FraudLabs Pro Fraud Prevention App Reviews

Doesn't work as expected. Blacklist customers still can place orders, which is not what we want. We need to block certain customers from submitting orders.

Saves a lot of chargebacks on my gaming site crossfiregamingco.com

The customer service is horrible. I was charged a monthly fee and should not have been. reached out and was told I have to contact Shopify for a refund. everyone knows shopify doesn't refund directly for apps the actually app company has too, its in writing everywhere on shopify support. I even provided this proof to the rep I spoke to. Please find another app to use.

Free advice : don't bother....overpriced, not reliable service. Some bugs ( ex. after review order , automatically capture the payment, regardless of order status - such order is not fulfilled yet ). Tons of false alarms, overpriced for simple database software. Update : still no response for reported issues, while app continue crappy service : 'internal server error' , false fraud triggering. Again : this is totally worthless.

The application was easy to install. Setup and customization of the app is simple and the app is very user-friendly. https://www.gift-frog.com https://www.kinkytoy.store

Outstanding. Plugs in easily to every day work - and has so far caught several orders which would otherwise have gone straight to our fulfilment house, only for goods to be dispatched, and chargebacks raised. Looking at the historical data of chargebacks we have lost, I am able to set specific rules which match the previous fraudulent orders. (location / order value / fraudscore etc.) and then rather than simply refusing the order - we can manually review them by contacting the customer if something looks suspect prior to capturing the payment. I had a little trouble setting it up at first as i had to change a couple of things for it to work with our fulfilment company's settings - but the customer support was fast, devoted to finding a solution, and I now have a system where i don't have to worry about high-risk orders being processed automatically whilst i am away on business. Thank you SK for your email support - and helping me to get this all functioning!

I use this app and it is amazing. I recommend it to everyone because is very useful. Help accurately to identify any fraud.

Great app. Works well. Looks great. Easy to setup. https://www.kinkytoy.store

Was easy to get installed & working vs. some of the other fraud checking apps I've tested. Small stores (<500 orders/month) are free which greatly helps when just starting out.

The FlaudLabs Pro app has been an excellent addition to the Reinforced Bed Company's website, giving us more protection/security in mind for both us and our customers.

So far so good - tested a few others and Fraudlabs definitely has the most options for rules. Would recommend to anyone facing issues with charge backs.

Flagged normal orders, even orders I manually took the payment on. and didn't flag real fraud, pointless, worse then the built in shopify system. I was looking for something to automatically cancel high risk orders, this cant even find them.

Great for a startup, best to use with other fraud tools but common sense is still your best friend! Best thing is the instant e-mails. Has let the odd fraudulent case through but when extra checks are done then this is a great starting point.

i love this app it is protect you from fraud

Pretty simple, does what it says it does! And the best part is the fact that it is has a free plan!

Great app really help to protect your business

Simple app for Transactional fraud checks, cost effective and very responsive support staff. Could not recommend more.

I only have 1 sale since my store just open and it did fine. It makes me fell more secure since right before I opened I had 2 known emails sign up for an email notification of store opening. I found out via an email verification search that they had problems so I added the FraudPro app.

A Beautiful & Necessary addition to our store~ This has been very helpful in assisting us with protecting our Company credibility & with keeping our clientele secure. Thank you & Bravo~ Tisa & Keenia Co-Owners of Chakra Teas Co.

Useful app, well worth installing

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