and I have much to learn. Your products are loved by my customers. Thanks 1st I really love your products and branding labels. My customers are having issues ordering from my website. I intergated Kin Custom to my Shopify; however, customers getting an error stating, "shipping not available for the selected address". When I went to your sight and added the same address it processed the order. I need my customers to shop from my website that's set up through Shopify. I need your help ASAP. The APP was easy to connect with Shopify but I need customers to shop your brands from my site.

I have only used them for shoes, but I can say that out of all the POD providers I have had experience with, Kin Custom is the best! Whenever I get an order that is to be fulfilled by Kin Custom, I smile because I never have to worry about the quality of the product or the shipping times. I know that my customer will receive great quality shoes in a lovely branded box within a reasonable timeframe. This is a lot more than I can say for the other POD providers I work with! I only have two small complaints. The first is that the measurements on the shoe size charts are incorrect, and I know this for a fact as I have almost every size they offer here in my home for market stock, and I measured them myself. After I raised this issue with them nothing was ever done about it, so that is my first complaint. If they can provide accurate sizing charts then I will upgrade to 5 stars, The second is only a minor complaint, and that is that they do not offer the PU leather boots that most of their competitors offer. These boots are my highest selling items, and if I could get them through Kin Custom I would be so happy! Due to their overall fantastic quality and service, I would love nothing more than to work with Kin Custom exclusively, so if they ever offer the leather boots I will leave all my other POD providers and just stick with Kin Custom.

Our company has worked with Kin Custom since Feb.-Mar. of 2021. We have had an overall great experience and have made plans to work with them long-term. We would recommend you verifying the material of your products prior to creating, selling, or purchasing. Most of their products are Polyester and while this may not be everyone's favorite, some people really like it. We love the fact that they offer wholesale and custom branding as well as other cool discounts for imported orders. Customer Service has always been great for us. The only thing I will say is that on two of our products the colors seemed far off. We created the products to be royal blue and received a much duller blue. As for sizing, because this is a Chinese vendor, we understand the sizing variations; therefore, we always encourage our customers to order up a size depending on their desired fit. Overall, every company may have a different experience with Kin Custom; however, for us, this is like a hidden gem! One final tip, while many are looking for a no-cost or low-cost start-up, you should always be willing to invest in your own business before you try to persuade others (customers) to do so. If you create a product on Kin Custom, purchase a sample BEFORE you try to sell the product. This will give you the ability to test the product for yourself and make informed decisions concerning your products and your customers. This can very well save your business in the future.

I planned on using KC for most of the products in my store but unfortunately, I am unable to upload my logo so I can’t have my own branding on them. When I try to upload the file ( 120 kb png, but I tried using jpg, too) it doesn’t do anything, just spinning. I tried using Chrome and Safari without any success. :( I am really looking for a solution! UPDATE: I got help from a very helpful lady and now my brand logo is already added. Can't wait to use their service! :)

I should have read the reviews before I started to deal with this company. I order a sample that came half printed!! I sent an email to them to have this fixed I truly hope they don't take a long time to fix this as many of my customers are waiting for me to launched this design. So far I haven't had any issues so never had to contact them about something like this but from these reviews it look like I won't hear from them no time soon which is very unfortunate because I actually like how my products have been coming out. I should have known something was gonna be wrong because this order took way longer then usual to arrive. My products are worn by some of the biggest names in reggae music as well as featured in some of their music videos so I can not have misprints or in this case a half printed product. Please fix this ASAP so I can change my 2 star rating to a 5 star rating. **UPDATE** They said they are going to help fix the issue which I appreciate because as I said this is the first time I've had an issue. I would suggest maybe an online chat feature for better customer service interaction but other then that things run pretty smoothly from design to shipping. I look forward to launching my newest collection.

