Gov2Go App Reviews

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Multiple text messages!. I have used this app for quite a while but after moving to a different county last summer in the same state I have been bombarded with text messages telling me I need to assess in the former county. I’ve contacted the former county assessors office and and the current county assessment office. We are good on everything we need to do but the text messages to assess in the precious location continue......I am not sure who the technician is behind this but the app needs to be more current on information.

I can’t upload my files and support says it works fine.. I have gotten a request to upload my W-2’s. It says it takes JPEG and different formats. Well, I can’t upload anything. I have tried for 3 days. I got an email saying uninstall and reinstall. I did, didn’t work. I was told to go to the website and it just directed me to the App. I sent in the error message, hopefully they can help me. Why are we using this App, when it has nothing connected to the office the notifications are coming from. I think the App. Must be down, not just all in my head, because I can’t even get through with the phone number provided. It just says try again and hangs up.

Simple and straightforward to use. Simple and straightforward to use. Looking forward to more government services being added for my state!

Huge inconvenience. Literally had to download the app because the website is all of a sudden acting weird and not under their private control like it used to be not long ago and was literally fine yesterday but the app won’t even load anything it’s just a blank white screen every time even restarted my phone to try to get it to work nothing changed the app literally doesn’t work. Whoever is supposed to make sure these things work needs to do their job and fast otherwise don’t bother making an app just make sure the original website works regardless. How hard is that?

Nice idea, if it worked. The bottom line on this app is it doesn’t work. I went through the set up process, verified my email, then attempted to renew my tag. Once I entered all the information, it got rejected saying I did not verify my email. In addition, the app will not rotate on your phone so when you attempt to select your insurance company you cannot read the full name. Apparently there are multiple State Farm companies. So I had to guess; gotbit on the third try.

Not good...... Ok not to be dramatic but this is by far the worst app I have ever used. And for some unknown reason this app is missing a key elements like the “back” button and file weekly claims button. It lets you register for unemployment but doesn’t let you file weekly claims. I tried to use the website but it just directed me to this app which is honestly the biggest downgrade because it’s not user-friendly at all. Needs A LOT of improvement.........

Log in issue and messages.. IOS fingerprint login doesn’t work .The log in is down today. Previously The my messages tab was glitching out and didn’t allow scrolling. You could only view the top 2 messages. Works fine if accessed from a browser. Update: I was able to login the app manually. My best guess is it was refusing to accept log in with fingerprints. The messages issue is still there.

Thanks again!. Thanks to Gov2Go I have paid my property trades on time for the last 2 years. I was always paying interest before and forgetting about those infrequent payments. Thanks to everyone on the team!

May be Bogus. watch Out. This was advertised on Facebook claiming the Montana’s Voter Page was being phased out/closed and I should down load this. I did and it never sent me a link to establish a password as it promised. Today I checked in the Montana Voter Page which is perfectly fine. I called the Secretary of State office tasked with elections. They confirmed their page is fine, is not in process of being discontinued and they had never heard of this. I deleted the app. I will be contacting FB is investigate as that is where this was advertised. Not sure this is credible anywhere, or what else it may try to do with your information it gleans. But it clearly misrepresented the Montana Voter Page.

Good concept, poor execution. Better pay December renewals in December. Even if you’re still within the 30 day window in January, you can’t see anything in the previous year. Also, my truck still shows as a vehicle but I can’t pay because there’s nothing in my timeline— even as I hold in my hand the renewal card I got in the mail. Keep working.

How long is maintenance. Seriously I’ve been trying to file a new unemployment claim since Friday of last week and every time I try I am getting this feature is under maintenance. How long do we have to continue to wait to file for Unemployment while you do maintenance? I have unenrolled and stated over twice with same result for the last 4 days.

This app is ridiculous, and tech support is unhelpful.. Used the app for about a year and it worked fine, then suddenly, it dropped all my license plates. Contacted tech support for help and got terse, one-line responses with no explanation or customer service. They wanted all my plate and VIN information again; I might as well have done it myself and re-entered all my vehicles again. I WOULD NOT RECOMMEND THIS TO ANYONE, better to waste your time waiting in line than to waste it trying to deal with this app.

