BrandsSync | Dropshipping App Reviews

0 support!! I am waiting a week to pay for an order and add the express shipping and no one answers!!! I can't ship the orders I have and causing that losing money.

Not worth the money! 1. Products are so overpriced that it is impossible to make any money. When you add the overpriced product+shipping+import fees for your country+monthy fees there is no room for mark up. Products end up being cheaper on original designer websites. How are you supposed to compete with that? Also, their catalog is full of discontinued and outdated inventory. 2. When someone is paying a high monthly fee for a service, it is not unreasonable to expect top notch customer service. If you get a response, it is usually a finger pointing game about how YOU made that mistake and they are not responsible. They will brush you off with a condescending answer or not respond at all! Stay away from this company!

Not sure why many low reviews - the app works as described, products are in stock and ship quite fast, support is great and answers quickly. My only issue is with sizing - I wish for a correct translation to my country size imported in Shopify without having to manually correct them. So we do not sell "sized products" even we wish we could :) Good job though,

I loved the app its easy to use, and easy to sycn to your acount on shopify, hopefully they will expand more their catalogues, more on other brands also, not just the same brands. Customer Service was great, Francesca helps alot. Overall no issue, promptly reply, only the things was catalgoue brands should be more

I WOULD GIVE ZERO STARS IF POSSIBLE!!! DO NOT WORK WITH BRANDSDISTRIBUTION!!! I could write a long, lengthy review of why is was an absolute nightmare working with BrandsDistribution and specifically BrandsSync, but I'll spare you the time. I can't stress enough, DON'T SIGN UP FOR, OR DOWNLOAD ANYTHING ASSOCIATED WITH BRANDSDISTRIBUTION.

When you upload the products, the app upload different quantity. If you see 20 pieces, you can see ZERO in your shop... what!?

I have contacted them but they never get back to me after cancelling my orders. Definitely a red flag

If I could give them -100 stars rating I would. Terrible, terrible people!! I have subscribed with a presumption that I will have 15 Days free trial to test the app and their service and when I provided my PayPal details they charged my account for 89 EUR! When I contacted them about it they were playing dum and claimed that I have subscribed via their website instead their app, which when I installed in my store and wanted to start using it gave me an option subscribe via "BrandsDistribution" website or subscribe via App, I naturally chose the website so I can fill in all my profile details!! I waited for 4 days for them to respond and when they finally did I saw that they have terminated my subscription and refused the REFUND ME IN FULL. I am still contesting that and will definitely insist that they refund me! As far a the APP is concerned its total rubbish: - It is laggy - It doesn't sync the qty's correctly - It doesn't import the price comparison correctly - Full of bugs - The product description that they claim to have in 14+ languages is obscure to say the least, and also incorrect in most cases. - SUPPORT IS NON EXISTING My final advice to all of the people considering using these SCAMMERS would be PLEASE AVOID THEM AT ANY COST and save your hard earned cash and your selves from headaches! SHOPIFY SHOULD REMOVE THEM FROM SHOPIFY APP STORE.

I don't believe that this company can be so bad! 0 support and they don't answer! I had a simple problem enabling my account to add express shipping but they don't want to help. Don't even think to start working with them, there are many better dropshipping companies out there.

The service is a disaster, I asked 3 days ago why shipping costs of 74 euros are automatically added. I am still waiting for an answer even though I have sent several emails. I don't know whether the goods you want to sell actually exist.

The app was fine, and the quality of items were good. However, they would cancel orders with no notification, they struggled with auto pay, and would cancel orders because they weren't paid in 24 hours (yet had auto pay, so not sure how they didn't get paid?). When contacting them about orders, would take 3-4 days, and the order would be cancelled.

I am using this application. However, there is no standard for the names of the products and especially the size information. The products do not have sufficient descriptions. It does not have a standard size information for shoes numbers. Some shoe sizes are giving in US sizes, some in UK, and some in EU. For example, the Nike - Wmns-Outburst yakkabi number has been sent to you with the US information, U.S. Polo Assn. - NOBIW4156S9_YS1 EU was sent to you, Adidas - YUNG-1 was sent to you by UK. This is causing confusion in my customers. When I gave this feedback to the company, they were not interested either. Just send us a size chart so that we can see which size up to what size.

Worthless app , they have little stock and the communication is very bad. this app is not worth the 99 dollars .

We have purchased this app about a month and half ago. I like it that they have a YouTube channel where you can learn a lot about their system. I also like their selections. We haven't tried it yet but the fact that they except returns is a big plus. Now, the problem is, their customer service. I have a very specific and important question. You can't call them which is fine so I tried to communicate with them through their chat a few times. I can see that my message is seen but no response for days. I still haven't heard from them. This is very unfortunate because we are actually thinking about cancelling our subscription. I will re-visit my review if things improve. I really hope things will get better... Update: After my first review I started working with Francesca. She is great! She responded to my emails / questions within 24 hours and that was very helpful. Customer service is important and it seems they are working on it. I hope it stays the same. The reason why I gave it 4 starts instead of 5 is because we haven't tried returning an item yet. I will be happy to update my review once we experience that. Thanks Francesca!

terrible products and very unclear how to cancel subscription. not happy at all and waste of our funds

People do your research before you even buy into their subscription there charging you the same prices the these name brands sell on their own online clothing stores. I looked up on the drop shipping app a couple of items claiming my cost I then took a look at the brands online site for the same clothing item and they were charging at what my cost is. How can you make any money they are a scam you will lose money after paying there outrages monthly subscription of 100 U.S. and the outrages shipping cost on top of that beware always do your research

ho provato l'app per un mese, ha un'assistenza inesistente, ho avuto un problema con google merchant, mi hanno bloccato l'account perché gli articoli violavano le norme di google, contattati svariate volte senza risultato

I'm personally very happy with this app I think this is MUST have I'm amazed how quick they ship already had couple of orders all 100% tip top straight to the customer what else can I say also they reply to your request quite fast when customers are placing an order it goes straight to the factory and they handle I order goods from UK and I was amazed how fast orders arrived I was asking my self are they shipping from UK because delivery was so fassstttt personally I can say well done guys siete bravi a quelo che fate and in fact I'm only using BrandsSync as a dropshipping company if you guys like QUALITY then don't look further, if you guys look quantity then keep using whatever else you've been using but BrandsSync is 100% definitively worth it

Poor to non-existent support, extremely dissatisfied. For example, our current support ticket was raised 23 days ago via their support channel but still no response or acknowledgement. Disgusted.

I was naïve to think that even though there were many bad 1 star review that this could still be an okay app. Even though I still had 14-days left for my free trail I got charged. And even though I got charged I was left with the free trail limitation. For example, during the trail period you can only add up to 100 products...even though I got billed this was still the case. As indicated by the other reviews, customer service is also terrible. Still never heard back regarding this issue. I am very worried about the reliability of this app. Not recommended

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