I ordered 23 products to view before listing on my store. They arrived yesterday for a total of 14 days which I feel is great for international shipping. All of my white-base products came out great and I am pleased with those But I am concerned about doing garments with a black base because the color did not seem to absorb very well. I did a design with the men's black track jacket but it looks somewhat "faded". In natural and indoor light it sort of has a dark blueish-green hue to it. You can tell its not a solid dark black. Its a stark difference because the trim and cuffs ARE solid dark black and by contrast you can really tell the black jacket color is off a little. Perhaps the color did not transfer well and this is a one-time defect? If this jacket were to get washed and fade just slightly, it would look horrible. Based on the reviews of others below, it would seem frustrating to appeal this to customer service and it seems safer to just pull the item from my store.

I really do love this company. The mock ups are what attracts me the most. I love how my designs come out.

I've had nothing but a great experience with this company. Their products are amazing as far as quality. I can't get over the samples I've ordered and I'm really happy with the reviews I'm getting. Shipping is always pretty fast. I've never really had to contact customer service for a serious issue yet. The one time I did have a question about the app they got back to me within 48 hrs which I find is reasonable. Overall I'm loving this app and its products.

Update: I was contacted by Kin Custom following my review. I have adjusted my review slightly but cannot do anything more until they have a working customer service; again, the products and printing are incredible. But this holds no merit if you can't reach your vendor immediately. There is absolutely no excuse for that in today's day and age. None. I am willing to change my review if Kin Custom ever gets back to me after the three inquiries I have sent them WEEKS ago. I have no phone number, no email address, and no chat box to try because they don't offer them. I NEED them to contact me or I will be forced to go elsewhere, which is HORRIBLE because their products, their branding sets...all awesome. I have never had a print issue, but you HAVE to be in contact with your customers. If I ran my business this way I'd be out of work in an instant.

I wish I had paid more attention to the reviews here before I decided to work with this company. Worst customer service ever, cannot get a hold of anyone, have submitted multiple customer service requests for product quality issues with no response and no solution. While the print quality is good and the shipping seems to be timely, there are often product quality issues, including that the branding tags I pay extra for all fade after one wash and you can no longer see my logo, which is a HUGE problem. If I do not hear back from customer service within 3 days with the refunds that I requested as well as a solution to my issues, I will be pulling all of my designs and going back to my previous supplier, who, although they did not have as many products that I liked, at least offered good customer service. This is my livelihood, and I cannot work with a company that does not appreciate or respect that.

Dear Kin Custom - You are phenomenal at what you do and have opened up the door for my business! I respect and honor you for your accomplishments as an organization... The CUSTOM BRANDING SETS you offer for only $1.99 per order paired with the print quality is setting me up to be a DANGEROUSLY COMPETITIVE BRAND. I am VERY PLEASED and satisfied with your products, which is why I leave you with a 5 STARS!!! HOWEVER!! I am interested in establishing a relationship with someone at the company. So far, it has been NOT POSSIBLE to get ahold of someone. May I please request a call? I humbly wish to establish a business relationship with a director at your organization. It would mean a lot to me as I have intentions for a long-term and profitable relationship with you. Please email me when you have a chance to set up short 15-minute phone conversation. Respectfully, Connor Griggs - CEO of Tropical Tundra - www.tropicaltundra.com - support@tropicaltundra.com

I initially liked the app but have NOT been able to add new designs to my website for weeks now because the page crashes on my macbook, ipad, and computer.

I currently use this site. It's not an app thats the first mistake. It crashes on me all the time which is the main reason I have not added any more designs to my store and I have not exported the products to my shopify account I don't promote my store because I cant update my collections. Due to the site crashes very often while I'm in the middle of a masterpiece. It's very annoying. I ordered from another's shop that drop ships their brand only using kincustom and it took 2months to ship. I will add this is during the pandemic and end of year beginning of year holidays but 2 months is a tad bit too long. I had forgot about the order until one day I got an email saying that my product would be delivered soon. Personally the material is fine. Even having tags is fine. What my biggest fear is kincustom won't be able to capture my color schemes because that is a major part of my art. Not to mention the use of black. Even the shop owner I purchased from said that her black was not the same color of her design granted she used the default designs. And gang rags and called them her designs. I thought how can you mess up black? So what I've done is just created different color schemes because I'm the Queen of Mixed Colors. And now going back to add my designs if the site will stop crashing on me.

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