A great, helpful App. Government has never been so well designed.. This is a wonderful app! Most of the reviews that rate low stars are not related to the app but just peoples frustration with the bureaucracy the app is the harbinger for. In reality it makes otherwise complicated and opaque systems very clear! Their support team was immediately responsive when I reported an error in the chat bot. It’s beautiful, simple, and well laid out. Very grateful for its great design!

Can’t change email. I understand this is a new application. But I feel it is lacking in some parts. We should be able to edit the email receiving address. But there is no place to change email settings. Also for the unemployment pua side. Of the app it would be beneficial if we could upload documents to ui. That would be directly linked to our social. Because what is going on with unemployment. Some of us are stuck. No answers no help. At least add a few updates. To the email settings. If I can’t go past prompts. How am I supposed to submit information that is required by the gov. By a certain date. Have been trying since March first waiting for a update of some type. Just a suggestion.

Little clunky but works once you get it. The feel is off at times and I can’t seem to always see what I want at a quick glance. It should also be location based. Don’t care about what Colorado is doing when I am in Carolina. 😀 Just show me what services that are available to me. #LBS

Bland and Annoying. The app logs out after only a couple minutes. You have to log in over and over again. Nothing of real substance on it. I downloaded it just to register for the Covid test and that was convoluted and unorganized. The flow of the app makes little sense.

I cant open my messages. I m using this app for PUA. It was working fine then suddenly it stop showing my messages. Now when i start to open my messages its go back to my timeline. Please fix this problem.

Terrible. This use to be a great app to use until updates and when you contact customer service Or support you get basic answers that you can get from unemployment website.I have emailed with issues my weekly claims not showing up to even file it I am now resorting to calling. My claims in so I can get the processed

Doesn’t work. I tried to file through website, however it glitched when I tried to submit my paystubs, and I could never get back to finish the claim but it said “submitted”. So I tried to do it again via this app, now it just rejects me entirely. How can I be rejected when I can’t even start the process? I can’t say I am surprised, our government is garbage, doesn’t matter who is in office.

VEC PUA. It is impossible to get a hold of VEC. I sent Gov2Go a email. They sent me lots of information to scroll through. Fortunately I was able to figure out how to fix my problem. My hats off to Gov2Go Technical Support. Too bad they can’t help out VEC until Covid restrictions are lifted. Thanks Again!

Work in Progress, that works with you. I ran into a lot of problems initially with the Gov2Go App, but after getting in contact with the support team everything has changed. Chris and Neill, who I spoke with, were absolute dreams and helped me with my issues. If you’re struggling with anything in the app, get in contact with support and they will sort you right out.

Haven’t used it yet But. I just downloaded this haven’t used it yet. But after reading the reviews looks like it may have a lot of issues. Here goes.

Dysfunctional. It is impossible to use the mobile platform to access government services that I am enrolled in. This app feels and operates like it was designed solely by programmers with no consideration for user experience design. If you are enrolled in a government service through the site, there should be a button on your dashboard to access that service easily. This isn’t rocket science....The only thing I can access is a confirmation that I am enrolled, not the actual service. Recommend that the developers invest in some real UX designers to improve the apps operability.

Please fix the issue of PEUC Application. I’m trying to do the PEUC Application, but there is electronic issue on the website and the Apps,I can’t find that form. Please fix it, thank you Thank you for your response, I got the question solved.

Poor. I tried to contact the customer service online and their email support no kne has responded yet. I files my claim for the week ending 23rd May but didnot receive any benefits. This week I am not even able to see my week to file a claim. No customer support is present to assist. I called all numbers more than 50-60 times. Highly disappointed. I emailed customer support email from the app but no response.

Worst App. Gov2Go was working perfectly fine for me up till recently. I haven’t been getting any new messages, and I contacted them, and they still didn’t help me understand why I haven’t been getting any important updates about PUA, but other people I know are still getting important updates. I have no clue what else to do, they’re terrible at answering questions.

