Exchange It Returns Manager App Reviews

Fast and detailed responses from customer support helping us to sort our query quickly and efficiently

I use this app for all online returns that request exchanges. Only issue is the app doesn't seem to assist with difference in price. if a return is valued at $100 and they exchange for an item at $120, the shopify order that Exchange IT creates doesn't show that $20 needs to be collected. Would very much like to see this app assist with collecting the difference in price.

Alex was such a great help with resolving a minor teething issue with the latest update. My email was addressed in a timely manner and the issue itself was resolved in a day or two, with Alex providing updates the entire way. Thanks again for providing exceptional support!

We downloaded this app to help us with our exchange process in our store and it has worked exactly as advertised. Really helps with not inconveniencing our customers. We had one minor glitch and Alex fixed our problem in moments. Would recommend to all!

Really useful app and Alex was extremely helpful and quick in fixing an issue we were having with the app. Would recommend for other companies!

We use this app regularly in our business. Recently we had an issue with quantities not staying adjusted when entering exchanges. We reported the issue and it was fixed very quickly with great communication from Alex. Thanks!

Great app, amazing support. We had a couple of issues after an update and Alex fixed everything promptly. Highly recommend.

This app saves hundreds of hours of customer service time in processing exchanges. We've searched and there's nothing better than EXCHANGE IT. Additionally, the customer support is outstanding, highly responsive and they truly care about their customers.

This app is perfect for our store and has greatly simplified our exchange process. Their support is top-notch and they are receptive to feedback making changes as needed. I highly recommend you try it!

Simple app, straightforward and easy to use. I like it because I'm able to keep reships or size exchanges all in my Shopify system instead of using an outside shipping program. Highly recommend if you often need to reship items within an order and want to stay organized.

Works perfectly just click on an existing order then choose Exchange It from the drop down and create a new order for that customer at $0 without having to apply any discount. Order can then be fulfilled as you normally would.

I have been using this app for a while and it's great, the only thing I wish it had was a better way to distinguish products with the same name, in my case adding a "Vender" dropdown to show additional product detail would solve this problem. Other than that awesome app!

Love Love Love Exchanges was one of the hardest thing for us to manage, this app helped us a lot. really easy to use and efficient.

I really like this app, it's easy to navigate, however, there is one thing that I wish you could improve on. When I'm exchanging for another product and input - for example: Barrio Navy Joggers - 20 different styles comes up which are not related to the 'Barrio' name. Sometimes I have to scroll through a lot of items to find the right one. I wish the search filter could narrow down items to just this style and not 20 different styles of joggers. Hope this makes sense. Other than that, the app is good.

Love the app! Makes exchanges and keeping track so much easier and less time consuming. Strongly recommend this app for any business running on Shopify.

Really quick and simple to use, this app is invaluable to us when replacing items lost in the post or damaged

Highly useful app that we use daily. The only thing I wish is that items were searchable by SKU not item name.

Great app. Returnly wanted us to upgrade for hundreds of dollars more a month for this feature. Now we only have to pay $9.99/mo. Highly recommended.

Awesome app! Over at www.cokebottlecarteluk.com we can process exchanges more quickly and effectively!

Exchange came to save our life, the last minute. The product was out of stock and customer wanted a replacement instead of a refund. We found Exchange It and it saved our sale.

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