CustomCat ‑ Print‑On‑Demand App Reviews

We choose them because of their range of athletic product styles, colors, and sizes. Quality and production time have been good. Easy to use, but with enough flexibility for our needs.

The application is very convenient to use and very useful for sellers like me. It's very good. Everyone should know about it

When I first installed this app they turnaround wasn't that bad. Now that they are working on converting their systems, the turnaround time is a nightmare. I've got a few orders been in production for well over 15 days and no answer to when they will be shipped out.

- user-friendly - interactive - well designed - variety of products - fair pricing - well built - customer-oriented

Support team was attentive and solved my problem. However, it would be great if there is LIVE SUPPORT to cut short the waiting time. TIA :)

Their products are awesome, their prices are descent, but the strength of a company comes with their customer service and Custom Cat's customer service is absolutely horrible. (My Locker) The response is the slowest out of the 5 POD production partners that I work with. Their responses are unprofessional and exhibit a lack of company knowledge. As a business-to-business company, Custom Cat must increase their standards in order to compete. It is unfortunate that the frontline personnel that handle their business correspondence offset all of the hard work and professionalism they have with the manufacturing side of their business.

Huge range of products, good prices, and easy to use back end. Solid app for anyone looking to add some print on demand products and not worry about up front inventory or fulfillment.

I use customcat for their relatively fast turnaround on drinkware. Relatively fast unless their system auto-bans your design and you have to wait days for them to manually approve it. Their graphic printing on mugs is good in most cases unless it's a photo. In such a case do not use customcat because the print will be way too dark, no matter how many times they reprint it. There seems to be very little or no quality control in place for this. Their customer service speed is extremely poor and leaves much to be desired. In the fast-paced industry of POD taking days to answer customer service inquiries is simply unacceptable and this is outside of the holiday season. During the holidays just forget about contacting them for anything and expecting any reply. I've been using them for about 3 years, this has not improved in that time. Recently I've noticed they have software that has been banning designs from being sent into production until the designs are reviewed by their support staff. They of course do not notify you that your order has been stopped. Unless you check their production queue you will not know until the order is late or you receive an email stating your design has been approved. This review in my experience takes days for them to contact you with their verdict.

Super easy, great selection Tutorials are very helful, it was a breeze to set up the store and connect

Great site. Looking forward to addition of future products. Maybe shoes? This site is easy to use and makes for a vast majority of my POD items. Being local, here in the USA helps as well.

A great app. Easy to use, low cost. The support system is relatively good, with a variety of languages ​​to support.

Great app that works just as described. Easy to use and simple to add new products to my shop, and very fast shipping. The quality of the printing on the mugs is excellent. It would be nice if CustomCat would send an email to a seller, with shipping and tracking information, when an order is shipped.

The CustomCat team is fantastic! They're extremely helpful and knowledgeable. And I love that they have folks that answer the phone. At a time when so many companies don't even offer any phone support, CustomCat maintains that personal connection. I highly recommend CustomCat.

pretty easy to set up. I really like Custom Cat's variety and choices for apparel. The app integrated pretty easy.

I've used better systems which is the only reason for the 4 star, BUT, their printing and product quality are the best I have seen. Not many print on demand companies do the larger sizing which is a huge reason why I use them. The Tees I have on my store go up to 6XL! Great customer service too :)

Not only does CustomCat offer actual plus/big & tall sizes, they have amazing customer service. I (and my customers) are very happy with their DTG printed apparel, and I look forward to expanding my product line and growing my business with them.

Custom Cat is amazing, that's the most import piece if you don't want to read a lot. Here's why it's amazing...We previously did in house print. It was tough to decide we needed to go hands off in order to grow. It was tough determining which POD would have the products we were used to, the quality we delivery, fair pricing and good fulfillment times. They have ALL of that AND amazing support. Not that you need/want to call in as their video tutorials are amazing but when you have to call in it is excellent. Our account manager, JT has walked us through some things like the implementation of the app for use with Shopify and it is clear that they value their consumers. Stop reading and try it for yourself!

Perfect supplier. Right price, great quality. I was going to give 4 stars but that was not right and I changed it to 5 stars. Congratulations. I will recommend this supplier to my friends

I like it for the most part. The biggest problem is when thins get discontinued. There needs to be vast improvement in letting sellers know. Items just stay on your store. You don't find out until your customer orders something. They don't even alert you, THEN. The order just languishes until you have to ask by email - What's going on with my order # 1234? A day later...you get a response saying - We've discontinued the polo and jacket, etc... Not Fun.

The application is very convenient to use and very useful for sellers like me. It's very good. Everyone should know about it

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