Login screen not working. At first downloading this app it would not let me sign in. I would put my credentials in & push sign in several times but screen would stay frozen. After trying for days to login it finally worked. Once logged in app works great. Recently app has logged me out and I’m running into same problem all over again.

Payment Method. I updated my payment to a bank account method because my card changed. How long will that take to go into affect? Thanks, David

this is terrible please help. The app and the website are both terrible. I just want request my form 1099-G. But to so that I would need the 6 digit PIN that was apparently mailed to me when I can’t even find if I have an address on file. The message allowing me to request my 1099-G disappeared after I clicked away from it. It would be marginally better if I could even call to ask for assistance in using the app and website but the automated caller system provides none of the information I am looking for and I cannot reach a representative. I just need to do my taxes. I just want to be able to find my 1099-G.

No point in downloading. First ever review written, I’m in Virginia, not only is this app horrible (removes option to let me file weekly) but unemployment insurance for the majority of people using it during the pandemic is complete and utter garbage. I have not received a single payment since December yet they continue to tell you to file. They have flexed the number of Virginians who filed being so low but it is only low because now one has received benefits since December, in short, there are a lot of Virginians not only suffering but being used to flex statistics that are fraudulent. This is sad, might as well not download, they won’t help you.

Gov2Go app. I’m not sure what’s going on with the developer of the site with ALL the recent login issues of not having the ability to file claims through the site. There are errors over the phone which hinders you from attempting to do your claim over the phone! So unfortunately I’m very upset to have to call her tomorrow to be placed on hold to then be disconnected! V/R Crystal

Glitchy!. The government never seems to work. They take all the money in the world that they want, by force mind you, and still manage to have the worst systems ever. Why can’t I log into my account? It just freezes when I try to access my account. This has been going on for about a month now. I give up! You win government! You win! I surrender!

Can’t file weekly claims. At first the app was working to file my weekly claims. Now whenever I try to do my weekly claim, it keeps kicking me out to page before. Because of this I haven’t been able to get my unemployment in over a month.

Works as well as the CDC does. Which is to say it doesn’t work at all. I downloaded this app to get my Covid test results that were supposed to be ready after 72 hours (it’s been over 72 hours and I’ve heard nothing), but the app is totally unusable. It simply pulls up a blank screen. I deleted it and reinstalled it, and it did the same thing. The actual Gov2Go website is also terrible and won’t go past the loading screen with the 3 dots. If I could give 0 stars I would.

Ridiculous. This app is now supposed to be used to submit UI claims but there isn’t even a space for that! I do t see any tab for filing weekly claims. The VEC hasn’t even contacted me about my claim from Dec 9! When calling the number it says my claim can’t be processed due to an outstanding matter but they haven’t sent any correspondence to correct said matter! I keep filing my weekly claim and yet you e switched to this app which doesn’t tell you anything about anything!

This must be a joke. This app doesn’t work. I’ve had a 403 Forbidden error for weeks on the app and the site. I have tried clearing cache, deleting and redownloading to no avail. I messaged them on Facebook but they do not respond (there are a host of groups posting about their frustration around this).

Horrible update. I literally never write reviews besides star ranking but I had to write to express how frustrating this update is on the app. The app worked perfectly fine for what it was being used for.. schedule testing, they updated to add more features now it’s almost impossible to figure out where to schedule testing. The chat doesn’t help for anything. Once you finally figure out how to schedule testing the page keeps freezing on the consent form waiver and won’t go past that.. and no it’s not my internet. Some things should really just be left the way they are, it’s a difficult update I can’t imagine an older person like my grandparents figuring this out.. seems disorganized although I’m sure they were trying to be more organized. Regardless I need the app to schedule the antigen rapid testing but unfortunate that they had to make something simple pretty complicated.

Rent Relief in Virginia. Thank you Gov2Go for making it easy to fill out applications using my smart phone instead of paper forms.

Horrible way to file unemployment. I have been trying to file my initial unemployment claim for over 3 weeks now and keep getting a message saying “The system is temporarily not available due to maintenance. Please try again later.” I understand things have to be updated but it’s been almost a month. Unemployment Offices are closed due to covid. You can’t get a real person on the phone and their automated filing system is down too. How are people supposed to get unemployment and financial assistance?

