Grapevine Post Purchase Survey App Reviews

APP CATEGORY
SCORE
5
TOTAL RATINGS
137

Grapevine Post Purchase Survey App Description & Overview

Grapevine is a simple post purchase survey that is presented to customers on the Order Status Page after a successful checkout. It takes only a couple of minutes to set-up and activate and only a few seconds for Customers to answer.

If you are on the EXTRA plan, the survey can also be asked: 1. In person using Shopify POS 2. On the ReCharge Payments thank you page 3. When clicking on a survey reminder link in your shipping confirmation email notification.

The survey question can be customised to suit your marketing goals with an unlimited number of predefined options and sub-options for the Customer to select as their answer.

The majority of Merchants using Grapevine currently ask customers "How did you hear about us?". It is up to you what question you would like to ask.

Other questions you might like to ask:
  1. Did anything make you consider not completing your order today?
  2. How would you like to hear from us in the future?
  3. What best describes you?
  4. How would you rate your overall experience?
  5. Do you have any feedback on your experience today?
How Did You Hear About Us?

This is a very common question asked by a lot of consumer facing businesses as it helps them understand where their customers are coming from. It's a very simple question but if used correctly, can provide crucial insight into shaping future marketing campaigns for maximum impact.

How will this help me?

If you see the majority of conversions coming from social media, this will tell you that it is a highly effective sales channel and you should continue to push activity and maybe even increase efforts in that area.

If you're running a marketing campaign or spending money on a particular channel you will appreciate the Revenue Breakdown by Response chart. Viewing the total order value of each response type is crucial for making decisions on future spend.

The data can equally be used to identify poor performing channels, allowing you to reduce efforts in those areas and allocate more budget to focus on the high performing channels.

Why wouldn't I just use campaign tracking?

Campaign or source tracking is complex due to the number of devices and methods used in the buying journey. Sometimes a tracking code doesn't tell the whole story. For example, your customers could be seeing an advert on their phone from a social media page. But they decide to wait until they get home and search for you on their tablet or laptop. This would be tracked as direct or organic search, but in reality, it was that social advert which brought the traffic. Using the Grapevine post purchase survey, the customer can now tell you exactly how they found you.

The insight you get from your customers is always going to be better than tracking ID's and pixels.

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App Name Grapevine Post Purchase Survey
App Category Store Management
Published
App Price From $5/month. 7-day free trial.
Support E-Mail support@grapevineapp.zendesk.com
App Website

Grapevine Post Purchase Survey Features

Post Purchase Survey - How did you hear about us.

Custom Post Purchase Surveys

Learn more about your customers with this simple yet effective post purchase survey. Ask any question that will provide valuable insight

Post Purchase Survey Analysis

Post purchase survey revenue stats help to identify the responses that generate the most sales. Inform your Marketing spend and strategy.

One-click Post Purchase Survey

The post purchase survey takes seconds to complete and fits seamlessly into your Order Status Page, ensuring high customer response rates

Grapevine Post Purchase Survey App Integrates with:

POS ReCharge Payments

Grapevine Post Purchase Survey Comments & User Reviews 2024

(Spain)

Es buena, simple y gratuita. Queda muy bien en la página de carrito, o sea, que no afecta visualmente y funciona muy bien. Tiene un dashboard muy útil y carga de manera eficiente. Me gusta mucho.

(United States)

Extremely easy to configure and get up on our site. Also very responsive customer support the one time we had a question.

(Denmark)

Great app, gives good insights and helps big time. Its one of those apps which is important for us..

(United Kingdom)

using this app for our physical store on Savile Row to track where customers discovered us vs walk in trade. Had a few issues at first but dev team quick to sort and offer solutions. Recommended

(United States)

We use this app for a post purchase survey. It was simple to install and easy to use. I like that it helps us get a clearer understanding of how our customers find us.

(United States)

I love seeing how my customers found us! It's nice to see places i'd never even think off show up! Great app! I used to have a blank field on my order form for customers to put how they found us, this way is MUCH nicer looking and compiles all the results! Happy I found this app!!

(United States)

Works great. Fast customer support time too. Works great. Fast customer support time too. Works great. Fast customer support time too. Works great. Fast customer support time too.

(Canada)

Relying on just the metrics you see inside your Facebook/TikTok ad account is not enough these days. If you want to know more about where your customer came from, why they bought, or who referred them, install Shopify’s most rated post purchase survey app called Grapevine. It’s a no brainer. 5 min setup, You’ll have a better grip on your business period, who doesn’t want that? Best app for post-purchase , worth the install.

(United Arab Emirates)

An excellent application for controlling traffic in the Shopify store. Application settings are easy and intuitive. The analytics are extremely clear. Do I recommend installing it? DEFINITELY!

(United States)

Great app, with good documentation. Really well thought out - simple, effective - just all around great. Would give it 10 stars if I could.

(United States)

Our needs are simple, and this tool helped us achieve them ...simply. We needed a super quick survey to know Yes / No did our customers come to us word of mouth, with easy-to-access data that's visualized intuitively. And we got it! We went from idea to implemented in an afternoon with no hiccups for $5/month.

(United States)

Super easy to install and give me insight into where my customers heard about us which is extremely helpful for those using a search engine instead of a partner/affiliate link that we work with. Would recommend it for all stores, extremely valuble.

(United Kingdom)

It's been great for us, very useful in the current cloud of attribution as a DTC brand. Would recommend to all stores.

(United States)

This app was so easy to implement and customize and does just what I need! It's also very affordable.

(United States)

This app has helped us understand where our customers are coming from. Thus, helping our marketing team develop a more informed customer acquisition strategy. Stu has been extremely helpful with integrating the post-purchase survey into our shipping confirmation emails. Thanks!

(Germany)

Great tool, easy to implement, offering quick and very helpful insights! We can strongly recommend it for a start with PPSurveys.

(United Kingdom)

Best app on the App Store. It helps so much. It helps us to know where our costumers coming from....

(United States)

App is incredible. We have a few apps from their team and all of them are integral in running our business operation. Team is open to custom developments to make their apps better and it is always great working with them. Highly recommend.

(United States)

This app is really easy to set up and can be customized in tons of different ways. Amazing customer service as well - I'm not very technical myself, so Steve on the Grapevine team helped customize the widget to fit my theme. It looks phenomenal and is already getting responses from our customers

(Bangladesh)

Hello , i am using this app more than 2 years this app is really great. you should install the at least one. i believe this app owner fulfilled every user demand , which is really need of your store.

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Grapevine Post Purchase Survey App Tips, Tricks and Rules

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Grapevine Post Purchase Survey Screenshots & Images

Grapevine Post Purchase Survey shopify app screenshot images, pictures.