Baback ‑ Exchanges & Returns App Reviews

APP CATEGORY

SCORE

4.8

TOTAL RATINGS

Baback ‑ Exchanges & Returns App Description & Overview

The premium return experience

Baback helps you manage your customer's return requests from start to finish. We collect the return requests, generate the return labels with your preferred carrier and track the package to the logistics provider.

In addition to helping you, we offer a home collection service. When a customer asks to return their order, they book a 30-minute slot on the platform. An agent collects the product, wraps it, prints the return label, and takes it to the carrier. The customer simply opens the door and gives the items to be returned to the delivery person. We take care of the rest.

Key features :

Customisation of the return interface
Integration with carriers
Label generation
Returns tracking
Integration with your logistician
Filtering of picking according to the order price
Collection of parcels from the customer

Shipping methods supported :

Traditional carriers: Colissimo, UPS, ...
Collection at home: Pick-up of the parcel directly at the customer's home

Integration

You can simply add Baback to your shop. Install the application in your shop and your customers can take benefit from our service.

Requirements

We only work with shops based in France for the moment. You must have the address of your shop in France to use Baback.

Why Baback ‑ Exchanges & Returns app?
Baback ‑ Exchanges & Returns Comments & Reviews 2026
Baback ‑ Exchanges & Returns Screenshots & Images
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App Name	Baback ‑ Exchanges & Returns
App Category	Store Management
Developer	Baback
Published	06 May 2022
App Price	$49/month. 30-day free trial.
Support E-Mail	[email protected]
App Website	https://baback.co

Baback ‑ Exchanges & Returns Features

All the post-purchase up to the WMS: returns, exchanges, vouch.

Cost-effective loyalty Portail

Our plug & play interface significantly improves the post-purchase experience of your customers by providing real retention options

Logistics interface

The Baback interface allows you to benefit from a real Return Management logistics solution to better manage your returns.

Return transport contract

Our return transport contract ensures Baback's immediate profitability. Loyalty, profitability and a better experience: Baback

Baback ‑ Exchanges & Returns Comments & User Reviews 2026

Leandro Fashion (France)

Excellente application ; l'équipe a pris contact avec moi dès l'installation de l'App et tout fonctionne bien pour le moment. A noter : très bonne intégration dans le thème.

Easycook (France)

Application installée dés l'ouverture de la boutique, pleinement satisfait de l'offre souscrite. Page logisticien très utile.

Malucette (France)

App au top ! J'ai intégré Baback sur mon Shopify (Malucette.com) et en 30 minutes c’était live Je suis dans le textile, autans vous dire que les retours et changements de taille je connais. Depuis qu'on l'a intégré, tout est automatisé et nos customer success ce concentrent vraiment là où ils apportent de la valeur.

Fauna (France)

Très bon application, enfin une application française qui facilite la gestion des retours pour faire gagner du temps à mes équipes et améliorer l'expérience client.

Compagnie de Californie (France)

Application facile d'utilisation et gain de temps et les responsables de Baback facile a contacter si besoin.

Wellowbabies (France)

Excellente application qui nous a permis d'améliorer significativement notre process de gestion des retours et d'offrir à nos clients une belle expérience sur notre site ! Support réactif. A recommander pour les vendeurs Fr

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Baback ‑ Exchanges & Returns App Tips, Tricks and Rules

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Baback ‑ Exchanges & Returns App Alternatives & Competitors

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