Confusing and Non-Functional. This app is not intuitive or useful. The learnability is bad; I have to figure out how to use it each time I log in. For the past couple of weeks, I haven’t successfully found a way to file through the app because there is no link available in the “File for weekly benefits” page. The times I have been able to successfully file, I’ve found an entry point through the events section. I appreciate that the government is offering an app, I can’t successfully file weekly claims through this app and usually just end up calling.

Can’t log in anymore. Tried to do my unemployment last week and it refused to log me in, not that I should have been logged out in the first place. Even reset my password and it still refuses, had to use mobile site instead

No “Go back” button?. To be honest this is my first time using this app. Happened to be unemployed and needed to apply for UB and my state switched weekly claim to Gov2Go. So what’s funny with this app. My first surprise was there’s no go back button once you navigate to any other pages, really? 😆 so I have to close the app and come back every time I need to go to diff places? I don’t think it will work for weekly claims. QA testers hellooo, test it properly...

Worst app ever. I have never had as many problems as I do with this app. It’s been days and I’ve been trying to file a new claim and it keeps saying it’s down for maintenance. This is ridiculous. It’s also very hard to navigate and when I was filing weekly claims I had to unenroll and enroll again for it even to come up. I don’t know why this app was even released with all these problems.

User unfriendly. The process to start works but the file weekly was nonexistent. I had to call every time. Never gave updates to why payments weren’t coming through and always told me I didn’t have weeks but would pay. Totally backwards. Have had to reapply four times and never accepted my pin but would still pay

iOS 14. After updating to iOS 14.0.1 it seems my Gov2Go app isn’t updating my timeline I’ve received no weekly claims nor have I received any messages news anything I spoke to local vec rep and they informed me the Gov2Go app can cause users to have outstanding issues with there claims so if your like me and have a outstanding issue contact a live agent and re file the weeks you have the issues

So irritated. Idk maybe it’s just me but I have been trying to file my unemployment since last week and every time I try it says unavailable due to system maintenance it’s extremely irritating and every time I try to file online it just sends me to the app

Such a horribly designed app.. I set up a COVID test back in December through the app and it was just fine. I had to get tested again in January and this app made it such a pain to set another one up. There's no obvious link or section in the app to do so. I finally found how I was able to by clicking through my old appointment under My Events?? Why is that the only access point to making another appointment?

App functionality. It’s like the new app is going out of its way to discourage someone from booking the Covid-19 testing. If something isn’t broke why try to fix it? I’ve been having the hardest time trying to locate how I can book an appointment and I still can’t find it. I ask the chat and it’s telling me if I missed my appointment book another one. I try to word it differently but I continue to get the same answer. This is annoying and quite frankly an unnecessary update change.

Not so good now.. I’ve been using the app to file since the beginning. It stopped responding and is stuck on April 20. I’ve been filing by phone since and that works. I noticed there was a a new version of the app on the App Store. I thought a bit strange that the app never prompted to download a new version but I did so now I have 2 versions on my iPhone 12 and both are still stuck on April 20. I didn’t think you could have 2 versions of the same app on an iPhone. Any tips on what’s the problem?

Please help with pua benefits question. I’ve been accepted for pua benefits and I’ve been claiming every week but I haven’t received the payments yet and I’m just need help with why not? Please help? I don’t know what to do.

