Freebies by Brickspace Lab App Reviews

This app has lots of potential but did not work with my theme (Pixel Union Grid). I invested a week into working with their customer service & Shopify only to find out that I had to start over with another app.

This Ap makes it possible for me to set up Sales/Specials exactly the way I want to. I love it that when people purchase my special and go to the shopping cart a popup comes up with their choice of free bonus items. The bad news is that the product is a little hard to set up. The good news is that these guys have GREAT tech support and go me up and running.

Was pretty excited to get this going but there are a few flaws that made us uninstall just a day after installing. #1 bummer - The pop up doesn't show up until the customer has already put the minimum amount needed for the freebie in their cart, so there is no upselling. There is no motivation for shoppers to buy more. #2 bummer - the pop up forces the customer to pick a free item. Pop up won't go away until the customer picks something. #3 bummer - If the customer uses a coupon or discount, the free item is still in their cart. For example, our gift started with a $25 purchase. Customer bought something for $25 and was shown the pop up window with their free item to choose. It was added to the cart, but then the customer used a $15 off coupon, and the free gift was still applied. Great idea, but too many kinks. We uninstalled.

Installed only to find that after creating a new collection that it is in a default currency of US$ when my site is in another currency and did not work and also this put a bug into my site, and various products started showing in US$ instead of the actual default shopify currency. Waste of time and effort! Does the developed think shopify is a US only platform?

This has been the only app to do exactly what I need with free gifts.. except it doesn't do what it says. It does NOT remove free gifts from the cart when the conditions are no longer met. I was willing to let this go at first because I was still making tons of sales and only losing out a little.. Then this morning I woke up to a scammer who figured out they could just remove the product from the cart and still check out with the freebie.. paying $0. Now I have a bunch of orders to cancel and I suspect her word of mouth will eventually send more people to do the same thing. If they could fix this app so it actually does as advertised, it would easily be 5 stars.. I don't even know why they are charging for it when it's BROKEN!

No reply to support question, App doesn't work if you want to sell Apps please assist with questions, especially when your App doesn't work out of the box waste of time I have since found a better App

It is very disappointing that the app doesn't allow the customer to select the size for their free gift. Completely pointless app.

Customer service is not great. When I downgraded from the Pro plan to the standard plan it didn't remove the extra tiers, it just locked them and stopped me from editing them, which meant my customers were getting free items that I couldn't get rid of. Not recommended until fixed and customer support improved.

I work for Shopify and this is the exact app I was happy to recommend for my Merchants needs. Setup is fairly simple and intuitive. Price is very very reasonable!

Critical problem with the app. The app doesn't automatically remove the free gift if paid products are removed (without a page refresh). Customers can just remove paid products from their cart and checkout with only the free gift. Also, the developers ignore email and chat support requests about this crucial issue.

Fabulous app! The support received from Thomas was wonderful - he was thorough and very prompt in his replies. Thanks!!

We're testing this app for Wicked Good with great results. It's easy to install and just what I was looking for-- an option for customers to select a free perfume with every order. www.wicked-good.co Wicked Good creates handcrafted unique fragrances that embrace the centuries-old craft of bourbon perfumeries but with a bold, modern sensibility and a touch of whimsical magic. #SmellWickedGood

Great App and Great Support! Needed assistance with an issue and support was there to fix it in no time.

We've used Freebies for a couple of promotions so far with great success. We offer a monthly special to our email list - usually using a discount code. With Freebies, it was much simpler to direct subscribers to our website and let them know they could simply add their bonus product to their cart. We noticed more people took advantage of our offer with Freebies than with past offers using a discount code. Love this app!

An easy to use free gift plugin! I set up my first free gift campaign in a matter of minutes and when I had a question they were quick to get back to me.

App works good and the customer service is perfect!

Love this app! It has given me exactly what I needed to offer our customers free items with certain minimum order purchases. After installing with the free trial, I decided I liked the app so much I upgraded immediately. It was easy to install and start using. I contacted the developer about hiding the "add to cart" button on these free items and they were super quick about helping me out. I didn't have to do a thing, they did it all and the buttons are now hidden so customers cannot add the items unless they meet the requirements. Thank you so much for a wonderful app and for your help! I definitely recommend this app to others.

Easy to install. Easy to setup. Quick support response.

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