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Can’t even use the dashes for the phone how can u file if it keeps say invalid format. Dashed not working for phone number invalid format

Updated - Delete - Re-Download - Tells me it’s not updated. This app is stuck in a loop saying it’s not updated but then it’s downloaded again and still says it’s not updated. Worst user experience on the iPhone I’ve ever experienced

COVID Test scheduling doesn’t work. I’ve just downloaded this to make it operational so I can get tested to return to work tomorrow. I’m fairly savvy with phone tech, but can’t get this app to respond to what I need. The chat is completely useless. It definitely seems to be a typical government “help”.

horrible!. i hate gov2go, this app wont let me sign in! i have been using the other site for VEC Instead of this app.. but for some reason the other website says i have to use the GO2GOV website now.. i have already filed my weekly claim acouple times on the gov2go website, but for some reason it wont let me file anymore its says im enrolled but it gives me no option to file again! im deleting this app as soon as im done with this review good luck to anyone who can actually use this site

Complete failure!. Like everything else in the government, this app doesn't work, doesn't let you log in. Then it's missing PUA weeks in timeline. Is this so you don't have to pay them?? You're playing with people's lives. Shame on you! All the negative reviews here and not a single FIX!

Gov2Go accessibility. I have downloaded and uninstalled the app. I’m still having issues accessing the account. It’s not very user friendly. I have test results that I can’t retrieve. The website states “403 FORBIDDEN”. Any assistance you can provide will be greatly appreciated.

Can no longer file weekly claims. HELLOOOOOOO Gov2go, Virginia’s are suffering here. I personally used to be able to file my weekly claim on this app...that’s not even an option anymore now? Why? I can’t access any of my documents including my tax form, why? Please please please update the features.

403 error - blocked. Upon starting the app for the first time, I’m immediately given a 403 error and cannot proceed further. The app literally does nothing since it breaks on the startup screen. Evidently not tested properly by the developers

No claims. I’ve had app over couple months filled for pua but weeks don’t pop up on app by time I get in contact with a real person they say I’m a month behide I’ve been filling on time 3 weeks after stoll no money or helped fix my app

Doesn’t work anymore. Since 2021 started none of my claims have showed up on the app. Every time I call to ask why it isn’t working all I get is “I don’t know”.

Not working. It won’t let me log in

Useless sham. I have apparently 5 days to complete the LWA attestation and this app or the site is the only way to do it? Both have been down saying it will be up in a few minutes for days now....

Developers need to get fired and hire more competent people. You need to better maintain this app, and get a new team of developers who know what they’re doing, I’ve studied computer science and I could give this app better maintenance. Please fix it ASAP.

Cold Download; Could Not Register. Downloaded the app, punched in my email and a matching password that satisfied the password criteria, and then got “Unable to Create Account. Please try again.” Not sure what else to say.

Great time saver. This is a great app for interacting with Government services. I recently used it to but park passes in Florida and it saved me so much time!!

PUA. HELP!!!! What happened to the pandemicUnemployment assistance app that you had. Mine suddenly stopped working and this one looks nothing - absolutely nothing - like the other one did. Help help help I am having trouble doing my weekly send in to get my benefits. Help me find out what’s wrong with this thing. Thank you.

TERRIBLE. It’s a waste of time having to do this on the phone when back then it was much easier to do it on the computer online .! I can’t even make an account to try it.. MAKES NO SENSE ITS TERRIBLE .! I HATE IT

Gov2Go. I’m being notified that I need to update version but I only added this app 1 month ago and the latest update was 3 months ago. Ehen I hit update it takes me to the App Store but does not allow an update to occur. HELP!

Never works!. Never works,even when I’m going to make a payment! I trying to do online but the site has the same issue!

Shameful. The fact that test results are hidden behind an app is bad enough, but having that app not even work is borderline evil. People need to be able to access this critical information during a pandemic.

Can’t Log In. The app had bugs but was still somewhat functional up until the latest update a month ago. Now it’s about as dysfunctional as the American government.

The app or websites aren’t working even AppEngine as suggested. Neither website is Working not even the Appengine website nor the app! I need to submit documents and the app says Internal Server Issue! Fix this, ppl are trying to handle business and these apps are getting in the way by inconvenience

Sometimes it works, sometimes it doesn’t.. Why not put a help tab on the main page? This app really needs an update.

My weekly claims is not showing up. I’ve been trying for the past 3 days tried calling nothing what is happening??

PUA NOT SHOWING UP IN TIMELINE,Down for maintenance for 2weeks now RIDICULOUS. Horrible worked fine for awhile even after I reached my 39weeks!!!!!!!!Tried emailing the support team and got no support whatsoever!!!!!!!!!!!Now being forced to give a 1 rating where’s the 0!!!!

App must be down. App does nothing when I put in my login credentials. Also app is not compatible with the Apple iPhone strong password feature. I have to uninstall dead app now.

Get the job done. This program is great. Easy booking of appointments and viewing of results

Trouble Signing In. Have been using this app for a couple months now, never had problems. Now all of a sudden I was signed out and apparently my passwords won’t work. I’ve tried resetting my password but even that won’t load. Some sort of bug needs fix now

Keeps losing login credentials and asks me to update. The app keeps telling me there is an update but there isn’t. It also keeps logging me out and won’t let me log back in unless I force quit the app. Seems like the app wasn’t ported to iOS very well.

Ms. Intentionally inefficient? Or a joke? What’s the purpose if not functioning? After completing and saving required long application you receive confirmation. But when you go back to access it- not there at all- vanishes.

It is designed for Martians. The weekly claims for unemployment insurance is impossible with this interface. Clerks at the office don’t even know because the UI is inconsistent. Basically it seems it was designed to add more headache to your pandemic affected life instead helping.

Frustrated!. This app only work for a few weeks with my PUA. Then it stop showing me the timeline. Now all the sudden doesn’t even let me see that I have submitted a PUA application. I have try to call customer service and they have me on hold n won’t help me at all. It is very frustrating

App never works.. This is a bunch of web pages thrown into an app and it still doesn’t work. The chat is horrible such a waste.

Pointless. Absolutely pointless. Got the app to try & check on a unemployment Benifits claim. No help at all. What’s the point of creating an app that’s no better or easier to navigate than their convoluted, confusing website?

Can’t click file button. Every time I try to file for the week it just takes me back to the events page every time I try to click file, I need help?!

The absolute worst. Every time I try to create an account it’s always saying “unable to create account”. So annoying ! This app and the entire website is just faulty and inconvenient.

403 Error. It has been weeks since I have been able to check my PUA claim because I cannot access the site or the app because of this error. I have done some research and it appears this is a common issue.

App doesn’t work. Downloaded App, I have nothing but a complete “WHITE” screen, no log in page .Un installed & Re-installed still nothing! Where would we be without apps??? Any suggestions??

Over all great app. At first the app was a breeze now I’m freaking out because it’s glitching . Not able to sign in and file it’s either freezing or redirecting me to file when the same date

Not working. App no longer loads since about October. I’ve uninstalled and reinstalled, tried on my tablet instead, etc. Only the website works. Everyone I’ve talked to is having the same issues.

Isnt what the app states very uninformative. Hardly any info for my state. Read your privacy info was very educational so thank you but the App itself needs some work and it could be very useful to find information.

The worst app. I downloaded this app may 1 and just called last Thursday to check on it come to find out I got approved for it and they had to back pay me but the app doesn’t update like it say it does you can’t reach anybody and I’ve been calling all morning

Logging out. What is the point of the app being able to remind me to renew my license if the app logs me out every single time it updates?

Does not work. The app gives me a few updates. It won’t let me file my unemployment claims. I may have missed out on my unemployment because it doesn’t work. I can’t even update it.

What happened - zero functionality. Worked well for weekly VA UI claim the first few weeks. Now I cannot submit a claim no matter what I do. No notifications. Nothing. Worse than useless given the lack of tech support.

Useless. I was trying to find out about my status and it msg me back about cabins and when check in and check out times were. Smh

Doesn’t work won’t load. Neither the site nor the app is functional. Somehow I got a document on bots. Telling me my bot is ready and can test it in the emulator. I just want to certify I’ve been laid off due to Covid. Do a stress test before rolling it out. Geez guys. Come on.

Super helpful!. Great app, quick response time. Very helpful for all my deadlines. Love it!

Down for maintenance. Why does it say sorry down for maintenance back in a few minutes how ridiculous it never works how are we supposed to self certify if this app is never available?

Just downloaded. It only brings up a blank white screen with the blue notification bar up top. Tried deleting and downloading again, no luck. App is trash.